Christopher Lansing Email & Phone Number

Ashland, KY, US

Optimizing operational efficiency and a user-centric experience by meticulously analyzing technical issues for over 3000 employees, swiftly resolving tickets, ensuring attorneys and their staff have fully functional and optimized software and OS, enabling them to serve their clients seamlesslyElevating client relationships and revenue by empathetically.

Streamlined national ticket backlog cleanup project by leading a team of 4 technicians, resulting in the completion of the project within two weeks instead of the projected time frame of 3 monthsFacilitated a smooth buyout transition by guiding users through User Access Verification (UAV) processes and providing expert troubleshooting support for.

Huntington, West Virginia, United States

Conducted in-depth analysis of technical issues affecting a user base of over 800 employees, implementing targeted solutions that optimized workflow and ensured consistent operational efficiencyOrchestrated the successful resolution of more than 200 backdated tickets by leading the Help Desk team, implementing essential infrastructure upgrades and security.

Huntington, West Virginia, United States

Installed solar arraysMade grid-to-home connections for solar array systems and battery backup systems

Ashland, Kentucky, United States

Successfully installed access control, surveillance, networking, and fire alarm systems, enhancing overall facility safety and providing robust monitoring capabilities for critical assetsDiagnosed and resolved issues with installed systems, electrical components, and network/digital infrastructure, minimizing downtime and ensuring seamless operations for.

Directed and supervised the installation of fiber optic systems with teams of up to 6 crew members, resulting in notable efficiency gains of up to 20% on projects delivered to clientsTested and troubleshot fiber optic networks, ensuring strict compliance with industry standards, leading to enhanced network performance and customer satisfactionImplemented.

Ashland, Kentucky, United States

Efficiently identified and rectified hardware, software, and network issues, ensuring uninterrupted functionality for a user base of 300, resulting in enhanced user satisfactionSpearheaded and managed device rollouts for 300 users, yielding enhanced productivity and fostering a culture of improved collaboration among teamsOrchestrated seamless user profile.