The Deputy Director of Mobility Services provides direct management oversight of all department staff, budget, supporting the department mission and ensuring implementation of policies and procedures.

Overall responsibility for the delivery of safe, reliable, innovative, sustainable and dignified paratransit and premium paratransit services.

Coordinates all Jacksonville Transportation Advisory Committee (JTAC) meetings with a focus on ensuring committee members with disabilities understood their common objectives and assisted them with planning how they might achieve those objectives• Provides training to JTAC Board members on new processes and their associated roles and responsibilities to ensure the committee followed Robert’s Rules of Order for all meetings • Work closely with JTA Senior Managers to ensure concerns identified were addressed in a timely manner • Manages all complaints, compliments and concerns made by the JTAC organization. • Report all pertinent actions, activities and/or issues from JTAC meetings to the JTAC Committee, Director of Diversity & Equity, Senior Vice President/Chief of Administration and Vice President/Chief Transportation of Operations

Manages the certification of DBE applications and annual re-certifications processes. Facilitates the administration of the provisions of JTA’s Disadvantaged Business Enterprise (DBE), Airport Concession Disadvantaged Business Enterprise (ACDBE), Small Business Enterprise (SBE), and Local Preference Programs Develops and presents company-wide training programs including sessions on lawful selection procedures, prohibited conduct, Americans with Disabilities Act, and new hire orientations; researches and evaluates training options and materials; interprets company policies and procedures. • Develops and presents company-wide training programs including sessions on lawful selection procedures, prohibited conduct, Americans with Disabilities Act, and new hire orientations; researches and evaluates training options and materials; interprets company policies and procedures. • Coordinates and monitors the activities of the program’s contractors and subcontractors. Manages and registers prime and subcontractor contracts.• POC and program oversight of Workforce Development Program (generating required reports for JTA Executive Leadership Team)• Ensures Title VI, Americans with Disabilities (ADA) Act and Equal Employment Opportunity (EEO) programs regulations are implemented with the goal that supports agency-wide diversity, equity and inclusion initiatives.• Responsible for monitoring, investigating, and responding to all customer inquiries that involves but not limited to discrimination and maintains complaint logs and records and prepares appropriate status reports.• Responsible for contractor reports for compliance with workforce goal.• Partners with non-profits, the business community, elected officials and others to identify and recommend infrastructure needs to support diversity, equity and inclusion initiatives.• Participates in the implementation of DBE and LSBE/Micro LSBE programs to promote and enhance DBE participation.

Led and supported daily operations of the Connexion Eligibility Center. Monitored the assessment and evaluation of applicants for Paratransit Services. Ensured applicants met the ADA and Transportation Disadvantaged (TD) standards for determining the potential functionality of eligible individuals. Provided essential information to people with disabilities in Jacksonville Transportation Connexion’s service area to access fixed route bus, Community Shuttle and/or rail transportation• Responsible for the day-to-day management of paratransit service operations, to include eligibility center, dispatch management, reservation, quality assurance, travel training program and revenue service management. • Developed JTA Reasonable Modification and Accommodations Procedure (e.g. fixed route and paratransit services)• Successfully re-negotiated contract agreements with sponsoring agencies.• Collaborated with fixed route management and safety department to identify and resolve service issues, increase and customer retention, provide recommendations and build trust within the agency.• Managed daily operations reports: OTP, compliments, accidents, productivity, while providing leadership and guidance to employees.• Worked with Maintenance staff to ensure that all identified service equipment issues and trends are communicated and followed up in a timely manner. • Conducted Presentation related to transportation to the Brazilian and Turkish delegations • Successfully worked with subcontractors such as IPS Lynx, Maruti, CRC, and Gresham to revise policies, procedures and software implementation activities • Managed primary contractors such as Medical Transportation Management (MTM) and Functional Assessment (IPS Lynx) with a a combined total annual budget of over $200,000• Conducted research on the Regional Travel Training Program (Contract) which resulted in JTA cost savings of approximately $16,000 per year.

• Convene the monthly COPs calls and in-person meetings (In-person COPs meetings are in March, July, and September)• Prepares for monthly COP calls, which include the development of the meeting agenda, sending the agenda with prior month’s minutes to COP, conducting roll call, discussion of issues, taking minutes during the COP call, and other tasks as needed• Communicate and assist COPs on a variety of issues as appropriate• Act as the “go-between” with the local chapters and the National office to convey information, opportunities for improvement, etc. We usually do this via email communication• Participates in the National Board of Directors calls which are usually on the third Wednesday of each month. We have two (2) votes on the Board so we approve minutes, financials, annual conference locations, etc.• Attend the four (4) in-person Board meetings in January (Host City), March (DC), July (Host City), and September (DC)• Supports the National Meeting and Training Conference fundraising effort by suggesting potential sponsors and communicating with the sponsors with the support of the COMTO National office• The three (3) COP Representatives divide the chapters into geographic areas and each communicates and represents these chapters• Maintains relevant documents in BoardEffect, timely submissions of quarterly financials and other documentation as required by COMTO National• Serve as co-chairs of the New Chapter Development Committee

Focused on ensuring opportunities and maximum participation in the transportation industry for minority individuals, businesses and communities of color, through advocacy, information sharing, training, education and professional development. • Elected by a 55-member organization to oversee and manage the strategic vision of the organization• Successfully led a 4-person executive team in the achievement of common goals by leveraging effective delegation, goal setting and team building expertise • Positioned the organization as a valued partner to encourage procurement opportunities for minorities, woman and small businesses • Successfully coordinated several fundraisers that generated over $20,000 over a 3-month period • Conducted presentations at Annual COMTO National Training & Meeting Conferences in cities around the country • Created and implemented new initiatives to aid in the promotion of the COMTO image and brand• Membership and participation increased during this period of leadership service