Oversaw retail operations of 10+ markets with 12 to 18 dealerships in several states, including regional profit and loss (P&L) responsibility. Provided underwriting and finance and insurance (F&I) support for loans and policy exceptions, with average monthly exception approval of 700 to 800. Implemented and executed all company-wide or regional level initiatives so as to maximize their impact and help meet or exceed goals. Led team of 300 to 450 employees, including employee development and performance evaluations. Managed customer experience, resolving any issues and ensuring customer satisfaction. Oversaw quality control and supply chain management. Worked with employee support and legal department to resolve escalated employee issues companywide, ensuring compliance with state and federal standards.