Christopher Graham Email & Phone Number

Missoula, Montana, United States

Nashville, Tennessee, United States

United States

Supervised and ensured performance of 8-10 technicians and dispatchers. Recruited and interviewed new service technicians, created on-call schedule monthly, and coordinated/managed NATE and EPA testing and recertifications. Evaluated employees through on-the job observation and scorecards; coached employees on volume and quality of service calls, average price per ticket, and technical skills; relayed positive comments; conducted team meetings.Addressed customer concerns by determining problems, resolving issues, and reviewing solutions with service technicians. Inspected company vehicles. Maintained availability for weekend and after-hours problem-solving.* Recognized as best all-around technician by COO for several achievements, including sales of most Indoor Air Quality products and most Club Memberships for three consecutive years – 2015, 2016, and 2017.* Received multiple accolades through Eagles Nest organization - comprised of 15 companies throughout United States- including:- Named Top Performer in 2015, 2016, 2017, and 2018, receiving annual trip as reward each year.- Recognized as top seller of IAQ products, earning company $91,000 in 2015 and $141,741 in 2016.- Finished 5th nationwide for generating more than $1.3 million in revenue in 2017.* Assisted technicians in improving business development and nearly doubling company revenue through coaching. Aided in increasing one technicians’ sales performance by nearly $1 million in single year.* Cultivated relationships with suppliers and clients, utilizing effective communication skills and determination to meet client needs when newly installed equipment failed, creating major inconvenience for client. Resulted in completely satisfied customer and additional business.

Provided excellent technical and customer service while performing connection, reconnections, upgrades and disconnections of high-speed video, internet and telephone services. Scope of work required carrying and climbing 28” ladder, working minimum of 15-28 feet above ground; operating installation tools and equipment while installing and relocating cable outlets, converters, modems, and exterior and interior wiring; assuring proper signal levels; verifying NTI services and company standards/specifications; educating customers on proper use of equipment and services. Maintained and stocked company vehicle with appropriate equipment and materials.

Changed tires for commercial clients, involving both on-site response and transport back to maintenance facility. Maintained emergency phone for after-hours calls, performing after hours calls every other week. * Formed excellent relationships with clients through superior oral and written communications and meeting customer needs, resulting in keeping two high valued customers. Recognized client dissatisfaction and used customer service skills to solve issue and provide timely stocking.

performing responsibilities associated with flight chief, production superintendent, expediter, crew chief, repair and reclamation, and maintenance support functions. Utilized variety of inspection procedures and data collection, interpreting data to determine best solutions to maintain and repair aircraft and related equipment.Supervised and performed aircraft jacking, lifting and towing operations, inspected and operated powered/nonpowered ground equipment, coordinated maintenance plans and schedules, and performed crash recovery duties, including supervising launch and recovery aircraft.