Christopher Jackson Email & Phone Number

Chelmsford, Ma, Us

Massachusetts, United States

Responsible for the transition of purchased agencies into WIA IT Infrastructure. Onsite Analysis of previous IT infrastructure and working with team members to integrate the employees and their data in a rapid but thorough process

Strategic planning and support for diverse infrastructures over 100s of small to mid-sided clients. Hands on offsite and onsite support for multi vertical applications (CRM's, Custom applications, Sales Tools,). Project management and implementation from brainstorming to continued support after roll out.

Waltham, Massachusetts, United States

Reporting to VP of Services and managing a team of 4 with responsibility for 160 end-users and 600~ virtual/physical systems in a fast paced time-sensitive environment. Mandated by the CEO and CoB to fix internal IT personal issues while providing 24/7 support and guaranteed uptime on hire. Responsible for all partnerships (Microsoft, IBM, RIM..etc), Vendor relations, software and hardware recommendations, purchases, and installations.Corrected personal issues within the department by setting reasonable goals and providing constant feedback to employees. Changing the corporate impression that IT was a flailing reactive-only department to a responsive and forward-thinking reliable group. Employees on corrective plans improved greatly and the change in their performance and demeanor was noticed and commented on regularly.Installed Exchange 2007 CCR cluster for guaranteed email uptime. Configured to work with Apple clients as well as Windows clients. Zero downtime for email clients and successful transfer of Blackberry Enterprise server to support the new system.On the directive from the CEO and board members, implemented network load balancing via Elfiq load balancing. Taking the company from a 12 meg wireless network connection with no redundancy to a 52 meg load balanced and redundant connection easily managed internally and not relying on external ISP/DNS assistance for configuration changes. Implemented with zero downtime.Replaced aging Cisco 515 with Watchguard X-peak. X5500e. Providing for better VPN bandwidth, easier management, and much more thorough logging.Redesigned corporate data. Organized into logical groups to provide for easier access to company information, easier management, and a more maintainable backup schedule.Successfully managed the process of becoming a Microsoft Gold partner. Saving the company over $100,000 in software licensing.Managed construction/build-out of new office space for expansion.

Needham, Massachusetts, United States

Reporting to CFO, responsible for all project software and hardware purchases and installations. Managed IT personnel and all vendor relationships dealing with IT technology and the office space (electricians/locksmiths/alarm company/postage meter/office construction)Corrected several infrastructure-related issues with the companies managed virus prevention software, networking, and firewall soon after coming on board to the companyUpgraded from Mixed mode windows 2000 AD to 2003 repairing the AD and a misconfigured Exchange server 2000/2003 installation while cleaning up the out of date user/computer information from the ADDiagnosed issue with company firewall to fix daily downtime of the network and then Replaced existing firewall with Watchguard X-core 2500 for a largely discounted price to provide easy access to VPN while making management of the firewall a much simpler process and providing 99% uptime over the past 14 months.Implemented VPN policy. Wrote documentation based on HIPAA rules compliance. With the addition of the VPN functionality, the company gained secure access to systems to allow more flexibility for its end users in regards to accessing data from home.Redesigned backup infrastructure for the internal network as well as collocated servers. Implemented Symantec BackupExec 10D in a short term/long term setup by utilizing disk to disk backups with a long-term tape strategy for off-site storage. Created standard operating procedures for IT which included reviewing nightly incremental and weekly fulls for failure and required re-running of jobs.After the company had been reported to the Business Software Alliance by an ex-employee for software piracy, worked through the BSA's audit process to completely clear the company’s name. Documented every license for every user and designed a license database to more easily keep track of licensing.

