Christopher Mcgann

Christopher Mcgann Email and Phone Number

Experienced Professional with 41+ years across diverse industries: Retail, Healthcare, Government Services, and Entertainment. Skilled in Leadership, Customer Service, Claims, Production, and Creative Project Management. @ Employment Development Department
sacramento, california, united states
Christopher Mcgann's Location
Los Angeles, California, United States, United States
About Christopher Mcgann

With over 41 years of diverse professional experience, I’ve had the opportunity to work across a broad spectrum of industries, each contributing to my versatile skill set and understanding of hard work, adaptability, and dedication. My journey began with entry-level roles and has evolved into more specialized positions in both service and creative sectors.I started my career collecting shopping carts, delivering newspapers, and working in fast food, where I developed strong time management, customer service, and problem-solving skills in fast-paced environments. These formative roles helped shape my strong work ethic and ability to thrive in high-pressure situations.As a Dietary Aide in a nursing home, I gained experience in healthcare and nutrition, while my work in the grocery, industrial laundry, and retail management industries helped me build leadership, teamwork, and customer service skills. Over the years, I progressed to roles like Assistant Manager and Supervisor, where I oversaw teams, improved operations, and ensured customer satisfaction.In my role as a Claims Examiner for a health insurance company, I sharpened my attention to detail, analytical thinking, and problem-solving abilities. Transitioning to customer-facing roles such as a server, convenience store and mail clerk, I further refined my communication and interpersonal skills while handling various operational tasks.I also worked with the Department of Motor Vehicles and the Employment Development Department, assisting the public and ensuring compliance with government policies, which strengthened my administrative and customer service expertise.More recently, I transitioned to the entertainment industry, taking on roles like Production Assistant, Boom Operator, Sound Mixer, and ultimately Producer. These positions allowed me to apply problem-solving and leadership skills in creative environments, focusing on technical production while fostering teamwork in the entertainment sector.Throughout my career, I’ve built a comprehensive understanding of multiple industries, allowing me to adapt and succeed in each role. From customer-facing positions to technical and managerial responsibilities, my commitment to learning, growth, and delivering exceptional results has been a constant.I look forward to bringing my diverse experiences, leadership skills, and dedication to excellence to future opportunities, especially in the entertainment industry, where I am focused on creating high-quality content and impactful projects.

Christopher Mcgann's Current Company Details
Employment Development Department

Employment Development Department

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Experienced Professional with 41+ years across diverse industries: Retail, Healthcare, Government Services, and Entertainment. Skilled in Leadership, Customer Service, Claims, Production, and Creative Project Management.
sacramento, california, united states
Employees:
2471
Christopher Mcgann Work Experience Details
  • Employment Development Department
    Employment Program Representative
    Employment Development Department Jul 2021 - Present
    Culver City, California, United States
    Knowledge:• Strong understanding of workforce development principles, policies, and employment laws• Familiarity with job training programs, apprenticeship models, and skill development initiatives• Awareness of labor market trends, employer workforce needs, and local/state/federal regulations• Knowledge of social services, unemployment benefits, and vocational rehabilitation programs• Proficient in using workforce development tools (e.g., ETO, CalJobs) and job placement… Show more Knowledge:• Strong understanding of workforce development principles, policies, and employment laws• Familiarity with job training programs, apprenticeship models, and skill development initiatives• Awareness of labor market trends, employer workforce needs, and local/state/federal regulations• Knowledge of social services, unemployment benefits, and vocational rehabilitation programs• Proficient in using workforce development tools (e.g., ETO, CalJobs) and job placement strategiesSkills:• Effective communication and interpersonal skills for building relationships with clients and employers• Experience in job readiness assessments, career counseling, resume building, and interview coaching• Proficient in Microsoft Office Suite and workforce development software• Expertise in designing and facilitating workshops, job fairs, and training programs• Strong project management abilities, with experience in coordinating recruitment events and training initiatives• Skilled in working with diverse populations, including individuals with barriers to employmentAbilities:• Ability to assess client needs and develop personalized employment plans• Skilled in building partnerships with businesses, educational institutions, and community organizations• Proven ability to secure job placements and internships by negotiating with employers• Strong problem-solving skills to address challenges in job placement and retention• Ability to manage multiple priorities and meet performance goals• Experience in providing ongoing case management and follow-up support for client success Show less
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  • Employment Development Department
    Employment Program Manager I
    Employment Development Department Jul 2020 - Jul 2021
    Inglewood, California, United States
