Christopher Gurczynski Email & Phone Number

Seattle, Washington, United States

Promoted to Senior Support Engineer within the Detections and Integrations team.This role includes many of the duties as the previous roles within Extrahop Support but with an focus on issues related to Detections and integrations.• Provide guidance on Detection tuning practices to reduce noise in customer environments.• Provide guidance on Detection investigations and how to leverage Extrahop's various features to surface relevant information. • Configure and troubleshoot integrations between Extrahop and third party tools like Crowdstrike, Splunk, Qradar, and others.

Seattle, Washington, United States

Promoted to Support Engineer II in recognition of consistently exceeding expectations for my role. This role's responsibilties include the previous position's responsibiltiies and the following.• An expectation of taking on more complex or challenging issues.• Contributing to devlopment of internal proceses and training material.• Continue to serve as a primary resource for junior team members.

Seattle, Washington, United States

Promoted to Support Engineer after consistently exceeding the expectations for my role. Received frequent recognition from leadership and fellow team members for my efforts and contribution. As a Support Engineer I continued my previous responsibilites in addition to the following.• Acted as a mentor for Support Technicians and new Support Engineers.• Served as first ticket escalation point for Support Technicians.• Wrote and contributed to Knowledge Base Articles to document procedures and grow the collective skills of the team.• Expanded skillset to include troubleshooting of basic Javascript, Python, and the Extrahop REST API.• Troubleshooting third-party integrations with the Extrahop platform.• Troubleshooting LDAP and SAML based access and authorization.

Seattle, Washington, United States

Customer Support role for the Extrahop Network Detection and Response (NDR) platform. Extrahop provides visibility into enterprise networks to surface security and network performance incidents through real-time packet analysis. • Performed ticket triage to correctly categorize issue scope, severity, and priority. • Served as primary point of contact for customers from ticket ingest to closure. Facilitated communication with internal teams such as Customer Success, Sales, or Development to resolve customer issues. • Provided technical support for Extrahop software and appliances. Including detection tuning, alert configuration, hardware troubleshooting, configuration and troubleshooting of network infrastructure data feeds, UI functionality, and hypervisor and virtual machine configuration.• Issue investigation using Linux CLI tools and PostgreSQL databases. • Collected and formatted relevant information for ticket escalation to senior Support Team members if an issue could not be resolved independently in accordance with SLAs.

Greenville, North Carolina, United States

MSP remote support role that focuses primarily on the Meraki Networking stack to numerous business nationwide of varying size. In addition to providing break/fix troubleshooting support with on-site personnel ; I configure NGF Firewalls, Managed Switches, and Access Points. I served as the first escalation point for Tier 1 Analysts and write Process/Troubleshooting documentation to streamline team workflow.

The Villages, Florida, United States

• Supervised a small 3-person team and oversaw daily operation of the Seafood sub-department.• Brought the department into profitability for 2019 and increased annual net-profit ten-fold for 2020. This was accomplished through rigorous monitoring of sales data and inventory. Coupled with aggressive pushes to capture new customers with high product availability, a wider variety, and pristine presentation.• Increased compliance with personal and food-safety standards.

The Villages, Florida, Usa

• Granted Full-time status along with new title after completing my apprenticeship.• Took on a greater role in department operations including inventory management and ordering.• Trained multiple new hires from the beginning through their own apprenticeship.

The Villages, Florida, United States

Entry level position in the Publix Supermarkets Meat department. Delivered premiere customer service while familiarizing myself with department operations, products, and safety standards.