Serve as technical liaison between end-users and development teams, to document, translate, and validate technical and business workflow requirements. Consulted with member teams to design application workflows and reconcile those requirements with system and data integration capabilities. Integrated cross-product data extracts, medical claims data, custom file formats, and real-time HL7 data in support of clinical workflow and analytics requirements. Provide in-depth… Show more Serve as technical liaison between end-users and development teams, to document, translate, and validate technical and business workflow requirements. Consulted with member teams to design application workflows and reconcile those requirements with system and data integration capabilities. Integrated cross-product data extracts, medical claims data, custom file formats, and real-time HL7 data in support of clinical workflow and analytics requirements. Provide in-depth data analysis to implementation teams and internal stakeholders to drive clinical workflow and business growth decisions. Show less

Performed in depth analysis and data normalization on large data-sets of payer eligibility data, medical and pharmacy claims, and physician details. Coordinated with multiple Third Party Administrators to extract patient demographic and claims data to support analytic reporting needs and identify cost saving opportunities. Developed and refined diagnostic queries to identify data anomalies and inconsistencies in historical claims data.Worked with internal advisory teams… Show more Performed in depth analysis and data normalization on large data-sets of payer eligibility data, medical and pharmacy claims, and physician details. Coordinated with multiple Third Party Administrators to extract patient demographic and claims data to support analytic reporting needs and identify cost saving opportunities. Developed and refined diagnostic queries to identify data anomalies and inconsistencies in historical claims data.Worked with internal advisory teams to review, extract, and analyze custom datasets in support of identifying future clinical care program opportunities and surfacing unique data correlations.Served as a team code reviewer to review custom ETL processes and validate overall and ongoing data integrity. Show less

Implement and maintain data exchange solutions for a customized analytic platform. Data formats included real-time HL7, batch flat files through SQL Integration Services, and customized file loaders. Implemented and supported Mirth Connect while being used in conjunction with project objectives. Developed ETL solutions within Mirth for both customer facing and internal solutions. Develop and automate end-user reporting to demonstrate system stability and analytic prediction… Show more Implement and maintain data exchange solutions for a customized analytic platform. Data formats included real-time HL7, batch flat files through SQL Integration Services, and customized file loaders. Implemented and supported Mirth Connect while being used in conjunction with project objectives. Developed ETL solutions within Mirth for both customer facing and internal solutions. Develop and automate end-user reporting to demonstrate system stability and analytic prediction accuracy. Utilized SQL Server Reporting Services to fully automate monthly reporting to ensure consistency and ease of use by the recipients. Assist in the build and validation of an internal data warehouse solution. Provide ongoing support to end-users for daily operations, workflow optimization, and system ontology maintenance, Show less

Design and Implement HL7 interface solutions for an enterprise level healthcare organization. Analyze and properly scope HL7 and XML interfaces between multiple simultaneous software vendors. Assist in the design, build, and roll-out of a community wide Health Information Exchange. Collaborate with clinical staff to understand and verify end-user workflow, scope of work, and desired system functionality. Conduct detailed integration testing between multiple… Show more Design and Implement HL7 interface solutions for an enterprise level healthcare organization. Analyze and properly scope HL7 and XML interfaces between multiple simultaneous software vendors. Assist in the design, build, and roll-out of a community wide Health Information Exchange. Collaborate with clinical staff to understand and verify end-user workflow, scope of work, and desired system functionality. Conduct detailed integration testing between multiple integrated systems. Develop processes and documentation to aid in the support and ongoing maintenance of new interfaces. Provide continuing support of existing legacy applications and HL7 interfaces. Show less

Manage the implementation and ongoing support of HL7 and XML data interfaces in various sized clinic networks.Manage data exchange application implementations with local and government information networks.Coordinate efforts between multiple organizations surrounding connectivity, format validation, installation,and training. Conduct physician and clinical staff training sessions regarding the installation, usage, and troubleshooting of interface applications… Show more Manage the implementation and ongoing support of HL7 and XML data interfaces in various sized clinic networks.Manage data exchange application implementations with local and government information networks.Coordinate efforts between multiple organizations surrounding connectivity, format validation, installation,and training. Conduct physician and clinical staff training sessions regarding the installation, usage, and troubleshooting of interface applications. Conduct in-house user acceptance testing for new product release candidates. Show less

Managed the daily operations of three support teams; surrounding the implementation, configuration, and ongoing support of the e-MDs software packages at individual clinics and large hospitals. Provided management with performance metrics on a regular basis and assisted in coordinating response efforts to critical and escalated situations. Responsible for the administration of hiring and coordinating employees to provide responsive and quality customer service to a diverse… Show more Managed the daily operations of three support teams; surrounding the implementation, configuration, and ongoing support of the e-MDs software packages at individual clinics and large hospitals. Provided management with performance metrics on a regular basis and assisted in coordinating response efforts to critical and escalated situations. Responsible for the administration of hiring and coordinating employees to provide responsive and quality customer service to a diverse customer base. Show less

Remotely supported customers and internal staff on technical and non-technical aspects of all product modules. Assisted technology professionals with recommendations, advice, and best practice information for system wide software/hardware implementations. Served as a mentor and leader to the support team, providing guidance and expertise when necessary.

Provided technical hardware support to a campus wide staff of over 1,000 users. Maintained and repaired all workstations, printers, peripheral devices, and software installations. Setup and maintained campus laboratories and events at numerous locations.