Christopher Morris Email & Phone Number

Topeka, Kansas, United States

-Leads multiple projects for software and hardware upgrades and implementations for company endpoints-Creates and maintains thin client policy in the Dell Wyse Management Suite to ensure optimum experience for our remote workforce-Creates and maintains several different VMware virtual desktop pools via vCenter & VMware Horizon Administrator-Proactively seeks to create, update, and improve technical documentation for users and team members-Administration of applications, collections, and task sequences within SCCM. Frequently produces and deploys applications in Microsoft Endpoint Configuration Manager (SCCM). Responsible for Windows OS deployment and upgrade to all Windows endpoint devices via required deployment and the Software Center-Creates and maintains PowerShell scripts and tools that enhance efficiency in the department-Provides Tier 2 support to over 1600+ users and 3000+ client devices, with a focus on delivering exceptional customer service and maintaining a high-performance metric to meet Service Level Agreements

Topeka, Kansas

Topeka, Kansas

-Supports the entire organization by responding to end user service requests, and resolving computer hardware and software related incidents by phone, remote desktop, or on-site-Creates and maintains technical and procedural documentation for user processes and Service Desk duties-Plans and executes tasks as a project member for various initiatives with the goal of improving overall productivity and security for the organization-Manages the receiving, dispersal, and asset tracking of nearly all IT inventory-Frequently employs various administrative tools to complete tasks or provide incident resolutions, such as Active Directory, SCCM, IBM RACF, Windows Remote Desktop, Windows Remote Assist, and PowerShell

Topeka, Kansas

Topeka, Kansas Area

-Installs, relocates, and maintains personal computers and peripherals at all locations of the organization including regional and field offices-Inventory management, including coordinating with outside vendors for sales, recycling and disposal of hardware and the destruction of sensitive data-Loads operating systems and applications onto company workstations

Fort Irwin, California

-Performed troubleshooting and repair on communication systems to the card level on site in the field and in a shop setting.-Installed and maintained communication systems in vehicles.