• Work directly with the Treasury Departments of high profile corporate clients to open and maintain bank accounts globally.• Coordinate and multitask with account managers, implementations, compliance, tax and management teams to execute client requests under strict deadlines while maintaining excellent follow up and communication with all parties.• Perform compliance related functions by assisting in obtaining KYC approvals and performing name entity sanctions screenings including PEP identification and verification for all signers and entities per OFAC regulations.• Assist in obtaining KYC documentation to determine client risk ratings and ultimate beneficial ownership of clients.• Assist tax team in obtaining and verifying client tax documentation per FACTA and CRS guidelines.• Obtain approvals for document, tax and compliance deferrals through the proper channels and maintain follow up to satisfy.• Provide assistance in negotiations of contracts & terms and conditions with the support of legal/compliance globally.• Assist new hires with on the job training.

• Managed a portfolio of the banks top tier clients within their wealth and preferred division.• Worked directly with clients and their financial advisors to aid with balance transfers and credit management.• An active volunteer through the Bank of America community volunteer program.

• Manage a pipeline of 30+ Conventional and MHA Mortgage loans, including FNMA, FHLMC and CEMA.• Analyze and record all incoming documents for compliance and loan eligibility.• Verify and validate supporting income, assets and liabilities.• Maintain open communication with customers and loan officers to ensure proper and timely processing of mortgage applications with 60 to 90 day rate locks.• Follow up with title/escrow, borrowers, and loan officers for requested information.• Review documentation and provide conditions for loan approvals needed to comply with underwriting guidelines: borrowers income and assets, credit, and collateral documentation.

• Mitigated loss on reactive short sales through analysis, management, marketing and liquidations of Pre-foreclosed properties for Bank of America & our Investors • Worked with multiple Investors/Master Servicers to liquidate a portfolio of non-delegated reactive short sales. • Completed detailed reports to determine the highest net property value by projecting the Investors estimated loss through Short Sale, REO, Deed in-lieu or Loan Modification. • Provided marketing direction to brokers, attorneys and authorized third parties, via Phone, Email, and Equator.• Assisted Team Lead in training and coaching of new associates and resolving escalated accounts.• Assisted Team/Unit Lead by working on special projects to boost team production numbers and metrics.• Recipient of multiple recognition awards for performance, including the business leader, key business leader and global recognition awards.

• Responsible for the entire sales process, including forecasting, lead generation, prospecting, selling, negotiation, and closing. • Strategically managed call cycles and email campaigns. • Expanded and maintained territory business by working with accounts to meet and exceed sales objectives. • Maintained superior relationships with contacts and decision-makers. • Maintained activity standards (number of sales calls, quality of online demonstrations and time spent prospecting). • Traveled as needed to service and identify new clients. • Assisted with development and execution of brand marketing for telephone, web and video conferencing.

• Oversaw all branch operations including, mortgage and loan processing, underwriting, collections and training. • Worked as a mortgage/consumer loan processor and underwriter from the application stage to closing of the loan• Top producer in mortgage and consumer loan sales volume within the northeast division & recipient of multiple performance based awards.• Achieved over 100% of the branch’s annual mortgage and loan generation goals while minimizing risk.• Maintained a net operating income above the desired company standard.• Expanded retail finance program through outside business development. • Audited mortgages, consumer loans and retail financing contracts to ensure compliance with federal laws and company guidelines.• Managed an office of over 500 accounts with over $6 million in outstanding.• Maintained branch delinquency under the 4% company standard by resolving problem accounts including, bankruptcies, foreclosures and repossessions. • Experienced in reviewing credit and title reports as well as filing and satisfying mortgages, assignments and subordination agreements. • Provided resolutions to customer escalations.