Christopher Harris Email & Phone Number

Austin, Texas, United States

• Building relationships with clients and executives to ensure all details of events and meetings are accurate and successful.
• Responding to corporate emails and calls in a professional and timely manner, using multiple outlook calendars and operating systems.
• Assisting in various administrative tasks including data entry, document preparation, desk move coordination, fire safety, and employee badge creation using Excel, Word, PowerPoint, Citrix, Umbraco, Easy Lobby, Oracle.
• Creating, writing, updating, and proofreading SOPs, training materials, and other documents to be printed and uploaded on our corporate systems.
• Assisting and training employees and clients with Video Conferencing needs. Connecting ZOOM, Teams, and Webex calls for meeting rooms and virtual attendees.
• Giving presentations for employee trainings and new hire orientations.

Round Rock, Texas, United States

• Overseeing the audio visual and entertainment department within the hotel, waterpark, and conference center.
• Developing relationships with clients, building quotes, and project management.
• Tracking inventory, creating invoices, budgets, and data entry for daily events and entertainment using Excel, PowerPoint, Salesforce and Airtable.
• Creating Banquet Orders, SOPs, and training materials.
• Creating weekly schedules and tasks for full time and contracted employees.
• Partnering with leadership teams to develop employee engagement, strategies for improving customer experience, department training, and innovative ways to improve the Kalahari brand.

Austin, Texas, United States

• Tier 3 tech support for ring products, smart home technology, android/iOS devices, computers, and networking issues viaemail, chat, and phone using Amazon’s proprietary systems.
• Maintained a knowledge base of the evolving product offerings, and improved customer retention by proactivelyrecommending new products to customers.
• Experience in a high-volume, metrics-focused phone-based customer service environment with a proven track record ofmeeting or exceeding performance targets identification, issue resolution, notification of incident.
• Met and exceeded key performance and customer service goals such as customer satisfaction, average handle time, SLA, andquality assurance.
• Consistently met and exceeded monthly sales targets by proactively identifying and suggesting relevant products andservices.

Austin, Texas, United States

• Tier 3 tech support for troubleshooting ring products, smart home devices, android/ios devices, computers, and networking issues via email, chat, and phone.
• Customer service representative for returns, exchanges, tracking packages, technical support and other services including sales and customer retention.
• Receiving, organizing, maintaining, and tracking inventory.
• Setting up and integrating smart home technology including networking, smart locks, thermostats, Ring Doorbells, and other Alexa enable smart home devices.

Las Vegas, Nevada