The Care Manager is responsible for core services of health home care management including comprehensive care management, care coordination and health promotion, comprehensive transitional care, youth and family support and referral services while using technology to link services. This position involves creating, documenting, executing and updating the individualized plan of care to identify and integrate all providers directly involved in the child’s care

Manage daily operations of residences for individuals with intellectual disabilities. Supervise residential staff through ongoing support, feedback and training. Implement and document services and enhance residents' quality of life. Hands on direct support professional experience as well. NADSP DSP-1 Certified

I'm in charge of managing the office, accounts payable/receivable, processing payroll, account audits, human resources, field operations and planning (including active hands on field work, standby generator service and maintance), marketing development, contract research and negoations, acting as vendor liason. Keeping the books on and managing, company owned residential and commercial rental properties.

Management
7.5 years of front office management and supervisory experience in a high volume out-patient wound care center. Processed new patient referrals. Acted as liaison between center director and referring providers to ensure the highest level of patient care. Registered new and existing patients using various EMR systems ensuring correct patient demographic and billing information was collected. Assigned staff work schedules and approved time off. Proficient with Microsoft Excel, Outlook, Word and Power Point, EMR formats. Ordered supplies as needed. Audited daily charts and spreadsheets for accuracy. Collaborated with the billing department to ensure proper documentation was obtained to acquire treatment authorizations and re-approvals.
Customer Service
Maintained a friendly relationship with patients and referring providers. Assisted patients with insurance questions as needed. Took phone calls in a courteous and professional manner. Interacted with patients to make cultivate a professional and friendly atmosphere.
Communication
Interpreted and communicated new or revised policies to staff and physicians. . I explained treatment procedures, medication risks and physician instructions to patients. Proficient with the use of multi-line telephone systems and various email platforms to communicate necessary health information in a safe and secure manner that respected the privacy of the patients.


Leadership
As the Senior Supervising Technologist I managed and was responsible for a team of four technicians on a daily basis. This included technician scheduling, delegating administrative duties. I also trained and over saw new employees to ensure that they met the training and educational guidelines per company policy. I designed and conducted mock emergency drills to ensure the continued safety of patients and staff.

- Emergency Medical Technician- Basic  - Provided pre-hospital emergency medical care in a variety of adverse conditions- Provided care for medical, traumatic and psychiatric emergencies - Experience working with child/adolescent psychiatric patients in crisis- Maintained equipment in working order- Maintained certifications as needed

-Master At Arms Seamen, E-3 - Stationed NBK-BANGOR-SWFPAC- Marine Corp Security Force Company, Washington State - Honorable Discharge- Responsible for the security of vital national strategic assets and explosive ordnance sweeps- Responsible for securing the Hood Canal bridge on 14 separate occasions with zero incidents