Christopher Mong Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Responsible for the onboarding and development of new sales hires across inside sales

Montreal, Canada Area

Montreal, Canada Area

-Partner with the sales rep to interact directly with customers to provide sales support throughout the selling cycle including generating customer orders.-Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.-Build strong relationships with sales reps, vendors, customers, and other co-workers.-Constantly learn the latest technology trends, pricing programs, and selling processes.-Act as a key point of contact for customers and internal teams.-Responsible for tracking orders and logistics.-Working under multiple deadlines, in a fast paced, collaborative team environment.-Working on complex problems, bringing all parties to a mutually positive outcome.

Montreal, Canada Area

-Responsible for helping to provide a consistent, quality experience for clients and internal partners who contact the customer care center (CCC).-Respond to front line customer representatives questions in a timely manner to support CCC Operations' productivity-Recognize and support the elimination of knowledge gaps by providing input to CCC representatives for coaching purposes. Provide targeted coaching where opportunities have been identified to fill knowledge gaps-Review and take ownership for resolving all escalated issues within the CCC in a timely manner. When necessary, respond directly to clients or stakeholders over the phone or in writing to ensure satisfactory resolution and ongoing positive relationships with all.-Provide mentoring to new hires and ensuring their development and growth within the organization.

Montreal, Canada Area

- Provide a “World Class Call” customer service in assisting clients with their inquiries about our products, services, policies and claims (inbound calls)- Solve client’s inquiries in a friendly and professional way from the very first call while adhering to Sun Life’s policies and procedures- Seek opportunities to proactively provide clients with additional information on SLF products & services available to them- Be measured against quality, efficiency and effectiveness measures to help you continuously improve- Work collaboratively as a team to learn, improve and grow

Pointe-Claire

-Offrir un excellent service à la clientèle; -Conseiller et suggérer les clients en mettant à profit ses connaissances; -Effectuer la mise en étalage des produits; -S’assurer que les meilleures ventes et les nouveautés soient bien en vue dans le but de maximiser les ventes; -Participer aux retours, transferts et réceptions des produits selon les procédures prévues.

Associate’S Degree, Human Resources Management/Personnel Administration, General, Certificate

Bachelor’S Degree, Sociology