Christopher Long Email & Phone Number

East Berlin, Pa, Us

United States

Mechanicsburg, Pennsylvania, United States

Lead weekly meetings involving key internal and external stakeholdersUnderstand plan benefit design at a high level to help determine the clients’ wants and needsBuild rapport with the client to foster a positive ongoing relationshipSet and communicate deadlines and drive all necessary parties to complete necessary work according to those due datesDetermine required custom work and pull internal resources to ensure completionAlign with the Sales team and Client Services to ensure a smooth handoff of the client on both sides of the implementation processFacilitate the creation of standard or custom member materialsMaintain awareness of potential member disruption and identify ways to minimize impactIdentify potential pitfalls and roadblocks and utilize all resources to navigate successfully around any issuesCommunicate any potential member issues with the Client after the implementation to drive confidence that members are being given the utmost care

Mechanicsburg, Pa

Oversee projects that require multiple steps and departments to ensure timely completionDeliver weekly, monthly and quarterly reports from canned layouts or from pulling data from the system to populate custom layoutsReview client invoices bi-monthly to ensure accuracy Manage daily task requests by Account Executives by either completing them or passing them on to the correct department and tracking them through completionMaintain monthly data that is critical to the team and their interactions with clientsProvide support for quarterly client meetings, quotes for renewing contracts and items pertaining to client plan setupReview client contracts in response to internal/external requestsWhen necessary, work directly with clients, brokers, consultants or third party administratorsManage SharePoint site for the team to ensure all data is current and relevantProvide data analysis insight to Account Executives Partner with internal departments to further enhance systems or processes

Westminster, Md

Hanover, Pa

Create territories for our company and Independent Operators to ensure optimum salesDevelop documentation to identify the territories both visually and writtenWork with the outside sales team to identify areas for new territories to ensure healthy organic growthProtect the integrity of the company during the buying and selling of territories

Hanover, Pa

Created and implement training programs for end users across the country to operate software on a mobile handheld deviceProvided software and hardware support via phone and emailManaged the call center and associates for overall support and quality service to our end usersMentored all members of the support team to ensure proper cross training so all callers receive the same high level of service and expertiseAct as lead point person for all hardware and software questions, support and technical issuesOversee multiple projects with local and remote project teams to ensure timelines and deadlines are metLead comprehensive testing of all software released to meet internal and external standards and the schedule of release to the final usersOversaw tracking all hardware for 3000+ usersWorked closely with other internal and external groups to insure larger projects went smoothlyIntegration of recently acquired companiesConducted quarterly and annual surveys to evaluate team performance

Hanover, Pa

Managed the Factory Store to achieve budgeted Sales and Profit goalsEffectively merchandised and promoted the Factory store as a retail sales entityPrepared recommendations to Marketing Manager on comprehensive merchandising, advertising and promotion plansManaged store’s product inventory to ensure proper product rotation and appropriate space to sales ratios Performed quarterly physical inventory and analysis of inventory shrink

Shrewsbury, Pa

Oversaw several departments to ensure sales met expected goals through company run promotions, effective floor displays, and department readiness as outlined by the companyLead all front end transactions, training and accountability associated with employees and large volume salesMotivated large groups of individuals to accomplish large-scale projects (i.e. Store setup, unloading freight, seasonal department changes, etc.)Interviewed potential job candidates, trained new employees, and promoted several individuals within the company

Bs, Management Of Technology

Associate'S Degree, Architecture