    Knowledge:• Extensive understanding of unemployment insurance laws, policies, and procedures at state and federal levels.• Knowledge of management principles, including strategic planning, performance evaluation, and resource allocation.• Familiarity with labor market trends, workforce development strategies, and employer engagement practices.• Expertise in data analysis, reporting, and decision-making tools for program evaluation and improvement.• Awareness of risk… Show more Knowledge:• Extensive understanding of unemployment insurance laws, policies, and procedures at state and federal levels.• Knowledge of management principles, including strategic planning, performance evaluation, and resource allocation.• Familiarity with labor market trends, workforce development strategies, and employer engagement practices.• Expertise in data analysis, reporting, and decision-making tools for program evaluation and improvement.• Awareness of risk management, compliance, and fraud prevention strategies related to unemployment insurance.Skills:• Strong leadership and team-building skills to inspire and guide diverse teams effectively.• Proficiency in program planning, implementation, and evaluation to meet performance goals.• Exceptional communication skills for preparing reports, delivering presentations, and interacting with stakeholders.• Advanced problem-solving and decision-making skills to address complex operational and policy challenges.• Skilled in budget management and financial oversight to ensure resource optimization.Abilities:• Ability to interpret and apply complex regulations and policies while ensuring compliance.• Capability to develop and implement strategic initiatives to improve program outcomes.• Aptitude for building and maintaining collaborative relationships with staff, stakeholders, and community partners.• Ability to analyze operational data, identify trends, and make data-driven decisions for program enhancement.• Capacity to manage multiple priorities and projects effectively in a dynamic and fast-paced environment.• Ability to foster a culture of innovation, continuous improvement, and accountability within the team. Show less
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  • Employment Development Department
    Employment Program Representative
    Employment Development Department Sep 2016 - Jul 2020
    Los Angeles, California, United States
    Knowledge:• Strong understanding of workforce development principles, policies, and employment laws• Familiarity with job training programs, apprenticeship models, and skill development initiatives• Awareness of labor market trends, employer workforce needs, and local/state/federal regulations• Knowledge of social services, unemployment benefits, and vocational rehabilitation programs• Proficient in using workforce development tools (e.g., ETO, CalJobs) and job placement… Show more Knowledge:• Strong understanding of workforce development principles, policies, and employment laws• Familiarity with job training programs, apprenticeship models, and skill development initiatives• Awareness of labor market trends, employer workforce needs, and local/state/federal regulations• Knowledge of social services, unemployment benefits, and vocational rehabilitation programs• Proficient in using workforce development tools (e.g., ETO, CalJobs) and job placement strategiesSkills:• Effective communication and interpersonal skills for building relationships with clients and employers• Experience in job readiness assessments, career counseling, resume building, and interview coaching• Proficient in Microsoft Office Suite and workforce development software• Expertise in designing and facilitating workshops, job fairs, and training programs• Strong project management abilities, with experience in coordinating recruitment events and training initiatives• Skilled in working with diverse populations, including individuals with barriers to employmentAbilities:• Ability to assess client needs and develop personalized employment plans• Skilled in building partnerships with businesses, educational institutions, and community organizations• Proven ability to secure job placements and internships by negotiating with employers• Strong problem-solving skills to address challenges in job placement and retention• Ability to manage multiple priorities and meet performance goals• Experience in providing ongoing case management and follow-up support for client success Show less
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  • Employment Development Department
    Employment Program Representative
    Employment Development Department Dec 2007 - Sep 2016
    Redlands, California, United States
    Knowledge:• Comprehensive understanding of unemployment insurance laws, policies, and regulations.• Familiarity with labor market trends, job placement techniques, and workforce development programs.• Knowledge of state and federal employment services and resources.• Proficiency in data collection, analysis, and reporting methods related to unemployment claims.• Awareness of privacy laws and confidentiality requirements in handling sensitive claimant… Show more Knowledge:• Comprehensive understanding of unemployment insurance laws, policies, and regulations.• Familiarity with labor market trends, job placement techniques, and workforce development programs.• Knowledge of state and federal employment services and resources.• Proficiency in data collection, analysis, and reporting methods related to unemployment claims.• Awareness of privacy laws and confidentiality requirements in handling sensitive claimant information.Skills:• Strong written and verbal communication skills for interacting with claimants, employers, and stakeholders.• Excellent customer service and interpersonal skills to manage diverse populations empathetically.• Proficiency in using case management systems, databases, and other relevant software applications.• Skilled in conflict resolution and problem-solving to address disputes or discrepancies in claims.• Time management and organizational skills to handle high workloads efficiently.Abilities:• Ability to interpret and apply complex regulations, policies, and procedures accurately.• Capability to assess claimant eligibility and provide clear guidance on claim processes.• Ability to investigate and resolve claim-related issues, including potential fraud cases.• Aptitude for working in a fast-paced environment with high attention to detail.• Capacity to work independently as well as collaboratively in a team setting.• Strong analytical skills to evaluate eligibility criteria and identify solutions to challenges. Show less
