Started in the industry as a Porter and later escalated myself to a Guest Relations Officer position by implementing the following skills and attributes as ensuring to provide upscale , professional and high class guest service experience. Analyse guest feedback and improve strategic direction to continuously improve hotel ratings . Responding to guest needs and anticipate their unstated ones, expect and react promptly to guest requirements and inquires. Promote all amenities and programs offered to create a great guests experience . Currently been promoted to a Hotel Duty Manager at Queen Victoria Hotel