Chris Robinson Email & Phone Number

Milwaukee, WI, US

Germantown, Wisconsin, United States

The Emergency Response Team are a dedicated onsite team. The role involves handling any emergencies, and providing an instant in-house response until 911 are on site, all whilst still maintaining our normal job roles.

Germantown, Wisconsin, United States

I work along side the Commercial Team, supporting users of the Salesforce CRM platform.Providing support and training to the Sales and Business Development teams, ensuring data integrity and accuracy.Supporting the CRM Manager through user set up and maintenance, platform customizations, preparation and maintenance of processes and procedures as well as.

Germantown, Wisconsin, United States

Gateshead, England, United Kingdom

• Due to the ongoing integration of TNT and FedEx no new contracts / permanent roles were being confirmed. When my secondment ended, I returned to my former role of Account Manager, this time working remotely from the.
• Monitoring Worldwide freight movements for Major Healthcare Business accounts, including Haz Mat / Dry Ice / Surgical Tools / Medical supplies for accounts such as AstraZenica UK, Leica Biosystems, Stryker Ireland.
• Knowledgeable on country specific customs clearance requirements.
• Liaise with Operations Manager to resolve any logistics issues effecting delivery.
• Liaise directly with Account Sales Managers to resolve any ongoing issues / queries.
• Individual Customer Accounting.

Gateshead, England, United Kingdom

Initially an 18-month secondment, I remained in the role for 3 years.In my role as a Customer Care Quality Assurance (CCQA) Specialist, I answered directly to the UK and Ireland Quality and Readiness Manager. The CCQA team represent the voice of our customer, driving quality and consistency throughout the Care Centres. I would review customer centric Key.

Gateshead, England, United Kingdom

• My main duties included management of TNT’s largest accounts (domestic and international), which included contacting customers to advise them of planned changes to their accounts, negotiating a satisfactory resolution.
• New and existing colleague mentoring – monitoring calls and providing feedback; individual coaching and one to one meetings with new staff; floor walking and troubleshooting for new teams of staff; system training to.
• Leadership – manage team workload in the absence of regular line manager; cover Team Leader calls when they are unavailable; volunteered to be point of contact for Team Leader escalation calls in the absence of.
• Training courses – completed UK and International Frontline and Support training; passed Support Level 1 STARS test; completed Special Services training, Handle with Care and Complaints Handling workshops; fully.
• Seconded Team Leader - During holidays, have filled in for Team Leaders by running their team, completing coaching and side by side training. Delivering Team meetings, dealing with call escalations and Customer.

Newcastle Upon Tyne, England, United Kingdom

Fielded inbound calls and provided customer service for a variety of contracts tailored to the client’s requirements. Working contracts included large clients including The Trainline and British Bakeries.

Newcastle Upon Tyne, England, United Kingdom

National Rail Enquiries ContractMy role involved the personal handling of over 30,000+ calls annually, all of which involved listening to the customer’s requests and offering suitable solutions based upon their requirements.

Newcastle Upon Tyne, England, United Kingdom

The Security Officer role involved the provision of ongoing safety and security of members of staff, players and the general public, as well as the stadium and surrounding grounds and property. I was a trained Fire Marshal on match days, where I was responsible for the safety and security of over 10,000 individuals. I also provided internal security for.

Newcastle Upon Tyne, England, United Kingdom

General bar tending duties, including drinks and food orders. I was responsible for ensuring good housekeeping and hygiene behind the bar as part of a larger team. On match days, I was promoted to Bar Supervisor for corporate groups and guests. This involved the collection of drinks orders and the coordination of the bar team to ensure their prompt.

United Kingdom

Phase 1 basic training, including additional specialist training in leadership, battlefield and non-battlefield first aid, weapons, outdoor survival, evacuation & extraction.Medical discharge due to injury with an exemplary record of conduct.