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  • California Department Of Motor Vehicles
    Senior Motor Vehicle Technician
    California Department Of Motor Vehicles Sep 2005 - Dec 2007
    Thousand Oaks, California, United States
    Knowledge:• Comprehensive knowledge of motor vehicle laws, regulations, and policies at state and federal levels.• Understanding of DMV processes, including registration, titling, licensing, and record maintenance.• Familiarity with various vehicle types and classifications, including commercial and specialty vehicles.• Knowledge of document authentication and fraud detection techniques.• Awareness of customer service principles and conflict resolution… Show more Knowledge:• Comprehensive knowledge of motor vehicle laws, regulations, and policies at state and federal levels.• Understanding of DMV processes, including registration, titling, licensing, and record maintenance.• Familiarity with various vehicle types and classifications, including commercial and specialty vehicles.• Knowledge of document authentication and fraud detection techniques.• Awareness of customer service principles and conflict resolution strategies.Skills:• Advanced technical proficiency with DMV systems, databases, and related software applications.• Strong organizational and multitasking skills to manage high volumes of transactions and inquiries.• Excellent verbal and written communication skills for interacting with the public and preparing reports.• Skilled in analyzing complex issues, such as resolving discrepancies in vehicle records.• Ability to train and mentor junior staff, fostering their professional development.Abilities:• Ability to interpret and apply complex motor vehicle laws and regulations accurately.• Capability to handle sensitive information with confidentiality and professionalism.• Aptitude for identifying and addressing fraudulent documents or activities effectively.• Ability to work independently and collaboratively in a high-pressure environment.• Capacity to provide exceptional customer service, even in challenging situations.• Strong attention to detail to ensure the accuracy of records and compliance with procedures. Show less
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  • California Department Of Motor Vehicles
    Motor Vehicle Field Representative
    California Department Of Motor Vehicles Oct 2000 - Sep 2005
    Winnetka, Ca
    Knowledge:• Thorough understanding of motor vehicle laws, regulations, and policies at the state level.• Familiarity with DMV procedures for vehicle registration, driver licensing, titling, and record updates.• Basic knowledge of fraud detection techniques for identifying invalid or counterfeit documents.• Awareness of confidentiality requirements when handling sensitive customer information.• Understanding of customer service principles and practices in a public-facing… Show more Knowledge:• Thorough understanding of motor vehicle laws, regulations, and policies at the state level.• Familiarity with DMV procedures for vehicle registration, driver licensing, titling, and record updates.• Basic knowledge of fraud detection techniques for identifying invalid or counterfeit documents.• Awareness of confidentiality requirements when handling sensitive customer information.• Understanding of customer service principles and practices in a public-facing environment.Skills:• Strong interpersonal and communication skills to effectively interact with customers and coworkers.• Proficiency in using DMV systems, databases, and office equipment to process transactions accurately.• Excellent organizational and time management skills to handle high volumes of work efficiently.• Problem-solving skills to address and resolve customer concerns or discrepancies in documentation.• Attention to detail to ensure accuracy in data entry, record management, and compliance with procedures.Abilities:• Ability to interpret and apply motor vehicle laws and regulations in a variety of situations.• Capability to work effectively in a fast-paced environment with minimal supervision.• Ability to maintain professionalism and provide excellent customer service, even under stressful conditions.• Aptitude for identifying potential fraud and escalating concerns to appropriate authorities.• Capacity to adapt to new technologies, procedures, and changes in regulations quickly.• Ability to collaborate with team members and contribute to a positive work environment. Show less
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  • Toys
    Retail Supervisor
    Toys"R"Us Mar 1999 - Dec 2007
    Porter Ranch, Ca
    Knowledge:• Understanding of retail operations, including sales, inventory management, and merchandising.• Knowledge of customer service principles, including handling complaints and resolving issues.• Familiarity with store policies, safety procedures, and loss prevention strategies.• Awareness of current trends in toys, games, and children’s products to assist with merchandising and promotions.• Basic knowledge of retail financial management, such as sales reporting and… Show more Knowledge:• Understanding of retail operations, including sales, inventory management, and merchandising.• Knowledge of customer service principles, including handling complaints and resolving issues.• Familiarity with store policies, safety procedures, and loss prevention strategies.• Awareness of current trends in toys, games, and children’s products to assist with merchandising and promotions.• Basic knowledge of retail financial management, such as sales reporting and budgeting.Skills:• Strong leadership and team-building skills to motivate and guide staff effectively.• Excellent verbal and written communication skills for interacting with customers, employees, and vendors.• Proficiency in using point-of-sale (POS) systems, inventory management software, and other retail technologies.• Organizational skills to ensure smooth daily operations and adherence to store schedules.• Problem-solving skills to address challenges such as staffing, customer concerns, or inventory discrepancies.Abilities:• Ability to train, mentor, and evaluate employees to maintain high performance and morale.• Capability to manage multiple tasks and priorities in a fast-paced retail environment.• Ability to create appealing visual displays and optimize product placement for increased sales.• Aptitude for analyzing sales data to identify trends and make data-driven decisions.• Capacity to handle stressful situations calmly and professionally, ensuring a positive store atmosphere.• Ability to maintain a customer-focused approach while balancing operational responsibilities. Show less
