Developed a Tableau dashboard that shows attrition trends and hotspots across the enterprise.Developed a Tableau dashboard that tracks data changes from HR systems ensuring data integrity and identifying inaccuracies.Supported routinary QBR reporting from data extraction, wrangling, calculation and insights generation.Cater to various HR related ad hoc requests and tickets.

• End to end dashboard development through Spotfire and PowerBI.• Overseeing HR operations metrics (in relation to case management system data) and ensuring data is accurate and dependable for dashboard/reporting consumption.• Adhoc and scheduled reports for HR related data.

• Project Management and Tableau dashboard development given necessary requirements from different projects and regions/countries.• Act as a consultant to project managers/business analysts/other stakeholders across all projects and regions/countries.• Conduct RCA and other data/basic statistical analyses in different nature of problems.• Audit presentation decks and assure standard guidelines are followed across all projects and regions/countries.• Coordinate with IT on network and data warehouse requirements to achieve reporting needs.

Sports Analyst• Trading different sports such as football, tennis, ice hockey, etc.• Monitoring betting patterns.• Meet targets and accomplish certain performance statistics.Live Scheduler• Accommodate schedule related issues and prepare matches for Live operations.• Ensure important events are scheduled.• Achieve efficiency and accuracy on different scheduling tasks.• Develop reports using data from operations (Event Count, Trader Efficiency, SLA Progress).• Coordinate with operations managers and relay the results of the analyses.

• Create new reports with no existing SOP/IOP and own the process of assigned reports. • Ensure timely delivery of accurate reports by validating data and implementing sanity checks. • Proactively give feedbacks, initiate follow-ups, communicate delays and offer explanations to stakeholders. • Manage issues, exhaust all possible fix and escalate to appropriate desks for resolutions of issues. • Regularly review, update and upload SOPs and IOPs. • Ensure smooth and complete handovers of report process to back-ups. • Deliver ad hoc requests related to currently handled reports. • Proactively seek best sources for all reporting requirements. • Actively engage in discussions with stakeholders, research for available information, proactively seek best sources, and reach out to appropriate desks to understand the purpose of the report and align expectations. • Spot trends and/or provide summary of reports handled. • Actively search for standardisation opportunities across areas. • Establish and maintain good relationships with stakeholders through constant communication and business partnering • Encourage stakeholder participation in the Customer Satisfaction Survey • Proactively learn how to use new and existing systems and tools • Participate in available and relevant business and systems trainings • Act as consultant to team members • Proactively look for efficiencies in new and existing reports and processes • Automate processes to improve productivity • Drive and support PEX projects and improvement initiatives • Promote best practice sharing within and among teams