• Identify, troubleshoot, and correct present issues in all relevant medical equipment• Ensure patient understanding of best practices concerning the medical equipment• Respond to and coordinate timely fixes for serious issues patients face, including home and hospital visits when necessary• Guarantee patients have an efficient and informative visit • Verify patient eligibility and insurance coverage in order to provide the most effective solution

Guided patients through the process of selecting the right durable and necessary medical equipment to meet there needs. Also assisted patients with instructions on how to maintain and replace the necessary parts and supplies for their machines. Ensured patients' machines where operating efficiently and within their insurance regulations. Confirmed and scheduled appointments and certified patient's eligibility and insurance coverage

• Ensured that online orders were neatly packed and shipped out in a timely manner • Lead multiple teams to make sure all items were inventoried and the store is restocked •Presented customers with their Buy Online Pick Up Instore items • Executed quality control of products before shipment was made

• Responsible for adequately supplying the sales floor and stockroom • Lead and directed the flow of the stockroom to instill quality of product • Performed training and orientation for new sales associates • Demonstrated leadership as a problem solver and decision maker

• Provided excellent customer service by keeping a friendly and inviting atmosphere • Utilized and adhered to merchandise presentation and inventory standards