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  • Blockbuster
    Assistant Manager
    Blockbuster Jul 1998 - Mar 1999
    Canoga Park, Ca
    Knowledge:• Understanding of retail management principles, including sales, inventory control, and customer service.• Familiarity with video store operations, including rental processes, late return policies, and product upkeep.• Knowledge of popular movies, genres, and video trends to assist customers and guide inventory decisions.• Awareness of store policies, safety procedures, and loss prevention techniques.• Basic knowledge of cash handling, financial reporting, and… Show more Knowledge:• Understanding of retail management principles, including sales, inventory control, and customer service.• Familiarity with video store operations, including rental processes, late return policies, and product upkeep.• Knowledge of popular movies, genres, and video trends to assist customers and guide inventory decisions.• Awareness of store policies, safety procedures, and loss prevention techniques.• Basic knowledge of cash handling, financial reporting, and store profitability metrics.Skills:• Strong interpersonal and communication skills to effectively interact with customers, staff, and vendors.• Leadership skills to motivate and supervise employees, ensuring excellent performance.• Proficiency in using point-of-sale (POS) systems, inventory management tools, and scheduling software.• Problem-solving skills to address customer complaints, resolve conflicts, and troubleshoot operational issues.• Organizational skills to maintain store cleanliness, product arrangement, and efficient daily operations.Abilities:• Ability to train, mentor, and evaluate employees to ensure high standards of service and teamwork.• Capability to manage multiple tasks and adapt to changing priorities in a dynamic retail environment.• Ability to analyze sales data and rental trends to make informed decisions about inventory and promotions.• Aptitude for creating a welcoming store atmosphere that enhances customer satisfaction and loyalty.• Capacity to remain calm under pressure and handle challenging situations with professionalism.• Ability to balance customer service with operational responsibilities to meet store goals effectively. Show less
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  • Lamps Plus
    Fulfillment Clerk
    Lamps Plus Jul 1997 - Jul 1998
    Chatsworth, Ca
    Knowledge:• Familiarity with inventory management processes, including order picking, packing, and shipping.• Understanding of warehouse safety protocols and procedures.• Basic knowledge of lighting products, including types, specifications, and applications.• Awareness of shipping methods, carriers, and labeling requirements.• Proficiency in using inventory management systems and warehouse equipment (e.g., forklifts, pallet jacks).Skills:• Attention to detail to… Show more Knowledge:• Familiarity with inventory management processes, including order picking, packing, and shipping.• Understanding of warehouse safety protocols and procedures.• Basic knowledge of lighting products, including types, specifications, and applications.• Awareness of shipping methods, carriers, and labeling requirements.• Proficiency in using inventory management systems and warehouse equipment (e.g., forklifts, pallet jacks).Skills:• Attention to detail to ensure accurate order fulfillment and inventory tracking.• Organizational skills to manage multiple orders and maintain a clean, efficient workspace.• Strong time management skills to meet tight deadlines and prioritize tasks effectively.• Communication skills to coordinate with team members and resolve order-related issues.• Basic computer skills for processing orders and updating inventory records.Abilities:• Ability to lift and move heavy items in compliance with safety standards.• Capability to operate warehouse tools and equipment safely and efficiently.• Aptitude for identifying discrepancies in inventory or orders and resolving them promptly.• Ability to work effectively as part of a team in a fast-paced environment.• Capacity to adapt to changing priorities or unexpected challenges during order processing. Show less
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  • Railroad Pass Hotel, Casino & Travel Center
    Server
    Railroad Pass Hotel, Casino & Travel Center Nov 1996 - Jul 1997
    Las Vegas, Nevada, United States
