Christopher Martin Email & Phone Number

Waukee, Iowa, United States

Remote

Des Moines, Iowa Area

-Manage end to end customer relationship for book of business. Post-sale setup, implementation, onboarding, support, and ongoing proactive success activities. - Developed and maintaining internal knowledge base for CS team - Documented Customer Journey and Lifecycle maps to pinpoint bottlenecks and develop solutions to alleviate.- Created and maintaining customer facing user guides and training materials to assist users- Creating external customer facing knowledgebase and support repository to implement along with support bot to decentralize our user guides and video training materials - Lead and develop new CSM's to properly support their growing book of business

Greater Minneapolis-St. Paul Area

Developed and refined a robust onboarding process for internal team, new accounts, and platform users.Created Global Customer Success Playbook.Drove platform value and increased usage of at-risk customers. Created content for internal employee development and customer facing resources.Was directly responsible for managing, developing, and delivering 8 monthly webinars to customers.Worked across several departments to create, market, and deliver training materials to the right person at the right time.Assisted in managing online Accessibility Awareness Community.

Greater Minneapolis-St. Paul Area

Making the web a better place. My ultimate goal is to assess the overall health of the customer base, proactively recommend new approaches to customer engagement, and continue developing a robust customer experience.- Drive Adoption of the Siteimprove platform through multiple communication channels- Increase customer self-sufficiency by creating, maintaining, and highlighting resources- Develop new training materials based on customer trends and needs- Work cross functionally with Marketing to nurture and grow current customer base via expansion identificationSiteimprove helps organizations enrich their websites with insightful and intuitive web services. Our Internet-based tools are specialized in the fields of web analytics, content quality assurance, website monitoring, digital accessibility checks, and search engine optimization. We provide world-class solutions to a wide range of clients within the public and private sector across the globe.

Greater Minneapolis-St. Paul Area

As a Customer Success Manager I am responsible for the engagement, on-going success and strategic partnership of high value SPS customers. This position works across the organization to understand the status, opportunities and challenges of each assigned account. I am required to be highly proficient in all SPS Commerce products in order to intelligently speak to the value and usage of each platform. My key to success in this position is to develop and maintain strong relationships with upper management and executives, both within SPS and with my assigned customer account portfolio.

Greater Minneapolis-St. Paul Area

As an Associate Consultant on the Retail Support team my role with SPS Commerce is to build and maintain customer loyalty through proactive account management. My primary responsibility is to identify opportunities to enhance customer relationships and promote the proper utilization of SPS Commerce resources. My focus is to consult and interface directly with strategic and C Level decision makers in merchandising, supply chain, marketing, and logistics teams of major North American and Foreign retailers to discuss the value of SPS Commerce and our solutions. A secondary responsibility in this position is to participate in project opportunities related to internal process improvement to enhance service to the customer or to increase efficiency internally. As an Associate Consultant I am accountable for: - Building and maintaining high customer loyalty to SPS Commerce for all accounts under management. - Working with internal departments to ensure that the resolution to open issues are within set expectations based on priority of the issue and customer requirements. - Proactively outreach with each account to develop a broad understanding of customers’ business model in order to meet the customer’s expectations and encourage best practices to ensure success of the partnership. - Serve as an escalated point of contact for accounts. - Keep management and appropriate internal players informed of identified risks and potential business opportunities.

Greater Minneapolis-St. Paul Area

• Diagnose, evaluate and resolve customer-initiated issues related to Electronic Data Interchange (EDI)• Manage personal interactions with clients, prioritizing contacts based on customer need• Identify, analyze and resolve issues related to the entire retailer and supplier eco-system• Document and communicate team processes, unique customer setups and tips on internal tools• Partner with internal teams to improve processes, drive down errors, and create overall efficiencies• Identified customer trends and implemented methods to improve overall customer satisfaction• Logged and tracked customer contact, maintaining detailed and accurate historical records• Participate in peer-training and cross-training initiatives

Des Moines, Iowa Area

- Analyze customer portfolios to provide customized personal financial solutions - Assist and direct customers on methods for achieving financial success - Resolve customer service matters in a professional manner and ensure total customer satisfaction

Ankeny, Ia

Create custom solutions to fit customer's mobile telecommunications needs.Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience.

Ames, Ia

Established restaurant business plan by surveying restaurant demandMet restaurant financial objectivesAttracted patrons by developing and implementing marketing, advertising, public and community relations programsMaintained operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.Maintained professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Accomplished company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Master Of Business Administration (Mba), International Business

Focused studies on Strategic Marketing and International Business

Bachelor Of Science (B.S.), Management

Sociology, Management

Activities and Societies: Theta Xi Fraternity; Sociology Club; Interfraternity Council (IFC)