Christopher Heck Email & Phone Number

Kansas City, MO, US

Kansas City, Missouri, United States

Cybersecurity Vulnerability Management, Cloud Security, Multi-factor Authentication, Policy and Supply Chain security.Focus on security for ATT Mobility and FirstNet platforms. Technical Document Author and ServiceNow Implemenation for AT&T.

Kansas City, Missouri, United States

Program and Project manager for ATT client Bank of America national technology deployment Lead 15K diverse circuits ordering, installation and test and turn up at BoA U.S. banking locations Program management and process development of carrier management, interactions & escalations Synchronized Comcast, Verizon, CenturyLink and ATT carrier infrastructure.

Kansas City, Missouri Area

• Planner and project management, logistics, risk assessment, mitigation and client communication.
• Lead for AT&T Labs cloud implementations (200+ Labs Nationwide)
• Testing new AT&T technology, 5G, Network Cloud, Software defined networks, virtualized network functions
• Annual budget planning $100M+, staffing, resources and vendor management
• New and existing labs infrastructure deployment of compute, storage nodes and networking
• Recognized as a role model, collaborator and strong leader with excellent communication skills

Mission, Kansas

• Program Manager for AT&T TV, DirecTV Now, Monitoring, VOD & Advertising, avg. annual capital $75M.
• Supervised & directed Professional Engineers and Architects for AT&T new technology deployments
• National responsibility, local and remotely managed internal and external resources
• Engineered & Architected solutions to 99.999% for revenue assurance and customer satisfaction
• Business Acumen, capital management, author of AT&T Business Cases and Plan of Records
• Led AT&T TV, Streaming and advertising initiatives, communicated and presented Executive readoutsArchitecture of the video acquisition, Public, Education and Government (PEG) Channels, Video-on-Demand, Advertising.

Mission, Kansas

• Lead Engineer for AT&T Uverse nationwide advertising, video monitoring and video quality.
• Authored business cases establish Profit & Loss for new AT&T programs, total revenue generated $1.5B
• Lead Engineer for AT&T advertising, video monitoring and video quality for 22 states
• Capital and budget management, finance and accounting for $300M capital deployments 2010-2012
• Collaborated with internal and external vendor resources to deploy new technology in 50 markets
• Engineer, technical author and projected managed AT&T projects from concept to completion

• Engineer and Project Manager of telephony, networking, switching, ethernet, installation and removal projects.
• Engineer for 65 Telephony offices, responsible for all equipment and communication facilities
• Project Managed installation, additions and removal projects from conception to completion
• Capital/Expense budget, materials, 3rd party vendors, and timeline management
• Recognized leader in my organization assigned 13 State Engineering Steering Committee

Kansas City, Missouri Area

• Directed Union Technicians responsible for customer satisfaction, employee safety, & development.
• Customer facing, sold initiatives, special projects to move, upgrade and maintain data services.
• Served Top 100 business customers in KC Metro Market.