    Knowledge:• Familiarity with fine dining etiquette, menu presentation, and service standards.• Knowledge of steak and seafood preparation methods, cuts, and accompaniments to provide informed recommendations.• Awareness of food safety, sanitation regulations, and allergy protocols.• Basic knowledge of wine, beer, and cocktail pairings to enhance guest dining experiences.• Understanding of casino-specific policies, such as handling comps and customer loyalty… Show more Knowledge:• Familiarity with fine dining etiquette, menu presentation, and service standards.• Knowledge of steak and seafood preparation methods, cuts, and accompaniments to provide informed recommendations.• Awareness of food safety, sanitation regulations, and allergy protocols.• Basic knowledge of wine, beer, and cocktail pairings to enhance guest dining experiences.• Understanding of casino-specific policies, such as handling comps and customer loyalty programs.Skills:• Exceptional interpersonal and communication skills to provide excellent customer service.• Ability to multitask effectively while managing multiple tables in a high-pressure environment.• Proficiency in operating point-of-sale (POS) systems for accurate order entry and payment processing.• Strong problem-solving skills to address guest concerns and ensure satisfaction.• Attention to detail in order accuracy, timing, and presentation.Abilities:• Ability to maintain professionalism and a welcoming demeanor in a fast-paced, high-energy environment.• Capability to memorize and recall menu items, daily specials, and specific guest preferences.• Physical stamina to stand, walk, and carry trays or dishes for extended periods.• Ability to handle high-pressure situations, such as busy service periods or difficult customers, calmly and efficiently.• Aptitude for upselling and suggesting menu enhancements to maximize revenue.• Capacity to work collaboratively with kitchen staff, bartenders, and other team members for seamless service. Show less
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  • Desert Shores Texaco
    Convenience Store Clerk
    Desert Shores Texaco Nov 1995 - Nov 1996
    Las Vegas, Nevada, United States
    Knowledge:• Familiarity with point-of-sale (POS) systems, cash handling, and credit/debit card transactions.• Basic knowledge of store policies, product locations, and services offered (e.g., fuel pumps, lottery tickets).• Awareness of safety protocols, including handling flammable materials and emergency response procedures.• Understanding of loss prevention techniques and proper inventory management.• Knowledge of basic food handling and sanitation practices for packaged… Show more Knowledge:• Familiarity with point-of-sale (POS) systems, cash handling, and credit/debit card transactions.• Basic knowledge of store policies, product locations, and services offered (e.g., fuel pumps, lottery tickets).• Awareness of safety protocols, including handling flammable materials and emergency response procedures.• Understanding of loss prevention techniques and proper inventory management.• Knowledge of basic food handling and sanitation practices for packaged or prepared foods.Skills:• Strong customer service skills to assist and engage with a diverse range of customers effectively.• Communication skills for handling inquiries, resolving issues, and providing clear instructions.• Time management and multitasking skills to handle simultaneous duties, such as stocking and assisting customers.• Attention to detail to ensure accurate transactions, inventory counts, and compliance with store policies.• Basic problem-solving skills to address equipment malfunctions or customer complaints.Abilities:• Ability to work independently with minimal supervision and stay productive during downtime.• Capability to handle high-pressure situations, such as long lines or demanding customers, calmly and efficiently.• Physical ability to stand for long periods and perform tasks such as lifting and stocking shelves.• Ability to maintain cleanliness and organization of the store, ensuring a welcoming environment.• Aptitude for learning and following company policies, including age-restricted product sales (e.g., tobacco, alcohol).• Capacity to handle sensitive situations, such as assisting with pump errors or addressing customer disputes professionally. Show less
  • Postnet
    Counter Staff
    Postnet Nov 1994 - Nov 1995
    Las Vegas, Nevada, United States
    Knowledge:• Familiarity with postal services, including USPS, UPS, and FedEx, and the various shipping options (e.g., priority, ground, international).• Understanding of packaging materials and methods to ensure safe and secure shipping.• Basic knowledge of postal regulations, customs forms, and shipping restrictions.• Awareness of pricing structures for different shipping carriers and how to calculate shipping costs.• Knowledge of grocery store operations and how to manage… Show more Knowledge:• Familiarity with postal services, including USPS, UPS, and FedEx, and the various shipping options (e.g., priority, ground, international).• Understanding of packaging materials and methods to ensure safe and secure shipping.• Basic knowledge of postal regulations, customs forms, and shipping restrictions.• Awareness of pricing structures for different shipping carriers and how to calculate shipping costs.• Knowledge of grocery store operations and how to manage the counter in a retail setting.Skills:• Strong customer service skills to assist with inquiries, provide shipping options, and resolve issues.• Proficiency in using postal and shipping software to process orders and print labels.• Good organizational skills to manage multiple shipments and keep the counter area tidy.• Basic math skills to accurately calculate shipping costs, weights, and measurements.• Excellent communication skills for interacting with customers, vendors, and team members.Abilities:• Ability to work efficiently under pressure, especially during busy shopping or holiday seasons.• Capability to handle and package items securely, including fragile or oversized products.• Ability to prioritize tasks and manage time effectively, especially when juggling multiple shipping requests.• Capacity to remain calm and professional when handling customer complaints or shipping delays.• Physical ability to lift packages and handle various types of items safely.• Ability to stay current on new shipping options, services, and pricing changes to advise customers appropriately. Show less
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  • Blue Cross Of California (D/B/A Anthem Blue Cross)
    Claims Examiner
    Blue Cross Of California (D/B/A Anthem Blue Cross) Mar 1994 - Nov 1994
    Newbury Park, Ca
