Christopher Walker Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, United States

Strategic Leadership: Responsible for driving the overall success of the market operations, overseeing day-to-day activities, and championing a culture of continuous improvement.Team Development: Build and lead a dynamic team, including an Operations Manager, Operations Associate, and HR coordinator, to effectively manage the frontline workforce.

Los Angeles, California, United States

- Manage daily operations of a luxury, app-based, ride-hailing business and hold a high level of accountability that help rapidly grow and scale the business in the Los Angeles market. - Oversee hiring, training, and leading of 200+ driver operations staff members, including full-time Drivers, Leads, Trainers, and Vehicle Service Technicians.- Serve as a.

Los Angeles, California, United States

-Manage day-to-day partner support with tasks including onboarding new partners, resolving customer escalations, and answering general questions-Engage partners in discussions on business performance, implementation of best practices, and strategic initiatives-Work with partners on ongoing optimization efforts; coordinate with internal and external.

Santa Monica, California

- Lead a team of operations specialists and supervisors, responsible for support processes and operations across North American & South American markets- Drive the team towards meeting and exceeding KPI’s while holding the team accountable to expectations within their roles - Identify operational weaknesses while helping to innovate new & existing.

Greater New York City Area

- Build, lead and manage a world-class bike operations team- Define hiring needs and lead the hiring process for new operations members- Seek out solutions that scale/ grow the bike-share business while balancing attention to detail with swift execution- Create, collect, and incorporate data about the operations to constantly monitor performance and find.

New York City

- Hire, train, and mentor Support Experts to strengthen quality and efficiency metrics of the operation- Project manage initiatives to Improve processes that positively impact employees, driver-partners and the operation overall- Monitor staffing headcount and recommend hiring needs based on current demands- Monitor the Support operation's queues to.

Greater New York City Area

- Lead the team of driver support experts to provide empathetic, supportive, accurate & expedient service, while maintaining high-quality metrics- Provide guidance and feedback for support Experts to foster continued growth and development- Lead training sessions with new support Experts, as well as current support staff members- Work with the Driver.

34th Street Flagship NYC

- Develop a high performing team through consistent recruiting, training, coaching and monitoring performance- Identify candidates through referrals, networking, career fairs, and walk-in candidates who match open job positions- Communicating successes to the team, as well as analyzing business opportunities and creating short term and long term strategies.

34th Street Flagship NYC

- Presenting, suggesting and selling product to customers while providing energetic and positive customer service- Achieve individual sales goals and contributes to the overall store success- Maintaining the high visual standard of a flagship location- Set up advertising displays and arrange merchandise on counters, tables, and shelves to promote sales.

Soho Flagship NYC

Times Square Flagship NYC

Times Square Flagship NYC

Zoology/Animal Biology

Activities and Societies: Co-Founder/Vice president of "Deeper than theater" student organization.

High School