Christopher Gilbert Email & Phone Number

Reston, VA

Herndon, VA

On August 1st, 2016, InfoRelay Online Systems, Inc, merged with Atlantic Metro Communications. The role itself has not changed significantly, we continue to provide Tier 3 Systems Administration support to Internal Systems, Managed Support customers and in response to non-support customer requests.Manage physical and virtual servers over multiple.

Herndon, VA

Hired as a Support Technician in October 2012. Provide support to a range of customers, from shared web hosting customers to employees of corporate co-location clients via phone and email-based ticket systems. Managed or involved in projects including restructuring internal PBX system; updating support systems from obsolete versions to a current version..

Execute prescribed tests against a variety of Rosetta Stone applications on a range of hardware and operating systems.Reproduce, document and report any bugs found to the appropriate software development teams for review.Work closely with an assigned software development team (Webdev) to become the test lab expert regarding products and special projects.

For the summer of 2009 I was a Senior Camp Counselor, responsible for the care of groups of up to 12 children aged from 5 to 16 for up to a week at a time. Working with a Junior Camp Counselor, we would run age-appropriate activities both in small cabin groups and in larger groups across the camp.During this time I also began working on the camp's.

Responsible for the resolution of 1st and 2nd level IT user issues through the use of Gen-i standard Incident Management processesMaintain a good understanding of clients Service Level Agreements in relation to the Support Services SLA targets.Ensure client issues are escalated in the correct manner per the documented escalation processesParticipate in.

Tested used computer equipment (PC's, Monitors, Printers, Servers)Performed security wiping tasks on hard disk drives (Blancco, DBAN, IBM Scrub)Entered information on individual items into a database systemPerformed simple warehouse tasks, as requiredServiced systems (hardware and software troubleshooting) as required.Perform basic office/reception tasks.