Oversaw interviews and maintained department records and reports. Developed processes and metrics that supported the achievement of the organization's business goals.Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction. Prepared employees for assignments by establishing and conducting orientation and training programs. Managed full-cycle human resource operational activities to maximize HR employee performance… Show more Oversaw interviews and maintained department records and reports. Developed processes and metrics that supported the achievement of the organization's business goals.Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction. Prepared employees for assignments by establishing and conducting orientation and training programs. Managed full-cycle human resource operational activities to maximize HR employee performance. Worked with HR advisors and HR representatives on establishing consistent hiring practices. Key Accomplishments:Successfully completed my contract as Recruitment Manager. Engaged with management teams to receive and evaluate appraisals on current project status. Plan improvements collaboratively, gauge successes of implemented programs, and update or align new company objectives. Advised management in the development of staffing equity plansTechnologies: Breezy HR, Iris, Microsoft Office Suite Show less

Founded Strong Fitness and developed policies and procedures for Health & Fitness business.Consulted with potential clients to determine how the company could best meet needs.Made financial and logistics decisions in the best interest of the company.Developed estimates for Health & Fitness services based on in-depth knowledge of labor and material expenses. Kept records for production, inventory, income, and expenses.Promoted store offerings through newspaper advertisements,… Show more Founded Strong Fitness and developed policies and procedures for Health & Fitness business.Consulted with potential clients to determine how the company could best meet needs.Made financial and logistics decisions in the best interest of the company.Developed estimates for Health & Fitness services based on in-depth knowledge of labor and material expenses. Kept records for production, inventory, income, and expenses.Promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers. Managed operations budgeting, accounts payable and accounts receivable, and payroll. Kept up to date on regulatory changes affecting business operations.Developed business and marketing plans and prepared monthly financial reportsKey Accomplishments:Product Launch: Successfully launched a revolutionary program utilizing the latest technologies and platforms as key parts of the coaching process. Ensure 100% client retention to contract fulfillment.Technologies: Exclusive Apps, Website Builder, Membership site, Video Conferencing (Zoom) Show less

Led teams in identifying and implementing lean and continuous improvement actions to enhance supply chain volume and efficiency while exceeding quality standards and product specifications. Successfully developed and implemented positive changes across multiple departments, ensuring long-term sustainability and a client-driven culture that enhanced the client experience through all stages of the supply chain.Key Accomplishments:Customer Service Management: Improved methods… Show more Led teams in identifying and implementing lean and continuous improvement actions to enhance supply chain volume and efficiency while exceeding quality standards and product specifications. Successfully developed and implemented positive changes across multiple departments, ensuring long-term sustainability and a client-driven culture that enhanced the client experience through all stages of the supply chain.Key Accomplishments:Customer Service Management: Improved methods and procedures for processes, measurement, documenting, and workflow techniques. Established new processes and oversee the achievement of team goals, procedural evolutions, hire staff and raise customer service standards to ensure the best client experience. Upheld strict quality control policies and procedures during customer interactions.Inside Sales Manager: Develop and execute strategies while partnering with territory account managers to bring the highest level of sales and services to clients who are positioned across the country in partially isolated locations. Increasing sales of those clients by 23% per quarter. Reported sales metrics to senior management and suggested improvements that could be made to increase the value of the collateral.Domestic Purchasing Manager: Managed sourcing and inventory control for six retail locations across Canada. Obtained quotes from various suppliers to determine the most cost-effective purchasing options. Cultivated new vendor relationships using dynamic communication and negotiation skills. Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.Technologies: CRM Software, Purchasing Software, MS Office Suite Show less

Selected by the franchise partners to work under the first franchise owner in the company’s history. Successfully oversee the construction, design, and launch leading to the continued success of the brand. Overseeing all operations and collaborating with the franchise owners, and suppliers, and headed up HR to exceed expectations with record-breaking sales above $25000.00 nightly to make it the most successful location of the franchise.Key Accomplishments:Built from the ground… Show more Selected by the franchise partners to work under the first franchise owner in the company’s history. Successfully oversee the construction, design, and launch leading to the continued success of the brand. Overseeing all operations and collaborating with the franchise owners, and suppliers, and headed up HR to exceed expectations with record-breaking sales above $25000.00 nightly to make it the most successful location of the franchise.Key Accomplishments:Built from the ground up: . Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events, and business development. Complied with company policies and government regulations to prevent and detect rule violations and protect the organization from fines and lawsuits. Designed sales and service strategies to improve revenue and retentionHuman Resources: Lead the process of hiring all staff in the restaurant front of the house, from reviewing applications, interview process, and contract signing. Directed safety operations and maintained a clean work environment to adhere to Health Canada requirements. Exceeded sales goals and improve profitability by aligning sales strategies and business plans with market trends.Operations Management: Facilitated monthly workshops to share best practices to optimize productivity. Developed employee handbook, detailed job descriptions, and workflow plans to formalize operational systems and procedures. Enhanced operational performance by developing effective business strategies, systems, and procedures.Technologies: Front-of-house POS system, Payroll software, inventory software. Show less

Coordinated work of 4 locations by offering clear direction and motivational leadership. Developed team members into supervisors and store managers to promote family-based and performance-oriented culture. Cultivated a culture of empowerment to help employees better meet customer needs with minimal oversight. Coordinated extensive planning, development of project milestones, and budget for complex contracts.Key Accomplishments:Business growth: • Coordinated with staff to… Show more Coordinated work of 4 locations by offering clear direction and motivational leadership. Developed team members into supervisors and store managers to promote family-based and performance-oriented culture. Cultivated a culture of empowerment to help employees better meet customer needs with minimal oversight. Coordinated extensive planning, development of project milestones, and budget for complex contracts.Key Accomplishments:Business growth: • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations. offering clear direction and motivational • Identified business issues, creating customized solutions for individual problems. Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity. • Reviewed employee performance and delivered constructive feedback to improve performance.• Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.• Spearheaded training initiatives to improve employee performance and bottom-line business results. Technologies: Unix based Inventory and POS software, Payroll Software Show less

Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals. Conducted performance reviews providing coaching and feedback to benefit both company and employee. Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.Implemented clear and effective planning strategies to meet supply chain needs, meet demand, and optimize distribution… Show more Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals. Conducted performance reviews providing coaching and feedback to benefit both company and employee. Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.Implemented clear and effective planning strategies to meet supply chain needs, meet demand, and optimize distribution. Handled procurement, logistics, and recordkeeping to facilitate and enhance company operations. Motivated team members to accomplish distribution performance goals and achieve inventory objectives. Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution. Oversaw distribution network by supervising purchasing, product orders, logistics details, customer care, quality of end products, compliance and warehouse inventory tracking. Key Accomplishments:Deadline Achievement: Working closely with airlines, straight truck sub-contractors to ensure that the extremely sensitive cargo is processed that delivers in a manner that exceeds expectations.Operations Management: Complete operational responsibility for a 24/7 freight forwarding enterprise with service to all of North America.Employee Development: Hired all staff in both office and warehousing environments. Ensuring supply and inventory control to ensure that all required resources are available when required. Technologies: Unix based Inventory and cargo manifest system Show less