    Knowledge:• In-depth understanding of health insurance policies, coverage types, and benefit structures.• Familiarity with medical terminology, billing codes (CPT, ICD-10), and healthcare procedures.• Knowledge of health insurance laws and regulations, including HIPAA, ACA, and state-specific mandates.• Awareness of claims processing procedures, including verification, adjudication, and appeals.• Understanding of fraud detection techniques and compliance standards in health… Show more Knowledge:• In-depth understanding of health insurance policies, coverage types, and benefit structures.• Familiarity with medical terminology, billing codes (CPT, ICD-10), and healthcare procedures.• Knowledge of health insurance laws and regulations, including HIPAA, ACA, and state-specific mandates.• Awareness of claims processing procedures, including verification, adjudication, and appeals.• Understanding of fraud detection techniques and compliance standards in health insurance.Skills:• Strong analytical skills to assess claims, identify discrepancies, and ensure accuracy in payments.• Proficiency in claims management software and databases used in the insurance industry.• Attention to detail in reviewing complex medical claims and documentation.• Excellent communication skills for interacting with healthcare providers, policyholders, and other stakeholders.• Problem-solving skills to resolve claim disputes, appeals, or issues efficiently.Abilities:• Ability to interpret and apply health insurance policies and regulations in a variety of claims scenarios.• Capability to manage high volumes of claims while maintaining accuracy and meeting deadlines.• Ability to identify and address billing errors, overpayments, or fraudulent claims.• Aptitude for explaining complex insurance terms and coverage to customers in an understandable way.• Ability to work independently and collaboratively within a team in a fast-paced, deadline-driven environment.• Capacity to maintain confidentiality and professionalism while handling sensitive customer and healthcare information. Show less
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  • Kinney Shoe Corporation
    Assistant Manager
    Kinney Shoe Corporation Jun 1993 - Mar 1994
    Northridge, Ca
    Knowledge:• Understanding of retail operations, including sales, inventory management, and customer service.• Knowledge of footwear brands, styles, and sizing to assist customers effectively.• Familiarity with visual merchandising principles to create attractive product displays.• Awareness of store policies, safety protocols, and loss prevention strategies.• Basic understanding of retail financial management, such as sales goals, budgeting, and expense… Show more Knowledge:• Understanding of retail operations, including sales, inventory management, and customer service.• Knowledge of footwear brands, styles, and sizing to assist customers effectively.• Familiarity with visual merchandising principles to create attractive product displays.• Awareness of store policies, safety protocols, and loss prevention strategies.• Basic understanding of retail financial management, such as sales goals, budgeting, and expense control.Skills:• Strong leadership and team-building skills to supervise and motivate employees.• Excellent communication skills for interacting with customers, team members, and vendors.• Proficiency in using point-of-sale (POS) systems, inventory management software, and scheduling tools.• Organizational skills to manage tasks such as stock replenishment, scheduling, and store cleanliness.• Problem-solving skills to address customer concerns, resolve conflicts, and ensure smooth operations.Abilities:• Ability to train, coach, and evaluate staff to ensure high levels of performance and customer service.• Capability to analyze sales data and trends to optimize inventory and achieve sales targets.• Ability to manage multiple priorities in a fast-paced retail environment.• Aptitude for creating a positive shopping experience through excellent customer engagement.• Capacity to handle difficult situations, such as customer complaints, calmly and professionally.• Ability to balance operational duties with leadership responsibilities to meet store objectives. Show less
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  • Unifirst Corporation
    Shipping Clerk
    Unifirst Corporation Jun 1992 - Jun 1993
    Portland, Maine, United States
    Knowledge:• Familiarity with industrial laundry and dry cleaning processes, especially for uniforms and workwear.• Understanding of shipping procedures, including labeling, packaging, and carrier requirements for bulk shipments.• Knowledge of inventory management systems and tracking software for incoming and outgoing shipments.• Awareness of safety standards and handling guidelines for shipping materials, including chemicals and hazardous goods.• Basic understanding of… Show more Knowledge:• Familiarity with industrial laundry and dry cleaning processes, especially for uniforms and workwear.• Understanding of shipping procedures, including labeling, packaging, and carrier requirements for bulk shipments.• Knowledge of inventory management systems and tracking software for incoming and outgoing shipments.• Awareness of safety standards and handling guidelines for shipping materials, including chemicals and hazardous goods.• Basic understanding of logistics, including freight options, shipping rates, and delivery schedules.Skills:• Strong organizational skills to manage multiple shipments and keep accurate records of orders.• Proficiency in using shipping software, barcode scanners, and inventory management systems.• Ability to pack and prepare orders efficiently, ensuring items are secure for transport and delivery.• Excellent attention to detail for labeling, verifying orders, and checking shipping addresses.• Good communication skills to coordinate with customers, vendors, and internal teams for smooth order processing.Abilities:• Ability to lift and move heavy boxes and bundles of uniforms, following safety protocols.• Capability to prioritize tasks and meet deadlines, particularly in busy periods with high shipping volumes.• Ability to handle discrepancies or issues with orders, such as missing items or incorrect shipments, calmly and efficiently.• Ability to work independently with minimal supervision and as part of a team to ensure orders are completed on time.• Capacity to adapt to changing shipping requirements, including different carrier instructions or deadlines.• Ability to maintain a clean and organized work environment in the shipping and packing area. Show less
