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Christopher Laughlin Email & Phone Number
Call Center Representative
at
JD Service Now
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Call Center Representative
Location
Raleigh, North Carolina, United States
Company size
Who is Christopher Laughlin? Overview
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Quick answer
Christopher Laughlin is listed as Call Center Representative at JD Service Now, a company with 533 employees, based in Raleigh, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Christopher Laughlin.
Christopher Laughlin previously worked as Response Team Specialist at Honor and Customer Service Manager at Circle Graphics. Christopher Laughlin holds High School Diploma from Cadillac Senior High School.
Company email context
Email format at JD Service Now
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JD Service Now
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Profile bio
About Christopher Laughlin
CUSTOMER SERVICE PROFESSIONAL driving client satisfaction and retention, as well as employing conflict resolution capabilities to support customer relationship management (CRM). Versatile team player adept at optimizing customer experience by coordinating to identify issues and provide tailored solutions. Detail-oriented leader leveraging strong interpersonal and communication skills to compel successful outcomes for both customers and associates while driving improvements.Areas of Expertise:Customer Service Relationship ManagementProcess Improvement Client Satisfaction Project CoordinationCustomer Relations Conflict Resolution Communication SkillsTeam leadership
Current workplace
Christopher Laughlin's current company
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Jd Service Now
10 roles
Christopher Laughlin work experience
A career timeline built from the work history available for this profile.
Response Team Specialist
Current
Apr 2024 - Present
Customer Service Manager
- Managed a team of Customer Service agents, overseeing their day-to-day activities and ensuring optimal performance levels.
- Collaborated with the Customer Service Director to collect and enhance reporting on daily team statistics, customer contact metrics, and order reports, facilitating data-driven decision-making.
- Conducted regular quarterly evaluations with agents, providing comprehensive feedback and coaching on performance improvement areas.
- Spearheaded the implementation of a cross-training program aimed at equipping agents with skills across all channels, fostering a more agile and versatile team dynamic.
- Led efforts to streamline reporting processes and enhance data accuracy, contributing to more informed strategic planning and resource allocation initiatives within the Customer Service team.
Sep 2022 - Jan 2024
Account Manager
- Provided detailed, timely reports with daily team stats for the team and order reports to enhance interdepartmental communication and streamline processes.
- Reviewed and updated the internal department Knowledge Base and FAQ, ensuring the team had accurate, up-to-date information for all products and procedures.
- Coordinated with the warehouse and logistics team to provide supply chain updates to CS agents.
- Collaborated with the IT team to quickly troubleshoot and solve CS agent technical issues during a transition to a permanently remote workforce.
Jan 2022 - Sep 2022
Customer Service Team Lead
- Handled time sensitive contacts for high-priority order changes and escalation calls and chats while leading a team of customer service reps to help enhance the customer experience.
- Processed team scorecards to provide constructive criticism and training to improve quality of service.
Mar 2021 - Dec 2021
Customer Service Representative
- Provided swift & accurate answers to 100+ customers daily via email, live chat, and social platform contacts across seven brand channels.
Oct 2015 - Mar 2021
Warehouse Worker
Aug 2015 - Oct 2015
Cashier
May 2015 - Jul 2015
Sales Floor Team Member
Mar 2015 - Jul 2015
Paint Assembly Line Worker
Aug 2014 - Feb 2015
Team & coworkers
Colleagues at JD Service Now
Other employees you can reach at joinhonor.com. View company contacts for 533 employees →
LA
Lori Ann Cruz
Colleague at Jd Service NowSan Francisco, California, United States, United States
View →
BR
Brianna Robinson
Colleague at Jd Service NowDallas, Texas, United States, United States
View →
MH
Mohamed Hamdy
Colleague at Jd Service NowRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
View →
马
马雪静
Colleague at Jd Service NowShenzhen, Guangdong, China, China
View →
LR
Lynette Rivera
Colleague at Jd Service NowPhoenix, Arizona, United States, United States
View →
CM
Clarissa Moore
Colleague at Jd Service NowInkster, Michigan, United States, United States
View →
MK
Mark Kuecker
Colleague at Jd Service NowOmaha, Nebraska, United States, United States
View →
AD
Aaron Dodd
Colleague at Jd Service NowSalinas, California, United States, United States
View →
من
محمد نجفزاده
Colleague at Jd Service NowTehran, Tehran Province, Iran, Iran, Islamic Republic Of
View →
OS
Olivia Splain
Colleague at Jd Service NowMinneapolis, Minnesota, United States, United States
View →
Lori Ann Cruz
Colleague at Jd Service NowSan Francisco, California, United States, United States
View →
BR
Brianna Robinson
Colleague at Jd Service NowDallas, Texas, United States, United States
View →
MH
Mohamed Hamdy
Colleague at Jd Service NowRiyadh, Riyadh, Saudi Arabia, Saudi Arabia
View →
马
马雪静
Colleague at Jd Service NowShenzhen, Guangdong, China, China
View →
LR
Lynette Rivera
Colleague at Jd Service NowPhoenix, Arizona, United States, United States
View →
CM
Clarissa Moore
Colleague at Jd Service NowInkster, Michigan, United States, United States
View →
MK
Mark Kuecker
Colleague at Jd Service NowOmaha, Nebraska, United States, United States
View →
AD
Aaron Dodd
Colleague at Jd Service NowSalinas, California, United States, United States
View →
من
محمد نجفزاده
Colleague at Jd Service NowTehran, Tehran Province, Iran, Iran, Islamic Republic Of
View →
OS
Olivia Splain
Colleague at Jd Service NowMinneapolis, Minnesota, United States, United States
View →
1 education record
Christopher Laughlin education
FAQ
Frequently asked questions about Christopher Laughlin
Quick answers generated from the profile data available on this page.
What company does Christopher Laughlin work for?
Christopher Laughlin works for JD Service Now.
What is Christopher Laughlin's role at JD Service Now?
Christopher Laughlin is listed as Call Center Representative at JD Service Now.
Where is Christopher Laughlin based?
Christopher Laughlin is based in Raleigh, North Carolina, United States while working with JD Service Now.
What companies has Christopher Laughlin worked for?
Christopher Laughlin has worked for Jd Service Now, Honor, Circle Graphics, Food Lion, and Target.
Who are Christopher Laughlin's colleagues at JD Service Now?
Christopher Laughlin's colleagues at JD Service Now include Lori Ann Cruz, Brianna Robinson, Mohamed Hamdy, 马雪静, and Lynette Rivera.
How can I contact Christopher Laughlin?
You can use AeroLeads to view verified contact signals for Christopher Laughlin at JD Service Now, including work email, phone, and LinkedIn data when available.
What schools did Christopher Laughlin attend?
Christopher Laughlin holds High School Diploma from Cadillac Senior High School.
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