As an I.T. Technician Intern, I provided help desk support to our clients' employees via a ticket system such as for PC, printer, and phone handset issues. I also handled requests for any PC hardware replacements, upgrades, and onboardings with the required software, user accounts, and domain access granted as needed. Additionally, I assisted senior technicians with moving and installing a major client's PCs and equipment to a new office location in Manhattan. Other tasks I completed included… Show more As an I.T. Technician Intern, I provided help desk support to our clients' employees via a ticket system such as for PC, printer, and phone handset issues. I also handled requests for any PC hardware replacements, upgrades, and onboardings with the required software, user accounts, and domain access granted as needed. Additionally, I assisted senior technicians with moving and installing a major client's PCs and equipment to a new office location in Manhattan. Other tasks I completed included assisting with provisioning phones, setting up client employees with 2FA, and other miscellaneous tickets day-to-day. Show less

As an HP Event Specialist Representative, I was primarily tasked with marketing the various HP printers and computers to retail customers. One essential role of this position was detailing the HP Instant Ink and HP+ programs and their benefits to customers to not only entice them to purchase HP over competitors, but to also enrich their overall experience with their device. I represented HP in the Micro Center in Westbury, NY and the Best Buy in Levittown, NY.

As a Service and Sales Representative, I was primarily tasked with handling incoming customers with regard to technical support for their devices at the Service desk. This includes running diagnostics, inputting the customer's information into their appointment form, completing any manual software related fixes, and if needed, checking in the device for a hardware repair. Furthermore, I had to demonstrate exceptional communication skills in order to set proper expectations as well as explain to… Show more As a Service and Sales Representative, I was primarily tasked with handling incoming customers with regard to technical support for their devices at the Service desk. This includes running diagnostics, inputting the customer's information into their appointment form, completing any manual software related fixes, and if needed, checking in the device for a hardware repair. Furthermore, I had to demonstrate exceptional communication skills in order to set proper expectations as well as explain to the customer what the problem is with their device and assist them in the repair process. If I was not needed at the Service desk, I would sell products to customers on the sales floor. This entails "right-sizing" the customer and guiding them to purchase the most suitable product for them while also informing them of the benefits to more premium products such as the flagship Galaxy S lineup and Samsung Care+ protection. Show less