Christopher Lau Email & Phone Number

2000 Avenue Of The Stars

Support 300+ users in LA, London, New York, Shanghai and Tokyo.MaaS360Use Dameware NT to remotely support users that throughout our five locations.Support our Century City, Shanghai, Tokyo, London, and New York offices.Researched and found new Kiosk software to deploy to replace our Kiosk Stations throughout our company. In charge of implementing Dameware 12.0 centralized version to team.Use Dameware to assist users remotely with their issues.Use VMware vSphere and View Horizon to manage our virtual environment. 60% of our IT environment has gone virtual. In charge of Dell Wyse terminal deployments.Use vSphere to deploy and manage virtual machines. Support the IT infrastructure of this demanding global financial firmProvide Level 1,2 and a little bit of 3 Helpdesk SupportIn charge of pushing out our weekly updates using Shavlik ProtectFinancial applications such as Geneva, Echo OMS, and Bloomberg.Evaluates new hardware and software technologiesBuild and deploy desktops, laptops, servers and networksSupport office moves, adds, and changesResponsible to triage, debug, and resolve desktop, server and network malfunctions

• Collaborates with DISSC (Security Staff) and PHIS (Technical staff) to perform unit, integration, load, and network testing. • Elicits and documents user requirements for new scanning software; researches and analyzes commercial software/hardware products to ensure compatibility with the needs of the division’s 132 users. • Sets up conference rooms with audio equipment, laptop, project, additional LAN network for training's and wireless if needed. • Manages and monitors internal assets for inventory. In charge of inventory project. In process of creating database for inventory. • Helps new users set up account and configure hardware for new users. • Implements and manages the division’s local area network (LAN) and its components including installation, configuration, and administration of Windows server based workstation operating systems, applications, and implementing of remote access resources. • Troubleshoots hardware, software, and network system problems; makes adjustments, installs patches and performs tuning; evaluates, debugs and maintains computer systems to determine if improvements are needed; identifies and solves problems related to hardware and peripheral equipment; conducts tests and researches all new computer based systems to ensure that equipment and programs are functioning properly. Works with Symantec anti-virus.

• Assisted users in various operating systems such as iOS, Android, Windows 7, 8, OS X. • Answered the Help Centers hotline, providing excelling customer service while troubleshooting and resolving user issues. • Provided user with step by step instructions in solving their issue. • Used online chat system, providing clear written instructions on how to address the problems users were experiencing.

• Created master computer images using Acronis for Windows XP and Windows 7. • Used Ghost to image computers. • Performed desktop support, troubleshot hardware and software issues. • Managed and updated inventory database records. • Managed the department’s desktop support hotline and handled service tickets. • Assisted users by telephone, in person and by remote desktop from the central office. • Communicated and assisted users ranging clerical staff to management level on computer related issues. • In charge of salvaging old equipment; processed proper paperwork, updated inventory database, coordinated with the salvage department. • Knowledge of TCP/IP network. • Well educated on MS Office Software and moderate knowledge of Active Directory.

Coached Junior Varsity Boys VolleyballTaught freshmen's thru Juniors the fundamentals of volleyball Able to discipline the kids in a productive manner