Christopher Harris Email & Phone Number

Austin, Texas, United States

• Building relationships with clients and executives to ensure all details of events and meetings are accurate and successful.• Responding to corporate emails and calls in a professional and timely manner, using multiple outlook calendars and operating systems.• Assisting in various administrative tasks including data entry, document preparation, desk move coordination, fire safety, and employee badge creation using Excel, Word, PowerPoint, Citrix, Umbraco, Easy Lobby, Oracle, SharePoint, OneDrive, and Photoshop.• Creating, writing, updating, and proofreading SOPs, training materials, and other documents to be printed and uploaded on our corporate systems.• Assisting and training employees and clients with Video Conferencing needs. Connecting ZOOM, Teams, and Webex calls for meeting rooms and virtual attendees.• Giving presentations for employee trainings and new hire orientations.• Utilizing Service Now ticketing system to organize, create, and complete tasks.

Round Rock, Texas, United States

• Overseeing the audio visual and entertainment department within the hotel, waterpark, and conference center.• Developing relationships with clients, building quotes, and project management. • Tracking inventory, creating invoices, budgets, and data entry for daily events and entertainment using Excel, PowerPoint, Salesforce and Airtable.• Creating Banquet Orders, SOPs, and training materials.• Creating weekly schedules and tasks for full time and contracted employees.• Partnering with leadership teams to develop employee engagement, strategies for improving customer experience, department training, and innovative ways to improve the Kalahari brand.• Operating, and setting up projectors, video switchers, digital sound boards, microphones, cameras, and lighting for conferences and live entertainment.

Austin, Texas, United States

• Tier 3 tech support for ring products, smart home technology, android/iOS devices, computers, and networking issues viaemail, chat, and phone using Amazon’s proprietary systems.• Maintained a knowledge base of the evolving product offerings, and improved customer retention by proactivelyrecommending new products to customers.• Experience in a high-volume, metrics-focused phone-based customer service environment with a proven track record ofmeeting or exceeding performance targets identification, issue resolution, notification of incident reports, and demonstratingservice delivery best practices with an emphasis on first call resolution.• Met and exceeded key performance and customer service goals such as customer satisfaction, average handle time, SLA, andquality assurance .• Consistently met and exceeded monthly sales targets by proactively identifying and suggesting relevant products andservices.

Austin, Texas, United States

• Tier 3 tech support for troubleshooting ring products, smart home devices, android/ios devices, computers, and networking issues via email, chat, and phone.• Customer service representative for returns, exchanges, tracking packages, technical support and other services including sales and customer retention. • Receiving, organizing, maintaining, and tracking inventory.• Setting up and integrating smart home technology including networking, smart locks, thermostats, Ring Doorbells, and other Alexa enable smart home devices.

Las Vegas, Nevada