Christopher Petersen Email & Phone Number

As an Enterprise Service Desk Specialist, I assist users and IT personnel comprehensively in tracking, prioritizing, and resolving hardware and software issues within the supported environment. Proficient in utilizing JIRA help desk ticketing software, I efficiently create, track, and follow up on service-related incidents and requests. My role involves performing systems and network monitoring, reviewing server, service, and network performance, and coordinating responses with IT support personnel. Additionally, I set up user, administrator, and service accounts, including group memberships, email, distribution lists, and file shares. I also diagnose, document, and assess problems with IT equipment and applications, ensuring prompt resolution.

Hawaii, United States

As a Network Communications System Specialist, my primary responsibility is setting up and maintaining communication equipment in challenging field environments, utilizing satellite and line-of-sight technologies. My duties encompass vital network management functions, including maintaining, updating, and configuring Cisco Routers and switches, encryption devices, tunnels, and Palo Alto Firewalls to provide voice and network services for a brigade-sized element. Collaborating with other units, I can contribute to training efforts and provide troubleshooting expertise to facilitate voice and internet services to other companies. My responsibilities include configuring and managing VoIP phone systems using Cisco Unified Call Manager, ensuring seamless communication. As a Team Leader, I lead a team of four professionals in maintaining critical network nodes and enhancing operational effectiveness.

Honolulu, Hawaii, United States

As a Communications Engineer II at Hawaiian Telcom, I provided valuable consulting and support for Data and Voice services to both internal and external customers. Working as part of a team, I utilized excel to database customers VoIP requirements and preferences and utilizing that database, programed, migrated, and maintained cisco VoIP systems utilizing Cisco Call Manager. I planned and executed network changes for individual customer services, prioritizing minimal disruptions and seamless transitions. Utilizing ServiceNow, I assumed a lead Helpdesk position for Tier I and Tier II services to swiftly and effectively resolve customer incidents. My responsibilities also encompassed proactive system monitoring and troubleshooting, ensuring the uninterrupted availability of voice and network services for our valued customers.

Ko Olina

As a Pool & Beach Service Attendant at Four Seasons Ko Olina, I specialized in delivering a luxurious experience to our guests. My responsibilities included offering guests seating, water, and towel services. I was also responsible for quickly and accurately taking and delivering orders in a fast paced work environment. I took pride in working within a team to ensure that every guest enjoyed the Four Seasons experience, as well as going above and beyond what was expected to provide this experience.

Ko Olina

As an Assistant Executive Steward I managed scheduling, payroll, and projections of a team of 35 people. I was responsible for making sure all Food and Beverage outlets are properly manned and supervised. I was responsible for coordinating with the banquets manager, head chefs, and event staff to set up and tear down equipment at banquet events. I was Responsible for all silverware and china, making sure there was an accurate inventory and creating a program to track breakage. I coordinated with Hotel managers to create programs to make the stewarding team more efficient and effective.

Ko Olina

As a Pool & Beach Attendant I provided guests with seating, water, and towel service. I was responsible for working as a member of a team and providing luxury service and the Four Seasons experience. I was a Certified Alaka'i Pool Attendant Trainer, responsible for creating curriculum for ongoing training of the department A am proficient in job roles of Lead Pool attendant, and Pool & Beach Server

Bachelor Of Science - Bs, Cyber Security/ Cyber Operations

Bachelor'S Degree, Music, 3.57

High School, Cello Performance

Activities and Societies: Music and Arts

High School

Activities and Societies: Tri-M music honor society National Honor Society