Provided high level support with assisting callers with various computer issues including password resets, installing applications, downgrading and upgrading software, new computer setup, profile builds, etc.Assisted with desk side support for corporate users with varies computer issues including software installs, computer builds, printer installs, replacing computer components, set up phone extensionsSetup new users for both clinic and corporate users using Active Directory and Active Directory Manager.

• Assisted with helping callers troubleshoot computer issues such as password resets, connectivity issues, installing and reinstalling applications, Bitlocker recovery, etc.• Provided high level of customer support in order to minimize downtime• Used Trouble Ticket System to track calls• Escalated calls based on problem complexity• Trouble shot and supported MS Outlook, VPN’s, MS Office, Windows 7 & Vista and over 20 Enterprise applications• Remotely accessed internal client systems • Assisted callers in unlocking and enabling the RSA account• Assisted callers with importing RSA soft tokens and assigning RSA hard tokens for VPN use• Provided support for users migrating from Windows Vista to Windows 7• Assisted users with restoring backup data to their devices• Helped users resolve printer issues• Assisted with helping callers with activating Blackberry devices, iOS devices and iPhones.

• Responsible for ensuring aircrafts have proper stock of a variety of materials• Collaborate with team members to execute tasks and deliver product in timely manner

• Performed preventive maintenance on military vehicles• Managed the tool inventory and kept safety procedures in place

• Stocked shelves and assisted front-end with customer service needs • Ensure customer expectations are met and exceeded on a daily basis

• Worked at airport and handled security • Provide a high level of customer service• Resolve customer complaints

• Maintained and operated propulsion systems • Worked with crew members and participated in a variety of team activities • Ensure safety standards were met and exceeded on a daily basis