– Responsible for high level support of technical and clinical applications and various IT systems including HL7, NMI and vendor interfaces.– Work to implement, maintain and support multiple 3rd party applications through the Division including application patching, system upgrades, and new hardware deployment with a focus on patient monitoring.– Consult with hospital leadership, stakeholders, directors and other staff to provide integration and vendor supplied medical devices and software that will increase productivity, diagnostic acuity as well as increased patient care and positive outcomes for hospitals and free standing EDs across the division.– Responsible for training and on-boarding new staff to the team, developing clear documentation for supported applications including standardization, installation, deployment, data flow and interface support.

– Provide leadership, driving and implementing Information Security (IS) activities and measures in company facilities supported by the division.– Develop education, awareness and training for all hospital staff.– Work with Directors to establish InfoSec and HIPAA compliance for their departments and ensure audit readiness, create and enforce policies and procedures related to information security and data handling.– Chairman of the Facility Security Committee for CJW, JW and JRMC hospitals.

– Responsible for the training and on boarding of all new Technical Analysts.– Provide advanced troubleshooting for high priority and critical issues throughout the hospital, guided and trained new techs, assisted in interviews for open positions.– Developed training and application support documentation including Hardware device training and troubleshooting for the Service Desk to streamline remote support and ticket closure times for simple hardware issues.– Managed local IT security including AD users, computers and groups while increasing CJW's SAPortal metrics by over 25%. (Patching, AV, encryption, etc.)– Worked to establish guidelines and forms for vendor hardware and software being installed at our facilities through BAAs and ISAs.– Part of a small team tasked with developing procedures and preparing the entire facility for possible government audits from OCR. Directly assisted and guided departmental directors through the audit compliance and procedures in order to ensure the process ran efficiently and on schedule.

– Maintained and documented several software installation guides and troubleshooting information on our internal IT&S Wiki.– Provided end user support, prioritized tickets and resolved service issues timely while maintaining friendly customer service and attention and exceeding expected SLA Performance goals.– Completed various projects throughout the hospital ranging from disaster carts with custom wire management to PC network connected messaging boards.

Use ConnectWise ticket system to track and create tickets, managed time and priority for jobs.Perform on-site and remote support to troubleshoot basic to advanced issues with wireless networks, Windows Server 2003, printers, desktops and WISE thin-client laptop and desktops.Virus removal and data restoration, hardware repairs, inventory/asset management and server expansion.Function as the face of the company for our many clients while maintaining high levels of customer service and attention to detail.Performed server and software consulting work for a network of small doctor's offices at St. Mary's hospital to enable them to work more efficiently as they expanded their office and allow for future growth.