- Investigate options to satisfy customer needs by performing searches and becoming familiar with department-specific terminology to work within constraints of search engine. Extensive knowledge of layout of the store.- 5+ years of answering phone calls, qualifying the customer needs by asking questions, and routing customers to the associate with the appropriate familiarity and knowledge pertaining to the customer’s issue.- Solve physical problems pertaining to locating customer order items in bays and loading customer vehicles, including the use of impact driver to assemble/disassemble hardware, selecting proper size to prevent stripping and ensuring no cross-threaded screws.- Climbing step ladders of different sizes to access products with an emphasis on safety always.- Set up, release, modify, and troubleshoot various types of orders, including will calls, carryouts, deliveries and phone sales using many systems and with extensive knowledge especially of the legacy system ESVS (the one with the most comprehensive set of information but also the greatest complexity.)

- Set sections to planogram working within time constraints and to specification.- Work with shelving to ensure adequate spacing for product and number of facings, important to companies purchasing space.- Work with an emphasis on time management, following best practices such that projects don’t spin out of control (attaching associated tags to product removed from shelf for instance.)- Communicated with the head of program (Roger Bates of Fred Meyer) on a regular basis to discuss discrepancies between physical space and shelving//brackets/tracks versus designed schematic (literally more than 50% of his phone calls despite there being more than 10 teams.)- Taking customers to items, leveraging my familiarity with the store.

I sold cell phones and attached accessories, with a focus on the complete package. I also developing knowledge focusing on electronic components that made Radio Shack a popular destination from the get-go.