Christopher Monroe Email & Phone Number

Wallingford, Connecticut, United States

• Analyzed and optimized delivery routes using Excel, reducing delivery costs by $12,000 within one quarter and improving truck utilization through dynamic scheduling.• Investigated and reported on delivery failures, categorizing data to identify trends and implementing corrective actions in collaboration with stakeholders, leading to a 60% reduction in failed deliveries.• Developed a troubleshooting guide for the Amazon Relay app, resulting in a 40% decrease in driver-reported issues and improving on-time delivery metrics across the region. • Trained and mentored new team leaders, leading to improved team efficiency and a succession pipeline for management positions.

Wallingford, Connecticut, United States

• Coordinated tax appointments, improving efficiency by aligning appointment schedules with workload forecasts, which resulted in a 5% increase in client satisfaction.• Managed communication between clients and accountants, independently resolving 40% of inquiries, streamlining communication processes, and reducing workload for the accounting team.

Meriden, Ct

• Analyzed monthly P&L reports and developed action plans, resulting in a 5% revenue increase through targeted employee training and role-playing scenarios.• Oversaw two stores simultaneously, reducing payroll costs by 15% while increasing operational efficiency, and contributed to the promotion of the next store manager within the district.