Christopher Hyde Email & Phone Number

Vinings

Atlanta, GA

• Supervise, hire, and coordinate onboarding and continuing education and development for a team of up to 20 employees
• Serve as subject matter expert and point of contact for shipping and RMAs, order processing, and porting escalations both in house and with third party vendors
• Develop and improve departmental capacity and metrics standards while maintaining a strict turnaround time for over 1,200 unique new account creations and 2,500 porting submission cases created monthly
• Led… Show more
• Led the team and allocated resources through two company mergers which resulted in roughly a 150% increase in departmental workloads
• Developed a quality assurance program that increased accuracy by 15% over 3 months Show less

• Took approximately 150 tier 1 calls weekly, assisting with troubleshooting and configuration of customer accounts
• Conducted weekly, hour long group customer webinar training on VoIP services
• Member of department fax guru team which specialized in setting up and troubleshooting of fax services
• Provided ongoing training and development of new employees

Woodruff Library

• Used overall knowledge of PCs and Macs to assist with all problems related to technology resources in Emory University’s main library supporting 5,000+ students and faculty
• Ensured sustainability for over 300 workstations
• Awarded Employee of the Month during first month on the team

• Provided corrosion control services for roughly 5,000 units over a 5 month period while operating without direct supervision
• Completed training for and awarded certification in natural gas corrosion control