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  • Shaw'S Supermarkets
    Grocery Checker
    Shaw'S Supermarkets Nov 1989 - Jun 1991
    Portland, Maine, United States
    Knowledge:• Understanding of grocery store policies, including pricing, promotions, and return procedures.• Familiarity with product codes (UPC), product categories, and store layout to assist with scanning and bagging.• Basic knowledge of food safety practices, including handling perishable items correctly.• Awareness of age-restricted product sales (e.g., alcohol, tobacco) and legal requirements.• Knowledge of payment methods, including cash, credit/debit cards, and mobile… Show more Knowledge:• Understanding of grocery store policies, including pricing, promotions, and return procedures.• Familiarity with product codes (UPC), product categories, and store layout to assist with scanning and bagging.• Basic knowledge of food safety practices, including handling perishable items correctly.• Awareness of age-restricted product sales (e.g., alcohol, tobacco) and legal requirements.• Knowledge of payment methods, including cash, credit/debit cards, and mobile payment systems.Skills:• Strong attention to detail to ensure accurate scanning, pricing, and billing.• Proficiency in using point-of-sale (POS) systems and cash registers to process transactions quickly and accurately.• Effective communication skills to interact with customers, answer questions, and address concerns.• Basic math skills for handling cash transactions, calculating change, and processing refunds.• Multitasking ability to efficiently manage checkout processes, such as bagging groceries and processing payments.Abilities:• Ability to provide excellent customer service by being friendly, approachable, and patient with customers.• Capability to remain calm and composed in high-traffic situations, especially during busy shopping hours.• Ability to work efficiently in a fast-paced environment while maintaining accuracy.• Aptitude for identifying and addressing any discrepancies, such as scanning errors or pricing issues.• Ability to handle sensitive customer information and payments securely and confidentially.• Physical stamina to stand for long periods and lift items as needed. Show less
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  • Barron Center For Men'S Health,The
    Dietary Aide
    Barron Center For Men'S Health,The Sep 1987 - Nov 1989
    Portland, Maine, United States
    Knowledge:• Understanding of basic nutrition, special dietary needs, and therapeutic diets (e.g., low-sodium, diabetic, gluten-free).• Familiarity with food safety and sanitation guidelines, including proper food handling, storage, and temperature control.• Knowledge of nursing home regulations related to dietary services and meal delivery.• Awareness of portion control, food preparation, and meal presentation for elderly residents.• Basic understanding of the dietary needs… Show more Knowledge:• Understanding of basic nutrition, special dietary needs, and therapeutic diets (e.g., low-sodium, diabetic, gluten-free).• Familiarity with food safety and sanitation guidelines, including proper food handling, storage, and temperature control.• Knowledge of nursing home regulations related to dietary services and meal delivery.• Awareness of portion control, food preparation, and meal presentation for elderly residents.• Basic understanding of the dietary needs of individuals with chronic conditions, disabilities, or age-related health issues.Skills:• Strong communication skills to interact with residents, family members, and staff regarding dietary needs and preferences.• Ability to follow specific dietary instructions and meal plans as directed by nutritionists or healthcare providers.• Attention to detail to ensure food is prepared, served, and stored properly according to health and safety standards.• Proficiency in using kitchen equipment and tools safely and efficiently.• Time management skills to ensure timely meal preparation and delivery, especially during peak meal times.Abilities:• Ability to work collaboratively with kitchen staff, nurses, and other healthcare professionals to meet residents' dietary needs.• Capacity to handle dietary restrictions and modify meal plans as required by individual residents' health conditions.• Ability to lift, carry, and move food trays and supplies in a safe and efficient manner.• Capability to maintain a clean and organized kitchen and dining area, ensuring all surfaces and equipment meet hygiene standards.• Ability to demonstrate patience and empathy while serving meals to elderly residents, many of whom may have limited mobility or communication abilities.• Ability to adapt to changing dietary requirements or preferences and respond to unexpected situations in a timely manner. Show less
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  • Burger King
    Fast Food Worker
    Burger King Sep 1985 - Sep 1987
    Portland, Maine, United States
    Knowledge:• Understanding of food safety regulations, including proper food handling, storage, and temperature control.• Familiarity with fast-food menu items, ingredients, and preparation methods.• Basic knowledge of customer service standards and the importance of a positive dining experience.• Awareness of workplace hygiene practices and cleaning procedures for kitchen equipment and dining areas.• Knowledge of cash handling procedures and point-of-sale (POS) systems for… Show more Knowledge:• Understanding of food safety regulations, including proper food handling, storage, and temperature control.• Familiarity with fast-food menu items, ingredients, and preparation methods.• Basic knowledge of customer service standards and the importance of a positive dining experience.• Awareness of workplace hygiene practices and cleaning procedures for kitchen equipment and dining areas.