In my role as Senior Program Manager at Amazon, I:• Lead complex, cross-functional programs with significant business impact• Develop and execute program strategies aligned with organizational goals• Collaborate with diverse stakeholders to drive consensus and prioritize initiatives• Manage large-scale projects from conception to delivery• Identify risks and opportunities, creating mitigation strategies• Leverage data to inform decision-making and improve… Show more In my role as Senior Program Manager at Amazon, I:• Lead complex, cross-functional programs with significant business impact• Develop and execute program strategies aligned with organizational goals• Collaborate with diverse stakeholders to drive consensus and prioritize initiatives• Manage large-scale projects from conception to delivery• Identify risks and opportunities, creating mitigation strategies• Leverage data to inform decision-making and improve processes• Communicate effectively with senior leadership, including directors and VPs• Influence organizational priorities and business strategies• Mentor other program managers and contribute to the PM communityThis position involves navigating ambiguity, making sound business judgments, and delivering measurable results in Amazon's fast-paced environment. I work at the intersection of strategy and execution, driving initiatives that create value for our customers and business. Show less

Managed the planning and execution of a high-profile technology showcase event, transforming the initial constraints into a fully-developed, state-of-the-art presentation that highlighted the organization's innovative capabilities to over 1,200 senior leaders.Led a global initiative to standardize and restrict access controls, architecting approval workflows and audit processes that reduced the security vulnerability by 50% across the organization.Established and managed a team… Show more Managed the planning and execution of a high-profile technology showcase event, transforming the initial constraints into a fully-developed, state-of-the-art presentation that highlighted the organization's innovative capabilities to over 1,200 senior leaders.Led a global initiative to standardize and restrict access controls, architecting approval workflows and audit processes that reduced the security vulnerability by 50% across the organization.Established and managed a team of subject matter experts responsible for delivering critical integration projects, including the development of a real-time dashboard that identified and helped resolve numerous critical infrastructure issues, resulting in significant cost savings.Pioneered a comprehensive training program that upskilled frontline teams on the use of specialized tools and technologies, reaching nearly 3,000 participants and delivering substantial productivity gains.Overhauled the support processes and resources for a mission-critical technology solution, empowering field teams to deploy and maintain the systems more efficiently, resulting in thousands of hours saved. Show less

-Project Management: Oversaw the radio systems design and implementation of a multi-million dollar Public Safety Radio Network for the City of Lexington. Developed, implemented, and oversaw city-wide training for all end users (Police, Fire, Corrections) as well as tailored all technician training programs. Received Level 4 technician status on system. Liaised with Department of Emergency Management to develop a Request for Bid to replace the County Emergency Notification System (ENS). Conducted… Show more -Project Management: Oversaw the radio systems design and implementation of a multi-million dollar Public Safety Radio Network for the City of Lexington. Developed, implemented, and oversaw city-wide training for all end users (Police, Fire, Corrections) as well as tailored all technician training programs. Received Level 4 technician status on system. Liaised with Department of Emergency Management to develop a Request for Bid to replace the County Emergency Notification System (ENS). Conducted vendor demos and selected best option. Oversaw Police integration of new ENS. -Crisis Management: Responded to an active shooter situation involving a student with multiple weapons. Established a crisis command post, led my team of officers (consisting of multiple agencies), swept four buildings, extracted terrified civilians to safety and worked with campus police to apprehend the suspect without further injuries. Awarded the Medal of Merit. -Personnel Development: Designed and implemented a new Enhanced 911 (E911) Emergency operators hiring process to improve efficiency and ensure compliance with all applicable State and Federal laws. Oversaw the design an development of materials and resources for interviewing prospective new hires. Coordinated with city Human Resources to redefine the job requirements for Call-Taker, Dispatcher, and Supervisor  to better refine the applicant pool and expedite the hiring process. -Technology: Oversaw the transition of the Background Investigations Section from an all paper system to a completely new electronic system. Upgraded the Section's equipment and utilities while adhering to a limited budget in order to improve efficiency and productivity. Created a fully self-contained time tracking database utilizing Microsoft Excel to manage E911 personnel schedules and hours including role differentiation and overtime budgeting tools. Quickly became proficient with Computer Aided Dispatch and E911 call systems in order to support E911 personnel.  Show less