Christopher Walker Email & Phone Number

Pittsburgh, Pennsylvania

Responsible for overseeing Full-Cycle Recruiting efforts on a national scale, across multiple lines of business and office locations

Helped launch the company’s Default Valuations QC Dept. in 2009, and progressed through the ranks to ultimately report to the AVP of Quality Control and manage a team of up to 16 analysts and 2 direct reports, while overseeing the processing of up to 10,000 units per month.Results: -Partnered with IT and developers as the lead business expert on a year-long project to build a new quality control software platform, including all phases of design, development, testing, and implementation. -Created client-centric vendor communications and developed more effective web forms in order to reduce QC rejection rate by 30% overall, including a 12% reduction in 2013, which resulted in increased staff productivity and reduced client turn times. -Developed and implemented streamlined quality checklists which increased staff efficiency and reduced associated costs by 56%, while still maintaining a client dispute rate under 2%.

Responsible for overseeing valuations orders assigned to contract appraisers in up to 5 states, ensuring that quality and turn time SLAs were met and that the valuations adhered to all regulatory guidelines, while maximizing company profits by developing vendor partnerships and negotiating vendor fees.Results: -Learned all facets of the end-to-end appraisal management process and became the first representative in the department to successfully leverage QC knowledge as part of the vendor management workflow, leading to improved quality and stronger partnerships with the vendors under my jurisdiction.