Tier Iii Support Specialist At Sagenet
Current-Provide timely incident response and troubleshooting for VSAT and terrestrial network outages-Operate satellite hub and terrestrial communication systems, including ability to analyze, troubleshoot and resolve high level technical problems-Provide technical support to customer and engineering in fault isolation of satellite hub, networking and other communication equipment-Interface with customers and the Network Management Center (NMC) to resolve network and VSAT problems-Support of networks running Prysms, Fortinet, Cisco Meraki, Aerohive