Christopher M. Email & Phone Number

Pearland, Tx, Us

Houston, Texas, United States

I am part of a team of three for a Managed Service Provider focused on OT (Operational Technology) and IT (Information Technology) environments. We helped manage customers' server environments across the USA. We were responsible for three Data Centers and fifty-plus plant locations. Each data center had multiple virtual infrastructures, and each plant had its virtual infrastructure, leading to hundreds of servers being managed. We held a 99.9% SLA with our customers for update time and never had an SLA that we did not meet or exceed. Spoke with customers regularly to update them on tickets and issues they may have been dealing with.Helped with a project to move servers from Hyper V to VMware ESXi on Cisco HyperFlex (Hyperconverged) hardware. This included moving file servers with large amounts of data with as little downtime as possible. Most switchovers for the file servers were completed in less than an hour.Put into place and managed an OS update program that had not been in place for the plant servers. This included caching servers up on years of updates that had been missed and then keeping them updated monthly. The servers were split into three separate weeks so as not to have to patch all locations simultaneously. I also documented the process and trained junior techs; they took ownership of running it with no issues.Helped set up backups from the remote locations to the data centers for off-site storage. This included testing the process and confirming that backups were completed when needed. Set up and managed an Azure VM environment that hosted monitoring software for our customers. This included designing and setting up a server backup and patching program. I documented the patching program and trained junior techs to take over processing the patches on the servers.

Houston, Texas Area

Solely responsible for an entire infrastructure, including networking, computing, and storage. This infrastructure was for a specialized private cloud hosting external customer fleet management software. I held 99.9% uptime for our customers. In my four years running the infrastructure, I never had an SLA I did not meet or exceed. I had contact with the customers on our hosting platform daily and prided myself on the top level of customer service I provided them. As a single employee, I set up a brand-new data center environment from an empty rack to a fully functioning systemDesigned and executed a plan to move clients from an old data center to a new one with limited downtime. This involved moving VM servers from old to new hardware in the new location. The most extended outage window was 6 hours, but work was typically done in a 4-hour window. It was a staged move in that not all servers were moved simultaneously. Groups were moved at a time over multiple weekends.Setup and managed Palo Alto Network devices, Cisco ISR routers, Brocade network, and fiber channel switches, Dell PowerEdge Servers with VMware ESXi 6.0 later upgraded to 6.7, VMware ESXi and VCenter deployments, Hitachi VSP G400, and Synology RackStation for long term storageSetup and manage a Kubernetes environment on top of VMware using Rancher Lab's open-source application Rancher

I managed a team of two other employees. I was responsible for all necessary technology items for the district to operate. I built a budget for the department and stayed within that budget for the fiscal year. I managed many different projects while ensuring all daily needs were being met.Moved the old VMware ESXi 4.0 environment that was on local server storage to a new VMware ESXi 5.5 connected to a Unified EMC VNX 5200Used Veeam ZIP with a PowerShell script to automate weekly backups of the VMs for easy restore pointsI set up PRTG to monitor and manage the server and network environment, a process improvement as nothing was in place to monitor the environment when I started.Designed, purchased, and implemented a Disaster Recovery warm site Managed and coordinated a computer hardware refresh for all employeesActively work with vendors for quotes and purchases of new software, hardware, and software renewalsUsed VEEAM ZIP with a PowerShell script to automate weekly backups of the VMs for easy restore pointsSetup PRTG for monitoring and managing the server and network environment, this was a process improvement as there was nothing in place to monitor the environment when I started.Designed, purchased, and implemented a Disaster Recovery warm siteManaged and coordinated a computer hardware refresh for all employeesActively work with vendors for quotes and purchases of new software, hardware, and software renewalsBuilt a budget for the department and kept within that budget for the fiscal year

Houston, Texas Area

I was part of a team labeled as desktop support but with responsibilities that went far beyond that. We managed the network by bouncing VPN tunnels from multiple locations. We also had server management responsibilities, in which we deployed servers and helped support a Citrix environment. The proprietary in-house pharmacy machines required 24/7 monitoring, and our team was the first level of support for any software, computer hardware, or network issues that occurred with the machines.Daily contact with employees, managers, and executives to help with any issues they need help with. Usually, this support is required on a non-technical level. I do an excellent job of working with these customers and adding confidence in them regarding something they may not be comfortable with. Most support was done remotely, but I also did desk-side support for local offices.Used a ticket system to record issues, time to work on the problems, and document resolutionsI was part of an on-call rotation. Then, I became the first point of escalation for the team of Desktop Technicians 24/7.Deployed Virtual and Physical 2008 R2 ServersSystems Administration, configuration, and maintenance of the VMware ESXi environmentsSupport Citrix XenApp EnvironmentsHelped design, set up, test, document, and train on a process for upgrading computer units in the field from XP to Windows 7. These computers are in the in-house pharmacies at the customer locations and contain HIPPA data. This data had to be securely removed before the upgrade and then put back in place after the upgrade.Managed and worked on a project to move all company computers from XP to Windows 7Implemented Dell KACE Appliances for Windows updates, system imaging, and software installs.Installed, set up, tested, and implemented ScreenConnect remote access software

Webster, Tx

Onsite trips to help setup correct access rights and hardware for the software to work correctly Provided interoffice support to other departments when they had questions with hardware and/or softwareHelping clients troubleshoot networking issues that cause slow software responseKey member of a project team to bring new clients onto the softwareResponsible for helping the client get fully setup on the software with in the project time lineActively working on single tasks for many different projects at the same timeKeeping the project team up to date on all completed taskSetting up and managing WinPE boot image to use with PXE for all computers we managedUsing Symantec Ghost Multicast to image computers and set them up before shippingAccountable for shipping inventory management, stock levels, and reorderingRunning and auditing reports from shipping software using basic SQL commandsMaking sure all assigned tasks are completed within the project time line Responsible for providing personal telephone, email, and onsite support to a large base of clients Working with account managers to keep them updated on the accounts I worked with and any current issues they hadDocumenting, updating and closing all support issues in trouble ticket-tracking system in accordance with department procedures

La Marque, Tx