Christopher Martin Email & Phone Number

Waukee, Iowa, United States

Remote

Des Moines, Iowa Area

-Manage end to end customer relationship for book of business. Post-sale setup, implementation, onboarding, support, and ongoing proactive success activities. - Developed and maintaining internal knowledge base for CS team - Documented Customer Journey and Lifecycle maps to pinpoint bottlenecks and develop solutions to alleviate.- Created and maintaining.

Greater Minneapolis-St. Paul Area

Developed and refined a robust onboarding process for internal team, new accounts, and platform users.Created Global Customer Success Playbook.Drove platform value and increased usage of at-risk customers. Created content for internal employee development and customer facing resources.Was directly responsible for managing, developing, and delivering 8.

Greater Minneapolis-St. Paul Area

Making the web a better place. My ultimate goal is to assess the overall health of the customer base, proactively recommend new approaches to customer engagement, and continue developing a robust customer experience.- Drive Adoption of the Siteimprove platform through multiple communication channels- Increase customer self-sufficiency by creating.

Greater Minneapolis-St. Paul Area

As a Customer Success Manager I am responsible for the engagement, on-going success and strategic partnership of high value SPS customers. This position works across the organization to understand the status, opportunities and challenges of each assigned account. I am required to be highly proficient in all SPS Commerce products in order to intelligently.

Greater Minneapolis-St. Paul Area

As an Associate Consultant on the Retail Support team my role with SPS Commerce is to build and maintain customer loyalty through proactive account management. My primary responsibility is to identify opportunities to enhance customer relationships and promote the proper utilization of SPS Commerce resources. My focus is to consult and interface directly.

Greater Minneapolis-St. Paul Area

• Diagnose, evaluate and resolve customer-initiated issues related to Electronic Data Interchange (EDI)
• Manage personal interactions with clients, prioritizing contacts based on customer need
• Identify, analyze and resolve issues related to the entire retailer and supplier eco-system
• Document and communicate team processes, unique customer setups and tips on internal tools
• Partner with internal teams to improve processes, drive down errors, and create overall efficiencies
• Identified customer trends and implemented methods to improve overall customer satisfaction

Des Moines, Iowa Area

- Analyze customer portfolios to provide customized personal financial solutions - Assist and direct customers on methods for achieving financial success - Resolve customer service matters in a professional manner and ensure total customer satisfaction

Ankeny, IA

Create custom solutions to fit customer's mobile telecommunications needs.Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer.

Ames, IA

Established restaurant business plan by surveying restaurant demandMet restaurant financial objectivesAttracted patrons by developing and implementing marketing, advertising, public and community relations programsMaintained operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and.

Master Of Business Administration (Mba), International Business

Focused studies on Strategic Marketing and International Business

Bachelor Of Science (B.S.), Management

Sociology, Management

Activities and Societies: Theta Xi Fraternity; Sociology Club; Interfraternity Council (IFC)