Christopher R. Email & Phone Number

Lansdale, Pennsylvania, United States

Run an overstock and closeout sales operation operating on Amazon, eBay, and direct salesEnhanced the inventory check-in process saving thousands of dollars per month by better identifying items damaged or not suitable for sale during the check-in process Established an inventory spreadsheet and built accurate inventory records where none had existed previouslyExplored and implemented new shipping options reducing shipping costs by 40%Manage day to day operations including order processing, customer service, inventory management, etc. overseeing one direct-report warehouse employee

Feasterville-Trevose, Pennsylvania, United States

Design and update websites to customers' requirements, communicating throughoutImplementation, design and management of Wordpress and other CMS websitesAssisted in developing and maintaining e-commerce websites

Feasterville-Trevose, Pennsylvania, United States

20 years experience tutoring and mentoring students grade K – college in academic goals, including homework assistance, test preparation and enrichment using my 3.5 years as an Elementary/Special Education major. Highly experienced tutoring high school students, especially in Algebra, Biology, and Chemistry.Additional training in Nature-Based Early Childhood Education

Huntingdon Valley, Pennsylvania, United States

Responsible for all eCommerce operations for a multi-million-dollar eCommerce/mail order company, including order processing, return processing, inventory management, and customer communicationsEnsured proper functionality of order processing systems, including maintenance of platform databases (SQL, PHP) and implementation for product updates and content enhancements. Designed and updated website content using Dreamweaver and eCommerce platform template systems (Shopsite, CV3), including product listings, landing pages, and overall site design templates Created a yearly holiday gift guide sub-site which drove enhanced sales during the busiest season of the year for 8 years and was a primary focus of holiday promotionsResearched, recommended, and implemented new site features to enhance UI and UX, including LiveChat feature (LivePerson), WishList, online order tracking, and social sharing buttonsManaged Amazon Seller Central account, including sales, inventory, and listing management, policy compliance, and customer communications.

Huntingdon Valley, Pa

Designed, tested, and implemented targeted weekly email marketing campaigns for 2 brands with over 50,000 subscribers, including content (copy and graphics), landing pages, multi-channel social media posts, and click tracking (Constant Contact, Mailchimp)Managed Search Engine Marketing (SEM) including ad creation, budgeting, A/B testing, audience targeting, analysis and reporting of key metrics (Google Ads, Microsoft Ads, Facebook Ads)Created and implemented social media posts (Facebook, Pinterest)Performed Marketing analytics and reporting using Google Analytics, providing reports and recommendations to company executives resulting in increased ROIOversaw and coordinated outside vendor providing contracted SEM servicesOversaw and QC reviewed promotional emails created by external contractor and internal staff

Huntingdon Valley, Pa

Successfully merged IT systems, software, and infrastructure components during the acquisition of a large competitor.Delivered significant cost and efficiency savings by leading the merger of two separate order and inventory management platforms into a single cohesive system.Maintained Windows computer network for an office of 20+ users, including hardware setup, network management, security oversight, and troubleshooting.Set up new computers and user accounts for new staffPerformed software installation, configuration and updates, coordinating with outside hardware and software vendors as neededResearched and recommended new solutions (hardware and software) to meet operational needs within budget constraints, focusing on low-cost and open-source software where practical to minimize expense Aided employee transition to remote office during COVID

Huntingdon Valley, Pa

Answered telephone calls and provided exemplary customer service, including processing orders, troubleshooting and resolution of issues to ensure customer satisfaction, retention, and first-call resolutionOversaw all incoming emails, forwarding to appropriate staff or answering directly, including creation and ongoing revision of "standard" responses, with a high focus on customer satisfaction and prompt resolutionResponded to customer inquiries via Live Chat, providing product help and recommendations, website navigation assistance, order tracking and troubleshooting, etc.Assisted customers in retail store Helped with processing and shipment of packages in warehouse during busy times

Jenkintown, Pa

Managed day to day operation of a yoga studio with daily yoga classes and special workshops and eventsManaged a diverse, independently-contracted staff of yoga teachers Arranged and marketed specialty workshops and events with other qualified teachers and presenters from the area and beyondManaged all day-to-day operations including scheduling, bookkeeping and payroll, marketing and promotion, customer service, etc.