• Team management and direction• Focused team efforts on sales, telecom engineering, installs• Worked end-to-end with different IT companies, coordinating with and directing communications between voice, internet, and TV providers• Extensive knowledge of sale-to-install chains with phone, internet, and television services for business• Worked to rebuild entire project management tracking system for the department

• Focused team efforts on sales, telecom engineering, installs• Worked end-to-end with different IT companies, coordinating with and directing communications between voice, internet, and TV providers• Extensive knowledge of sale-to-install chains with phone, internet, and television services for business

• Resolved complex network issues involving carrier to customer connections.• Day-to-Day juggling of various networking trouble tickets.• Worked to both escalate and de-escalate issues depending on severity of the problem.• Worked daily with carriers Comcast, Verizon, AT&T, Spectrum, Optimum, Cox, and various Canadian internet service providers to maintain quality of service.• Experienced knowledge on LAN/WAN support and carrier to modem connections.

• Temporary worker through American Personnel staffing agency• Provided assistance to customers over the course of a one year period, ranging from billing concerns to phone and internet repair queries. • Worked with a team to hit company goals per week. Worked on assigned projects in a professional manner.• Balanced phone calls and tickets on a week-to-week basis.

• Managed schedules for employees and keyholders based on the fluctuating needs of the store and staff, dependent on the time of year.• Handled customer service issues and provided assistance on a professional level. Required to make executive decisions regarding the handling of company policy stringent issues.• Managed several meetings and juggled required events with other stores.• Often subbed in for other, missing keyholders at other stores and would take over management duties for periods of time when necessary.• Set, monitored, and managed goals for sales and trades accordingly on a weekly basis.• Set marketing based on current trends and store needs.• Worked with setting up and managing Cricket phone accounts.

• Carried out research for constituents on behalf of the Congressman, and would often work as a correspondence for them to the office.• Answered phone calls in a receptionist position, often working with constituents to forward them to the necessary person of interest.• Drafted letters of recommendation for specific projects, and would often receive feedback to better improve said recommendations for the future.• Completed four month internship with a letter of recommendation from the Congressman.

• Tele-lobbied for increased Foreign Aid to third world countries.• Worked both directly and indirectly with interest groups and lobbyists in D.C., as well as with our Congressmen and women. • Fundraised over $500 in one summer for the company.• Handled community outreach to locals and spread awareness of global issues to friends, family, and close acquaintances.• Researched statistics and managed spreadsheets on the current state of affairs in African third world countries and what the United States can do to solve issues there.