Christopher Glenn Email & Phone Number

Buffalo, Ny, Us

Buffalo, New York, United States

CDL DriverAs a dedicated CDL Driver, I safely operated commercial vehicles over long distances, ensuring timely and secure deliveries. I conducted thorough pre-trip and post-trip vehicle inspections, maintained accurate logs of driving hours, and communicated effectively with dispatch and clients. My commitment to safety and customer service resulted in consistently on-time deliveries with zero accidents, earning recognition for outstanding communication skills.Operations ManagerIn my role as Operations Manager, I oversaw daily operations to enhance efficiency across processes. I developed and implemented operational policies, monitored budgets, and managed resource allocation. Leading and mentoring a diverse team, I fostered a productive work environment. My initiatives improved operational efficiency by 20+% through process optimization and successfully managed a key project that resulted in a 30% increase in team productivity.Program ManagerAs a Program Manager, I am responsible for planning, executing, and overseeing projects. I coordinate cross-functional teams to achieve project objectives, monitored progress, and adjusted plans to meet deadlines and budgets. My proactive approach allows me to deliver projects ahead of schedule and under budget, saving the company a great amount of money. Additionally, I established a new program that will significantly decrease violence and poverty in our beloved community on the East side of Buffalo.

Raleigh Wake County

Rtp North Carolina

Answer routine questions regarding a variety of account issues, including but not limited to, escrow accounts, balance and payment inquiries, interest rate changes, missing payment inquiries, address changes, and tax reporting information, requests for payoff and others.Make outbound new customer calls as new loans board, utilizing available scripts and excellent customer service and collections skillsHandle inbound and outbound calls to proactively collaborate with delinquent(0-180+DPD) customers, third parties and attorneys.Understanding of government programs and GSE loan servicing requirements; particularly Fannie Mae. Adhere to stated timelines and government or agency regulatory and servicing requirements Document all customer contact in accordance with established procedures.Complete a root cause analysis during customer phone calls to determine their ability to pay and their understanding of their financial situation.Analytical and critical thinking skills needed to dissect and resolve complex servicing related issues in a clear concise manner that a customer will understandAbility to understand how to communicate difficult/sensitive information tactfully