Christopher Piper Email & Phone Number

Remote

Canonsburg, Pennsylvania, United States

• Automate revenue contracts using HotDocs to save time in the contract drafting process and exceed customer expectations• Create DocuSign routings templates to ensure contracts are approved and executed by the appropriate parties• Develop manual templates for low volume customers• Assist Contract Specialists with template related questions and issues• Triage, research, and resolve ServiceNow tickets in a timely manner

Canonsburg, Pennsylvania

• Reviewed revenue contract drafts to ensure Opportunity terms are accurate• Communicated contract draft findings with Contract Specialists• Compiled, reviewed and distributed daily and weekly reports• Developed and documented new process to review Expense Contract CTR and Abstractions• Created metrics dashboard to track KPIs for Abstractions• Collaborated with Reporting Team to create a report to assist with Expense Contract CTR and Abstraction reviews• Developed process to review Expense Agreements• Assisted with testing of QC Review Task• Managed department SharePoint site• Increased efficiency for the Contract Specialists by automating steps in their process using Excel macros

Pittsburgh, Pennsylvania, United States

• Interviewed internal clients to learn current process and elicit business requirements• Documented and analyzed business requirements to determine feasibility and potential value added• Created prototypes of desired future state process or solution to communicate requirements to thetechnology team• Performed user acceptance testing to verify functionality of the solution and provide feedback• Provided project status updates to management and project sponsors• Tracked project updates against the project schedule to ensure timely completion and escalated anypotential issues to management or project sponsor• Assisted the project managers with documenting the business case and scope of a project• Supported the SharePoint site administrator in managing user permissions

Pittsburgh, Pennsylvania, United States

• Ensured process controls are followed to reduce/eliminate risk, achieved through analyzingweekly/monthly management reports• Evaluated and reviewed current court accounting policies and procedures and implemented changes wherenecessary• Researched and resolved quality and risk related issues with external accounting software vendor• Conducted meetings and conference calls with accountants, administrators, attorneys and courts to discussand resolve accounting issues• Supervised a team of 5 accountants by answering training questions and resolving accounting issues toensure high quality standards• Coordinated the development and training of new accountants and provided feedback to management ontheir progress• Printed and reviewed weekly/monthly management reports to insure that all items are current• Assisted Unit Manager with the year-end performance evaluations and with goal setting for 5 accountants

Pittsburgh, Pennsylvania, United States

• Provided clerical support to personal trust and estate administration by preparing court accountings,inventories, guardian/veterans reports, petitions for distribution, schedules of distributions and decrees• Exercised extreme attention to detail to account for and balance financial activity for trusts and estates• Completed 47 court accountings with over 119,000 transactions• Communicated effectively with administrators, attorneys and courts to ensure accurate account reporting• Reviewed court accountings in a timely manner while maintaining high quality• Focused on quality process improvements and addressed errors with accountants• Calculated and processed checks for court accounting filing fees