Christopher Henry Email & Phone Number

Las Vegas, Nevada, United States

• Developed and executed comprehensive test plans and test cases for enterprise banking applications using Agile methodologies, consistently enhancing product quality and ensuring software reliability and performance.• Demonstrated expertise in a variety of testing techniques including:-Functional Testing: Assured that all features performed according to user requirements.-Black Box Testing: Evaluated systems through external testing, focusing on outputs and user interfaces without internal system knowledge.-Regression Testing: Conducted routine checks to ensure new developments did not disrupt existing functionality.-Integration Testing: Tested the interaction between interconnected components to ensure they operated together seamlessly.-Load and Performance Testing: Evaluated application behavior under peak load scenarios to ensure robustness and effective performance under stress.• Utilized Azure DevOps Server for rigorous bug tracking and management, which streamlined issue resolution processes and maintained high-quality standards.• Conducted API testing with Fiddler and tackled complex multi-server, multi-tenant environments, identifying and resolving intricate system issues.• Collaborated effectively across remote teams, utilizing Agile practices to meet tight deadlines and improve operational efficiencies.• Regularly interacted with stakeholders to demo new features and enhancements, aligning product development with strategic business objectives.• Authored, tested, and optimized complex SQL queries, enhancing data retrieval and supporting precise testing requirements.

Las Vegas, Nevada Area

Tawk.to is a messaging application that allows businesses to monitor and chat withvisitors on their website, mobile app or from a customizable page.Implemented and optimized testing processes for the Tawk.to platform, improving client satisfaction and system usability.Engaged with clients to identify their needs, translating feedback into actionable testing strategies that enhanced product value.Created and maintained a library of “how-to” articles and best practices.Collaborated with internal stakeholders to facilitate client need fulfillment.Resolved complaints in a timely manner and prevented additional issues by improving processes.Served as a client advocate with a focus on improving the buyer experience.Trained new Client Support Specialists on client account procedures.Maintained updated knowledge of company products and services.

Las Vegas, Nevada Area

Managed technical support for IT infrastructure, performing troubleshooting and system enhancements to ensure operational efficiency and minimize downtime.Conducted hardware and software testing, including system upgrades and configurations, to ensure high service levels.Maintained a diverse IT environment including firewalls, routers, switches, servers, desktops, printers, and mobile devices.Performed daily monitoring of the IT environment, documenting issues in a ticketing system, and resolving technical issues.Performed troubleshooting and the repairing of hardware for desktop computers, laptops, and other peripherals.Performed imaging and reinstalling of operating systems and applications.Responsible for inventorying and documenting IT assets.Responsible for account creation, changes, and deletion for Active Directory, Exchange, and VPN users.Monitored and configured virtual servers using VMware vSphere.Assisted onsite and remote users through the problem-solving process.Upgraded hardware and software components as required.Responded to the needs and questions of users concerning IT policies, processes, and procedures.