Christopher Mckay Email & Phone Number

Consists of a wide variety of cross-team and cross-platform skills and interactions:Atlassian Admin and Team Educator -Implemented Jira and Confluence installation, administration, and team adoption/education. This involved conceptualizing workflows for a team that was not using other task management software and was unfamiliar with agile methodologies. Custom workflows, permission schemes, issue security, automation, and integrations of third-party tools.Product Manager- Strategized alongside the executive team to identify product direction, leading to actionable issues for developers. Responsible for overseeing the SDLC with ~10 developers.Technical Recruiting- Doubled our development staff over the course of about 3 months, leading to accelerated product development and merged code. The process included vetting different platforms for sourcing talent, company branding, interviews and negotiations, onboarding, and continued communication.UI/UX Design- Conceptualized new features and redesigns for our legacy product that was then shipped to thousands of customers. Concepts were put together using Adobe Illustrator and XD. Intuitive use for beginner users, workflow continuity within the program, and consistent branding were prioritized.Operations Generalist- Research, development, and implementation of technology and tools that had a positive impact on development, marketing, support, and HR teams. Beyond tools, some staff was repurposed to promote vertically and laterally from within. Efficiencies and repurposing related to these areas contributed towards a recurring annual cost savings of ~7% of gross revenue; scalable as the company grows.Technical Writing- Partnered with our most senior developers and technical executives to document key processes. Continually makes the most complex parts of our system approachable and more modular for everyone on the team.

In a fast-paced environment, I delivered high-quality technical and product support to a diverse customer base, spanning thousands. My role encompassed a broad spectrum of responsibilities, from technical troubleshooting and stock market education to managing critical feedback loops between our customers and the development team.Key Contributions:Customer Advocacy: Achieved an exceptional personal Net Promoter Score (NPS) of approximately 97%, reflecting my dedication to customer satisfaction and my ability to resolve complex issues with empathy and efficiency.Process Optimization: Spearheaded the implementation of an advanced tagging system for customer interactions, enhancing the accuracy of our reporting mechanisms and enabling more targeted and effective support strategies.Product Enhancement: Led the redesign of our legacy back-office website, incorporating new features and improving user experience, thereby directly contributing to increased customer engagement and satisfaction.Feedback Loop Management: Established a comprehensive workflow for capturing and tracking customer feature requests and bug reports, ensuring each was addressed in a timely manner and communicating resolutions proactively to build trust and loyalty.Knowledge Sharing: Actively contributed to the professional development of the team by sharing insights and educating colleagues on advanced features and applications of our platform, thereby elevating the overall expertise of our support staff.Through a combination of technical acumen, strategic improvements, and a customer-first mindset, I played a pivotal role in enhancing our support capabilities and fostering a culture of continuous improvement and customer-centric innovation.

"90% of retail day traders lose 90% of their money in the first 90 days", I'm the other 10%.Successfully navigates the complex and volatile world of equity and derivatives trading, consistently achieving profitability. My approach combines rigorous market analysis, disciplined risk management, and strategic use of technical and fundamental analysis to identify and capitalize on market opportunities.Key Achievements:Developed a Java Swing application that integrated with the Etrade API for accelerated order entry and management.Implemented a robust trading strategy focused on risk assessment and management, leading to sustained profitability and capital preservation.Leveraged advanced analytical tools and techniques to conduct in-depth market research, enabling informed trading decisions based on emerging trends and economic indicators.Cultivated a deep understanding of market dynamics and financial instruments, adapting strategies to evolving market conditions to maximize returns.Demonstrated resilience and adaptability by continuously learning and applying new trading methods and technologies, reflecting a commitment to professional growth and performance excellence.

At the helm of Inner Mission Web Design, I steered a boutique agency dedicated to crafting bespoke online marketing solutions for businesses ranging from startups to established businesses. My hands-on approach encompasses every aspect of the business, ensuring tailored strategies that drive client success.Excel in generating leads, crafting compelling B2B proposals, and closing deals through effective negotiation, driving revenue growth.Lead the conceptualization, design, and development of client websites, ensuring each project aligns with the client's brand and business objectives.Oversee all financial aspects, including budgeting and forecasting, to sustain business health and growth.Manage comprehensive paid marketing campaigns, leveraging data-driven strategies to maximize ROI and client visibility.Maintain strong relationships with clients, providing exceptional service and support, ensuring client satisfaction and long-term partnerships.

Founded Self Made Stories, a luxury lifestyle blog that served as a beacon of inspiration for those aspiring to achieve their highest goals and embrace the life of their dreams. With a keen eye for design and content that resonates, I built a social network in the 10's of thousands.Content Strategy & Creation: Craft compelling content that captivates and engages a global audience, driving the narrative of luxury and aspirational living.Market Insights: Conduct in-depth research on trending topics within the luxury lifestyle sphere, ensuring content relevance and timeliness.Audience Engagement: Lead social media initiatives to amplify reach and foster community, utilizing platforms to engage with readers and extend the blog's influence.Performance Analytics: Utilize traffic analysis tools to gauge content performance and user engagement, informing data-driven adjustments to content and marketing strategies.Digital Marketing & SEO: Implement cutting-edge internet marketing and SEO techniques to enhance visibility and rank, ensuring top-tier search engine placement.Technical Mastery: Oversee all aspects of website design, development, and maintenance with WordPress, ensuring a seamless, user-friendly experience that reflects the blog's high-end aesthetic.Through strategic content curation and a commitment to excellence, Self Made Stories has become a distinguished voice in the luxury lifestyle domain, continuously evolving to meet the sophisticated needs of its discerning audience.

Apple Retail

Championed a customer-centric approach, setting a new standard for service excellence and fostering unparalleled customer loyalty.Developed and implemented innovative sales strategies, leading to record-breaking quarters in solution-based selling and customer satisfaction metrics.Cultivated a high-performance culture by building and nurturing competent teams, focusing on skill development and continuous improvement.Analyzed store trends and customer feedback to inform strategic decisions, optimizing sales processes and enhancing the overall customer journey.Served as a primary resource for new hire orientation, product education, and advanced training programs, enriching the team's knowledge base and expertise.Conducted quarterly forecasting and generated insightful reports to guide goal setting and business planning, ensuring sustained growth and achievement.

In the fast-paced and dynamic environment of the insurance industry, I excelled in a multifaceted role that demanded precision, leadership, and a customer-first approach. As a NYS licensed broker for Property & Casualty insurance, my responsibilities extended beyond sales to encompass the comprehensive management of office operations, staff development, and client relations.B2B Sales Leadership: Drove business growth through strategic B2B sales initiatives, leveraging deep industry knowledge and a client-centric approach to foster long-term business relationships.Employee Development & Training: Cultivated a skilled and motivated team by implementing targeted training programs and fostering a culture of continuous learning and professional growth.Client Relations Excellence: Ensured the highest standards of customer service, maintaining client satisfaction and loyalty even under the most demanding deadlines.Operational Efficiency: Managed complex office operations, including IT support and commission bookkeeping, streamlining processes to enhance productivity and accuracy.Adaptability & Multitasking: Demonstrated exceptional ability to balance a high volume of tasks with stringent deadlines, ensuring seamless operations and client service without compromise.This role honed my ability to navigate high-pressure situations with grace and efficiency, reinforcing my commitment to operational excellence and client satisfaction in the competitive insurance landscape.

Computer Science

Associate Of Science (A.S.), Computer Science

Music Performance

Associate Of Arts And Sciences (A.A.S.), Liberal Arts And Sciences, General Studies And Humanities