Woburn, Massachusetts, United States

Responsible for all IT spending, partner programs, and vendor relations as well as all US and UK IT staff.Corrected several infrastructure-related issues with the companies managed virus prevention software, networking, firewall, and inter-office connectivity soon after coming on board the companyResearched and discovered the cause of network slowdown issues were due to 30,000 worth of spam emails flooding the company's T1 connection daily. Implemented Postini Anti-spam protection and reduced traffic from 30,000 a day to 1,300 a day.Upgraded the company from Active Directory running in Legacy mode to Active Directory 2003 with no down time to the end users while collapsing the multiple domains/forests down to one forest for easier and more logical administrationConverted Veritas Backup Exec 9 to 10D with Continuous Protection Server. Implemented NAS-based disk to disk backups with long-term offsite tape storage. Implemented Veritas Backup Exec Desktop and Laptop options for senior executives, managers, and consultants.After auditing the company’s telecommunications services used by Percussion I renegotiated with their provider MCI at a savings of about 60% over their previous contract. In doing so upgrading their bandwidth and facilitated a $13,000 credit due to the company.Implemented Watchguard firewalls in the US and UK offices for easier administration over previous Cisco 515 while providing interoffice VPN tunnels connecting the offices and allowing end-users to move from office to office without having to change any settings.Using Norton Ghost Suite built 14 systems that rebuild themselves weekly for paid training programs by the company for its software, providing a revenue stream the company had not been capitalizing on. While piecing together the training area, brokered a deal with Anova for XMLspy, saving the company $10,000Converted backup system from a failing tape system to a more robust SAN-powered disk solution.

Burlgington, Ma

Reporting to the COO. Lead technical role in IT, Planning, recommending, and implementing large-scale projects. Managed IT, helpdesk employee.Reengineered server and network installations. Correcting several problems that the company had just learned to live with leftover from previous IT heads.Planned and implemented data center move and upgrade of 60 ad serving systems in the US and AmsterdamImplemented Active Directory in a pre-windows 2000 model for ease of administration while keeping legacy systems up and going with no interruption of service. With plans to convert the system completely to Active Directory.Planned and installed APC Matrix UPS upgrade for load balancing of the current system.Responsible for CA Brightstore backup environment. Responsible for hardware and software maintenance as well as documenting procedures to endure quarterly audits by external companies.Reorganized and re-documented installation processes for rebuilding all infrastructure systems after previous documents proved to be out of date and incorrect.Created new system templating process using Norton Ghost greatly reducing the time needed for building/rebuilding revenue-generating ad servers.Designed planned and installed Norton Antivirus Email Gateway server to protect end-users and automated email systems.

Southborough, Massachusetts, United States

Reporting to the CFO, managed worldwide IT staff of 6. Responsible for worldwide IT budget.Work closely with the executive staff to provide a clear communications path between the needs of the other departments of the company and IT. Responsible for all hardware standards and upgrades, resource/vendor management and systems architecture.Converted company from pop-based mail to full Exchange for additional functionalitySet standard operating system to Windows 2k and updated all end users.Upgraded network backup solution to a multi tape loader with Veritas Backup Exec for dependability in the 3 main offices (Ill.US,UK). Documented and enforced standard operating procedures for IT staff to ensure data integrity.Reorganized all data on network drives to better serve end-users ability to find data and to remove duplicate data and archived old data.Created new system templating process using Norton Ghost greatly reducing the time needed for building/rebuilding end user systems.Increased IT staff morale through clear communication, career planning meetings, and allowing them more ownership over projects for a better sense of accomplishment.Created new dialup solution using a combination of internal ras servers and external VPN-based ISP’s saving the company thousands on dialup charges.

Maynard, Massachusetts, United States

Responsible for partner relations with ISP’s for ASP division of Eggrock Partners.Single point of contact for customer IT departments during the several phases of role out of our ASP product.Benchmarked customer network performance to assure SLA performance of our product would be possibleRecommended upgrades and monitoring software to our clients. Responsible for planning and care of servers based on our ISP’s (load balancing/build/test).Working with one of our ASP customers discovered a routing problems at their ISP which was causing our product to miss its SLA. Worked with their IT dept and with their ISP to resolve the problem and increase the functionality of our product at their location.Worked with our own ISP to provide an improved level of service for our product. Set up dedicated service contact with guaranteed 24/7 support.

Andover, Massachusetts, United States

Manage and implement all functions dealing with computer and network systems, including but not limited to email, firewall, remote access, and Internet connectivity.Responsible for hardware standards and upgrades, resource management, data security (using Veritas Backup Exec) and systems architecture.Liaise with all vendors for networking and computing needs (Telco for t-1, hardware vendors, etc).For the opening of North American office of Leonard’s Logic, ordered and researched all hardware, and recommended to the leadership team.Setup after-hours support program for the national sales team.Worked with Website Manager to move the website from office in Waterloo to the Andover office.Set up Templating using Norton Ghost for end-user laptops for better tracking of licenses and quicker turn around time for new hardware.