Christopher Macklin Email & Phone Number

United States

The Deputy Director of Mobility Services provides direct management oversight of all department staff, budget, supporting the department mission and ensuring implementation of policies and procedures.

United States

Overall responsibility for the delivery of safe, reliable, innovative, sustainable and dignified paratransit and premium paratransit services.

United States

• Coordinates all Jacksonville Transportation Advisory Committee (JTAC) meetings with a focus on ensuring committee members with disabilities understood their common objectives and assisted them with planning how they.
• Provides training to JTAC Board members on new processes and their associated roles and responsibilities to ensure the committee followed Robert’s Rules of Order for all meetings
• Work closely with JTA Senior Managers to ensure concerns identified were addressed in a timely manner
• Manages all complaints, compliments and concerns made by the JTAC organization.
• Report all pertinent actions, activities and/or issues from JTAC meetings to the JTAC Committee, Director of Diversity & Equity, Senior Vice President/Chief of Administration and Vice President/Chief Transportation of.

United States

• Manages the certification of DBE applications and annual re-certifications processes. Facilitates the administration of the provisions of JTA’s Disadvantaged Business Enterprise (DBE), Airport Concession Disadvantaged.
• Develops and presents company-wide training programs including sessions on lawful selection procedures, prohibited conduct, Americans with Disabilities Act, and new hire orientations; researches and evaluates training.
• Coordinates and monitors the activities of the program’s contractors and subcontractors. Manages and registers prime and subcontractor contracts.
• POC and program oversight of Workforce Development Program (generating required reports for JTA Executive Leadership Team)
• Ensures Title VI, Americans with Disabilities (ADA) Act and Equal Employment Opportunity (EEO) programs regulations are implemented with the goal that supports agency-wide diversity, equity and inclusion initiatives.
• Responsible for monitoring, investigating, and responding to all customer inquiries that involves but not limited to discrimination and maintains complaint logs and records and prepares appropriate status reports.

• Led and supported daily operations of the Connexion Eligibility Center. Monitored the assessment and evaluation of applicants for Paratransit Services. Ensured applicants met the ADA and Transportation Disadvantaged.
• Responsible for the day-to-day management of paratransit service operations, to include eligibility center, dispatch management, reservation, quality assurance, travel training program and revenue service management.
• Developed JTA Reasonable Modification and Accommodations Procedure (e.g. fixed route and paratransit services)
• Successfully re-negotiated contract agreements with sponsoring agencies.
• Collaborated with fixed route management and safety department to identify and resolve service issues, increase and customer retention, provide recommendations and build trust within the agency.
• Managed daily operations reports: OTP, compliments, accidents, productivity, while providing leadership and guidance to employees.

United States

• Convene the monthly COPs calls and in-person meetings (In-person COPs meetings are in March, July, and September)
• Prepares for monthly COP calls, which include the development of the meeting agenda, sending the agenda with prior month’s minutes to COP, conducting roll call, discussion of issues, taking minutes during the COP call.
• Communicate and assist COPs on a variety of issues as appropriate
• Act as the “go-between” with the local chapters and the National office to convey information, opportunities for improvement, etc. We usually do this via email communication
• Participates in the National Board of Directors calls which are usually on the third Wednesday of each month. We have two (2) votes on the Board so we approve minutes, financials, annual conference locations, etc.
• Attend the four (4) in-person Board meetings in January (Host City), March (DC), July (Host City), and September (DC)

Jacksonville, Florida

• Focused on ensuring opportunities and maximum participation in the transportation industry for minority individuals, businesses and communities of color, through advocacy, information sharing, training, education and.
• Elected by a 55-member organization to oversee and manage the strategic vision of the organization
• Successfully led a 4-person executive team in the achievement of common goals by leveraging effective delegation, goal setting and team building expertise
• Positioned the organization as a valued partner to encourage procurement opportunities for minorities, woman and small businesses
• Successfully coordinated several fundraisers that generated over $20,000 over a 3-month period
• Conducted presentations at Annual COMTO National Training & Meeting Conferences in cities around the country