Christopher Murray Email & Phone Number

Cranston, Rhode Island

Transition specialist

Cranston, Rhode Island

Responsible for providing the best customer Service experience for our patients. Responsibilities include heavy phone volume ranging from patients looking for basic knowledge on our products, to tracking orders and ordering deliveries. Assisting management with key reports in regard to billing. Email use to assist colleagues obtaining documents, review documents for all necessary insurance requirements. Close work with hospitals and referrals assisting on documentation to obtain patients… Show more Responsible for providing the best customer Service experience for our patients. Responsibilities include heavy phone volume ranging from patients looking for basic knowledge on our products, to tracking orders and ordering deliveries. Assisting management with key reports in regard to billing. Email use to assist colleagues obtaining documents, review documents for all necessary insurance requirements. Close work with hospitals and referrals assisting on documentation to obtain patients durable medical equipment. Show less

Cumberland, Rhode Island

After a brief start as a customer service representative, 8 months specifically, I was promoted to Customer Service Supervisor . At this point I am responsible for the overall team responsibilities. Currently 9 customer service representatives are under my leadership. This role entails: ensuring the best customer service experience to every patient we come in contact with. How is this achieved? By passion, hard work and understanding. Our customer service team is responsible for handling over… Show more After a brief start as a customer service representative, 8 months specifically, I was promoted to Customer Service Supervisor . At this point I am responsible for the overall team responsibilities. Currently 9 customer service representatives are under my leadership. This role entails: ensuring the best customer service experience to every patient we come in contact with. How is this achieved? By passion, hard work and understanding. Our customer service team is responsible for handling over 300 phone calls per day. Additionally, the team is responsible for entering DME orders, entering urgent oxygen and Nebulizer orders as well as addressing emails in a timely fashion.. My job is to assist my team members in achieving those goals as well as keeping the team motivated and working toward continued improvement. Training new staff is another important role added to my responsibilities as the customer service supervisor. Show less

My position at Nordson EFD was quite demanding. It required extensive attention to detail, ability to handle stressful situations in a calm and collected manner. Further, quoting pricing to customers on the phone or through email, setting up returns for customers, working closely with our traveling sales team, tracking shipments for customers, extensive order entry.

Customer service was of the highest priority. Daily would handle an average of 3-40 phone calls, 50-75 emails, extensive order entry, ability to handle upset, to irate, customers. Track packages, handle customer returns, back order reviews, report daily to management on territories activity.

Bachelor'S Degree, Criminal Justice And Corrections, 3.0

Transferred to Umass Boston in 1995. While at the University I achieved a 3.0 GPA within my field of study.

Bachelor Of Science (Bs), Criminal Justice And Corrections, 3.0

RIT had one of the best criminal justice programs in America. Achieved a 3.0 GPA within my field of study. RIT is an excellent institution.