Strategic Leadership: Responsible for driving the overall success of the market operations, overseeing day-to-day activities, and championing a culture of continuous improvement.Team Development: Build and lead a dynamic team, including an Operations Manager, Operations Associate, and HR coordinator, to effectively manage the frontline workforce, consisting of personal drivers, vehicle service agents, driver supervisors, and driver trainers. Ensure their performance positively contributes to passenger satisfaction and market performance.Collaborative Planning: Collaborate closely with the Head of Market Growth and the centralized demand planning function to forecast demand, develop operational strategies for events, and ensure exceptional customer experiences by aligning operations with customer needs.Financial Management: Manage operational and support costs within the profit and loss (P&L) framework, meeting budgetary goals while facilitating growth and identifying opportunities for cost optimization.Driver Supply Management: Ensure that your market consistently achieves driver supply targets by overseeing the driver onboarding and support process in collaboration with the Driver Supply team.HR Compliance: Work in tandem with the HR team to uphold company policies and legal requirements, maintaining full compliance and comprehensive documentation for operations based in California.Operational Innovation: Collaborate with other market leaders to conceptualize and implement operational initiatives. Develop a framework for successful change management and operational optimization across the region.- Fleet Performance Management: Spearhead the implementation of strategic fleet management protocols to maximize vehicle uptime, optimize fleet utilization, and minimize operational costs, increasing overall fleet efficiency.

- Manage daily operations of a luxury, app-based, ride-hailing business and hold a high level of accountability that help rapidly grow and scale the business in the Los Angeles market. - Oversee hiring, training, and leading of 200+ driver operations staff members, including full-time Drivers, Leads, Trainers, and Vehicle Service Technicians.- Serve as a mentor to operations leaders in the Los Angeles market, while partnering with marketing and B2B management to roll out new initiatives that drive business growth. - Ensure the market successfully meets driver supply targets by managing the driver onboarding and workforce management/ scheduling. - Work with strategy & operations teams as an on-the-ground expert to collect on-the-ground feedback, and raise opportunities and concerns that drive continuous improvement and innovations in the market. - Oversee vehicle fleet management, including fleet positioning and staffing to accommodate events, seasonality, and changes to rider demand patterns.- Use analytics to evaluate inefficiencies, identify trends and use that data to drive changes, while constantly pushing to meet targets and creating operational efficiencies.

-Manage day-to-day partner support with tasks including onboarding new partners, resolving customer escalations, and answering general questions-Engage partners in discussions on business performance, implementation of best practices, and strategic initiatives-Work with partners on ongoing optimization efforts; coordinate with internal and external resources to execute these efforts.-Escalate inbound technical issues to technical teams as needed while managing external partner communications & expectations-Develop operational processes that help to improve inbound inquiries/escalations while delivering on established turnaround times.-Proactively engage the analytics team with suggestions and feedback on partner insights, as well as analyze data needed to tell stories relevant to specific partnerships

- Lead a team of operations specialists and supervisors, responsible for support processes and operations across North American & South American markets- Drive the team towards meeting and exceeding KPI’s while holding the team accountable to expectations within their roles - Identify operational weaknesses while helping to innovate new & existing processes and products that drive operational efficiency - Guide the team to both plan and execute projects/ initiatives of varying urgency and scope, that drive operational efficiency - Collaborate with teams throughout the business to ensure efficiency and cross-functional alignment, that facilitates the ability to build and scale- Positively lead the team through the complexities of the fast-growing and dynamic environment of a startup company

- Build, lead and manage a world-class bike operations team- Define hiring needs and lead the hiring process for new operations members- Seek out solutions that scale/ grow the bike-share business while balancing attention to detail with swift execution- Create, collect, and incorporate data about the operations to constantly monitor performance and find opportunities to improve. Build the analytical frameworks and operational models to enable constant improvement in the business- Operate a technology platform and capital assets in the dynamic urban environments of NYC- Cross collaborate with other parts of the business including data science, marketing, policy, bicycle engineers, supply chain, and human resources- Attend meetings with local community boards, politician, and policymakers to educate on Uber's micro-mobility products and offerings

- Hire, train, and mentor Support Experts to strengthen quality and efficiency metrics of the operation- Project manage initiatives to Improve processes that positively impact employees, driver-partners and the operation overall- Monitor staffing headcount and recommend hiring needs based on current demands- Monitor the Support operation's queues to regulate overall driver-partner wait times- Create strategic employee scheduling through analysis of existing & trending customer traffic

- Lead the team of driver support experts to provide empathetic, supportive, accurate & expedient service, while maintaining high-quality metrics- Provide guidance and feedback for support Experts to foster continued growth and development- Lead training sessions with new support Experts, as well as current support staff members- Work with the Driver Operation team to streamline procedures- Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform- Deliver info sessions to groups of new drivers to set them ready to drive and to properly use the app- Manage and monitor driver-partner accounts, and ensure that all company policies and standards are being upheld

- Develop a high performing team through consistent recruiting, training, coaching and monitoring performance- Identify candidates through referrals, networking, career fairs, and walk-in candidates who match open job positions- Communicating successes to the team, as well as analyzing business opportunities and creating short term and long term strategies to maximize sales in partnership with the Store Manager- Open and close the store as per operational standards and visual guidelines- Holding the sales team accountable to brand standards, company policy and ensuring operational efficiency

- Presenting, suggesting and selling product to customers while providing energetic and positive customer service- Achieve individual sales goals and contributes to the overall store success- Maintaining the high visual standard of a flagship location- Set up advertising displays and arrange merchandise on counters, tables, and shelves to promote sales- Engage customers in conversations about promotions, product knowledge, and fashion