Christopher Milton Email & Phone Number

Mckinney, TX, US

• Directing multiple revenue cycle teams, leveraging both onshore and offshore resources, while implementing AI-driven machine learning and automation solutions to optimize workflows. This resulted in improved.
• Developed and integrated AI-driven machine learning and automation solutions, optimizing revenue cycle workflows and driving the creation of new revenue streams and product offerings.
• Direct oversight of revenue cycle management exceeding $1 billion, focused on optimizing cash collections and implementing strategies to reduce aging accounts, driving overall financial performance.
• Designed and implemented strategic offshore vendor program streamlining the integration of offshore teams, accelerating ramp-up time and reducing overhead costs by 37%.
• Directed the development of advanced analytics programs to track and analyze revenue cycle performance, with a key focus on understanding payor behavior, preventing denials, and optimizing team productivity to drive.

• Directed project plans aimed at designing, developing, and implementing strategic business development initiatives to drive long-term growth. Conduct thorough assessments of organizational performance, establish.
• Directed client engagements, successfully coordinating client deliverables, optimizing processes, streamlining invoicing, and managing both onshore and offshore staffing operations.
• Spearheaded automation initiatives, leveraging systems and vendor partnerships to create efficient workflows, driving increased productivity and revenue across multiple engagements.
• Developed and implemented a client scorecard to track and analyze engagement performance metrics.
• Established KPIs and SLAs aligned with coding and self-pay collections, supporting growth strategies for managed services.

• Manage fifteen employees focusing on self-pay collections for Fresenius physician and dialysis patients along with third party collections for outside vendors. Developed SLA’s, KPI’s and OKR’s to measure performance.
• Managed and implemented new process improvements and collection campaigns leading to a 65% increase in revenue.
• Developed and Implemented advanced employee bonus program.
• Managed project to integrate and onboard 13 new physician practices.
• Managed system integrations project to assimilate 37 physician practices into one payment portal.
• Managed and Implemented new Balto quality program focused on improved customer service and quality.

Dallas/Fort Worth Area

• Manage fifty six employees focusing on Call Center Operations for Customer Service, Technical Support, Retention, and Quality Assurance within the Payment Processing Industry. Developed SLA’s, KPI’s and OKR’s to.
• Developed Value Add Program increasing sales by 23%
• Managed System Integrations project to integrate 57 systems into one centralized business portal.
• Developed Quality Management System
• Developed and implemented project plans to integrate seven departments in accordance to COPC standards.
• Managed Net Promoter Surveys

United States

• Manage thirty-five employees focusing on collections, revenue cycle, client relations, lockbox and inventory management. Initiated departmental process improvements and leading to a sixty one percent increase in.
• Developed new processes to track and trend employee performance to include call recordings, calls per hour, talk time, and new quality assurance program.
• Developed and managed project plans to create analytical metrics to track and trend conversion rates, provider recovery performance, and employee daily and monthly collections.
• Automated letter generation process to include developing address verification program and new mail center resulting in the elimination of a seven hundred letter backlog.
• Managed and distributed $190M in Kaiser inventory across 52,000 providers. Managed $34M in client owned Kaiser inventory.
• Increased dollars called from $17M to $52.8M per week. Increased manual collections from $3.2M to $8.1M per month. Influenced client behavior leading to a 43% increase in offset and manual collection recoveries.

• Managed fourteen employees focusing on hospital revenue cycle for commercial and government lines of business. Assist leadership by reducing aging and increasing cash collections, identifying process improvements.
• Established AR Quality Assurance department. Developed and implemented project plans to integrate three departments, thirteen lines of business, across five locations.
• Created operational and financial analytics program used to identify, track, and trend process deficiencies and payer behaviors.
• Created evaluation scorecards for billing, follow up, denials, support, and self-pay functions for commercial and government lines of business.
• Increased cash collections accumulating $1.8 million by creating an analytical research program to identify, track, and trend operational deficiencies, payor behaviors, and training gaps.
• Increased regulatory compliance by 17% by launching SharePoint site to track and trend regulatory defect for self-pay collections.

• Managed Tenet facilities focusing on operational process improvements and regulatory compliance for patient access including scheduling, pre-registration, registration, and eligibility and enrollment services.
• Increased cash collections and reduced regulatory defects during registration by creating and managing project plan to install electronic kiosks into Tenet facilities.
• Reduced regulatory compliance defects by 22% for all Tenet facilities by creating regulatory compliance action plans, training material, and online.
• Reduced regulatory compliance defects by 43% within three months by identifying operational process improvements and implementing action plans for St. Louis University hospital.

• Managed seven employees focusing on AR quality assurance. Established and implemented policies, procedures, and processes for the quality assurance department. Managed quality and compliance functions to ensure.
• Designed Quality Assurance department. Developed policies and procedures measuring employee work effort for pre-registration and commercial follow up departments.
• Managed regression analysis projects for client facilities. Created action plans to reduce aging and increase revenue.
• Conducted internal process analysis and work flows leading to an increase in cash collection of $1.2 million within three months.

Bachelor'S Degree, Emergency Administration And Planning With Minors In Psychology And Sociology

Education record