Chris Lyons Email & Phone Number

New York, Ny, Us

United States

•Oversee a team of 2 Account Services Managers and 11 Account Coordinators who are responsible for entering, maintaining, and processing all wholesale purchase orders, both manual and EDI, and direct to consumer purchase orders, shipping within the U.S. for all brands in our portfolio.•Oversee the Retailer Compliance Manager position responsible for executing the wholesale account onboarding, direct to consumer onboarding, compliance with retailers requirements, and retailer chargeback… Show more •Oversee a team of 2 Account Services Managers and 11 Account Coordinators who are responsible for entering, maintaining, and processing all wholesale purchase orders, both manual and EDI, and direct to consumer purchase orders, shipping within the U.S. for all brands in our portfolio.•Oversee the Retailer Compliance Manager position responsible for executing the wholesale account onboarding, direct to consumer onboarding, compliance with retailers requirements, and retailer chargeback investigation and reversal where applicable.•Established, implemented, and manage a retailer chargeback process that has resulted in the recovery of nearly $1m year to date.•Facilitate employee growth by establishing a detailed training plan/period, continued focus on team building, clear and consistent communication of expectations, as well as advocating for employee's exposure to other facets of the company. Show less

Greenwich Ct

•Position established in 2012 reporting to the COO, I worked to create organization and develop, distribute, and implement SOP's in each area of Compliance. This included Corporate Social Responsibility, Regulatory, Factory, Retailer (prior to restructuring), and Product Compliance.•Brought together all aspects of Compliance in the creation and maintenance of an in depth Corporate Vendor Compliance Manual which was distributed to all manufacturing partners throughout the supply… Show more •Position established in 2012 reporting to the COO, I worked to create organization and develop, distribute, and implement SOP's in each area of Compliance. This included Corporate Social Responsibility, Regulatory, Factory, Retailer (prior to restructuring), and Product Compliance.•Brought together all aspects of Compliance in the creation and maintenance of an in depth Corporate Vendor Compliance Manual which was distributed to all manufacturing partners throughout the supply chain.•Drove an improvement in our factories adherence to compliance requirements through onsite visits to our key overseas factories, audits, factory inspections, implementation of accountability measures, and improved quality control procedures. Show less

Greenwich Ct

•Maintained the connectivity and efficiency of our internal ERP systems, factory systems, distribution center systems, and overseas offices systems to ensure a consistent and timely flow of information and product.•Tasked with onboarding all manufacturing agents and factories with our supply chain software to allow for accurate production order management with respect to purchase order data, label creation, ASN creation and transmission to ensure timely data and product flow to both us and… Show more •Maintained the connectivity and efficiency of our internal ERP systems, factory systems, distribution center systems, and overseas offices systems to ensure a consistent and timely flow of information and product.•Tasked with onboarding all manufacturing agents and factories with our supply chain software to allow for accurate production order management with respect to purchase order data, label creation, ASN creation and transmission to ensure timely data and product flow to both us and our retail partners.•Conceptualized, designed, and drafted specifications for a new International Ordering and Production System after meeting with various stake holders to gain the necessary insight and needs.•Worked with the 3rd party developers overseas to conduct the development, testing, and implementation of the International Order and Production System that lead to major efficiency gains by automated tasks and processes previously completed by human resources. Show less

Greenwich Ct

•Provided user support for the primary product development and sales system.•Troubleshooting and working with 3rd party system provider on bug fixes.•Designed and specified system enhancements and modifications based on user needs.•Developed new label formats and specifications for development and implementation by our supply chain software provider based on business needs.