• Knowledge of cash handling procedures and point-of-sale (POS) systems for processing orders and payments.Skills:• Strong communication skills to interact with customers, take orders, and clarify menu options.• Multitasking ability to manage multiple orders, prepare food, and handle customer requests simultaneously.• Attention to detail to ensure order accuracy, proper food preparation, and timely service.• Basic math skills to handle cash transactions, give change, and process payments accurately.• Ability to operate kitchen equipment (e.g., fryers, grills, ovens) and follow standardized recipes.Abilities:• Ability to work efficiently in a fast-paced environment while maintaining quality and customer satisfaction.• Capability to work well in a team setting, collaborating with coworkers to fulfill orders quickly.• Physical stamina to stand for long periods, lift heavy items, and perform repetitive tasks throughout the shift.• Ability to remain calm under pressure, especially during busy rush hours, and handle customer complaints or concerns with professionalism.• Ability to follow health and safety guidelines, ensuring a clean and safe work environment.• Capacity to learn quickly and adapt to new menu items, equipment, and operational procedures. Show less
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  • The Portland Press Herald
    Paper Deliverer
    The Portland Press Herald Sep 1984 - Sep 1985
    Portland, Maine, United States
    Knowledge:• Basic understanding of local geography, including neighborhoods, streets, and delivery routes.• Knowledge of newspaper contents, subscription types, and delivery schedules.• Awareness of safety regulations, including proper road safety and pedestrian laws when delivering newspapers.• Familiarity with customer service standards and handling issues like missed deliveries or complaints.Skills:• Good time management skills to ensure timely deliveries… Show more Knowledge:• Basic understanding of local geography, including neighborhoods, streets, and delivery routes.• Knowledge of newspaper contents, subscription types, and delivery schedules.• Awareness of safety regulations, including proper road safety and pedestrian laws when delivering newspapers.• Familiarity with customer service standards and handling issues like missed deliveries or complaints.Skills:• Good time management skills to ensure timely deliveries, especially in early morning or evening hours.• Strong organizational skills to sort and organize papers efficiently for each delivery route.• Basic communication skills to interact with customers, including answering questions or addressing concerns.• Physical coordination and dexterity to handle, fold, and deliver papers quickly and accurately.• Ability to manage payment collection from customers when required.Abilities:• Ability to work independently, managing a delivery route without supervision.• Capability to lift and carry bundles of newspapers, sometimes over long distances or up to multiple floors.• Ability to navigate routes efficiently, using maps or memory to ensure accurate deliveries.• Physical stamina to perform repetitive tasks and work in varying weather conditions.• Ability to handle customer feedback and resolve minor delivery issues or complaints with professionalism. Show less
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  • Self Employed
    Cart Attendant
    Self Employed Sep 1983 - Sep 1984
    Portland, Maine, United States
    Knowledge:• Basic understanding of grocery store layout to efficiently collect and return carts from designated areas.• Awareness of safety procedures for handling carts, including traffic safety when moving them in parking lots.• Familiarity with store policies regarding customer service and cart collection expectations.• Knowledge of weather conditions and how they may affect outdoor cart collection, especially during inclement weather.Skills:• Strong physical… Show more Knowledge:• Basic understanding of grocery store layout to efficiently collect and return carts from designated areas.• Awareness of safety procedures for handling carts, including traffic safety when moving them in parking lots.• Familiarity with store policies regarding customer service and cart collection expectations.• Knowledge of weather conditions and how they may affect outdoor cart collection, especially during inclement weather.Skills:• Strong physical stamina and coordination to push, pull, and maneuver multiple carts at a time, sometimes over long distances.• Good organizational skills to efficiently manage cart collection routes and maintain a smooth workflow.• Attention to detail to ensure all carts are accounted for and returned to the proper areas.• Basic communication skills to interact with customers and assist them with cart retrieval when necessary.• Ability to work in a team and collaborate with other store employees to ensure carts are promptly returned and available.Abilities:• Ability to work in varying weather conditions, including rain, snow, or heat, without compromising safety or productivity.• Capability to handle physical tasks such as lifting and carrying, with a focus on safety and ergonomics.• Ability to stay focused on the task and maintain a steady pace during peak hours or busy times.• Ability to respond quickly to unforeseen situations, such as a large influx of carts or safety concerns in the parking lot.• Capacity to remain professional and courteous when interacting with customers or working with other staff. Show less
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Christopher Mcgann Education Details

Frequently Asked Questions about Christopher Mcgann

What company does Christopher Mcgann work for?

Christopher Mcgann works for Employment Development Department

What is Christopher Mcgann's role at the current company?

Christopher Mcgann's current role is Experienced Professional with 41+ years across diverse industries: Retail, Healthcare, Government Services, and Entertainment. Skilled in Leadership, Customer Service, Claims, Production, and Creative Project Management..

What schools did Christopher Mcgann attend?

Christopher Mcgann attended Deering High School.

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