Christopher Leach Email & Phone Number

Washington, Dc, Us

Washington, D.C. Metro Area

Responsible for managing enterprise applications, infrastructure applications, and IT governance for a division with 500+ end users in 10+ district offices across the United States.Provide technical leadership, direction and oversight of the infrastructure for data, storage, network, application support, design, development and security support for the Department of Labor, Division of Energy Employees Occupational Illness Compensation (DEEOIC). Run daily SQL scripts and send to government officials for review and approval. Responsible for technology (network, server, helpdesk) management, cybersecurity support, inventory management, and recommendations for overall IT and infrastructure strategies. Develop guidelines, standards and procedures for IT operations within the department. Liaise with Information Technology Manager to analyze current processes and implement business process improvements to ensure business continuity and efficiency for the client.• Review the performance of IT systems to determine productivity levels and upgrade requirements.• Work closely with government leads and Office Administrators to ensure work procedures, support ticket requests, and work priorities are effectively performed and completed in a timely manner.• Build relationships with external IT vendors and help desk service providers.• Run data visualization reports using JIRA and report to management on productivity and status of IT requests.• Manage the technology governance function by designing controls, providing oversight, and managing enterprise technology risk.• Provide capacity and compliance management oversight, including reports and dashboards.• Oversee inventory management processes for 1,000+ technology assets across local and remote offices using Excel spreadsheets.

Washington D.C. Metro Area

Collaborated with agency leadership and software developers to configure and improve the SharePoint based CATS application and White House websites using out-of-the-box functionality.Conducted needs and impact analysis on business requests to research ways to link programs, processes, and systems to achieve optimal efficiency across the agency. Assessed how current business systems would be impacted by future application developments for the CATS system. Analyzed and defined user requirements and translated them into system requirements. Reviewed functional and design specifications to ensure full understanding of requirements to develop, document, and maintain functional test cases to promote quality assurance and quality control of application before delivery. Supported CATS application in production, noted interruptions/bugs, and solved errors to ensure continued use of the application. Created clear, concise, detail-oriented test plans and held/facilitated test plan/case reviews with cross-functional team members. Collected, produced, and edited White House website material to maintain and improve the quality of information provided, including pages and calls-to-action.• Migrated the backend of the CATS system from a manual process to an automated process.• Developed and delivered individual and group training to 250+ end users on new software implementations and upgrades, access issues, and error identification.• Drafted and published user training guides and SOPs on application upgrades which were disseminated agency wide.• Managed daily quality control of content on White House web file systems and performed coding activities to post time sensitive content to White House webpages. • Ensured the integrity and security of data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.

Washington D.C. Metro Area

Provided technical guidance and support for the information systems associated with the Department of Labor’s Employees’ Compensation Operations and Management Portal (ECOMP) and Integrated Federal Employees’ Compensation System (iFECS). Performed analytical and configuration functions in the maintenance and enhancement of existing applications, analyzing and resolving production system programs, and providing consultative services and training throughout the department.Maintained information systems technology and web applications hosted by Amazon Web Services (AWS) and promoted end-user involvement in technical understanding and abilities. Streamlined government system processes and introduced improvements that enhance productivity. Evaluated application system requirements and provide recommendations for compatibility. Monitored system performance to ensure that the web applications were available and functioning during normal business hours. Participated in the analysis of system upgrades, testing software changes and provided ran and ad-hoc reports while executing queries to reports and modifying system data using SQL. Applied diagnostic, corrective and recovery techniques to all facets of the integrated information systems to improve business processes. Executed inventory management and control for department desktop workstations, laptops, scanners, printers and other hardware machines.• Managed user and system failures and identified solutions, testing performance to ensure functionality.• Ensured that IT operations complied with U.S. Department of Labor and federal government operating and security policies and practices.• Enhanced existing systems through analysis, modification and improvement processes, collaborating with cross-functional teams to manage business projects and tasks.• Developed data driven reports through the use of business intelligence tools including SQL and Excel.

Washington D.C. Metro Area

Provided end-to-end technical troubleshooting and diagnostic assistance for computer hardware, software, mobile devices, televisions, and other equipment for 1,000+ users.Remotely installed, configured, operated, and maintained unified communications applications for voice, video, and internet platforms throughout the wide area network. Managed end-user calls and inquiries, providing user training and support in accordance with established processes and documented incidents and remedies through ticketing software. • Delivered one-on-one instruction and training to new employees covering a range of technical and operational areas.• Administered telephone and wireless programs and telecommunications network equipment including modems, routers, switches, and fiber-optic equipment.• Provided effective diagnostic evaluation of end-user customer needs and used timeliness in responding to and resolving each issue or complaint to the customer’s satisfaction.

Washington D.C. Metro Area

During my internship at Howard University, I monitored and reported on utilization of system resources and advised on matters of capacity planning. I provided end-user support and training for word processing, database management, and email functions and conducted internal detail analysis and implementation of new hardware and software. I configured and installed software and hardware systems, desktop operating systems, and assisted with the training for computer systems use for over 500 staff and students. Lastly, I provided technical assistance and problem resolution to users for all applications, establishing and maintaining a positive relationship with a customer service perspective that is professional and respectful.

Washington D.C. Metro Area

As an Information Technology Intern at Paradyme Management, I provided daily operational support assistance for vulnerability and threat analysis and analyzed client technology needs by researching and gathering pertinent information as it relates to data management and IT support. I reviewed company programs and websites to determine functionality and user-friendliness, recommending improvements to promote efficiency and business development and coordinated the development and implementation of IT plans and methodology to integrate IT processes and solutions.