Christopher Ramirez Email & Phone Number

Phoenix, Arizona, United States

Direct all transportation operations for rail transit services through the leadership of the rail department’s staff and the management of contracts for light rail and streetcar and related services.Lead the implementation of the agency’s operational goals by developing action plans, improving operational processes, measuring performance, improving rider experiences, and managing financial and personnel resources.Develop relationships with and liaison regularly with local stakeholders, including member city staff, to coordinate service delivery, report on performance, ongoing and upcoming initiatives, resolve issues related to projects and day-to-day operations, and build customer satisfaction.Manage, mentor, and empower staff to perform their jobs at a high level and maintain an inclusive work environment where employees feel empowered to succeed and work toward a common strategic vision.

San Francisco, California, United States

Served as Acting Senior Operations Manager from August 2021 until June 2022. Assumed permanent position as of June 2022. Currently responsible for management of overall transit operations in accordance with established policies and directives at the SFMTA Transportation Management Center (TMC) including providing support and direction of the various functions and activities of the TMC including planning, monitoring, evaluating and supervising transportation operations. Monitor and evaluate the effectiveness and efficiency of the service delivery system and identify improvements. Formulate, prepare, and monitors the annual budget. Assist with strategic planning and the development and implementation of long-range and short-term goals. Make or recommend final decisions regarding policy, operations, and administrative procedures. Review and analyze division reports and directs the preparation of monthly and annual reports. Represent the Agency before boards, commissions, federal, state, and local regulatory agencies, community meetings and professional conferences. Ensure coordination between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi-modal transportation system. Prepare and present reports to the Chief Transportation Officer. Represent the Chief Transportation Officer at meetings of legislative and regulatory bodies when necessary. Design and implement service readiness exercises as part of staff training and service preparation including table-top scenarios and in service scenarios.

San Francisco, California, United States

Served as Acting Operations Manager of the Transportation Management Center from July 2018 until August 2021. Provided oversight of the overall transit operations at the TMC in accordance with established policies and directives when the Senior Operations Manager is not on duty. Provided direction and supervision of the transportation operations within the TMC. Managed the TMCs effectiveness and efficiency of the service delivery system and recommends areas of improvement.Managed TMC floor managers and worked with them on leadership skills and accountability.Developed, implemented, and ensured adherence to policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls. Prepared weekly reports on service quality and data collected at the TMC. Coordinated between Transit Division and all other SFMTA work units to support effective customer service and works to improve the overall customer experience. Represented the Senior Operations Manager at meetings when necessary.

San Francisco, Ca

Plan, organize, coordinate and supervise the activities of the TMC and Field Operations staff to ensure that tasks are performed in an efficient manner according to established protocol; ensure that TMC and Field Operations staff are informed and trained on appropriate policies and procedures, consistent with the rules and regulations of the Agency; supervise the implementation and coordination of contingency plans including strategies during service disruptions and emergencies to minimize delays and inconvenience to customers; ensure complete and accurate documentation of all activities performed by staff in the TMC and Field Operations, and complete and maintain reports related to staffing, personnel matters and service standards; develop, administer, provide and/or coordinate staff training and coaching; recommends personnel actions related to selection, employee performance, evaluation and discipline; provide leadership for assigned projects; identify, monitor and coordinate project tasks and resources; conduct research related to the implementation of projects, analyze data and makes recommendations; provide technical expertise in assigned area(s); and prepare complex and comprehensive reports, memos and correspondence.

San Francisco, Ca

Perform a variety of duties in monitoring train/surface-subway operations and make adjustments to train services in a safe and timely manner, performing constant visual monitoring of trains on video display monitors and communicate by radio and telephone with various personnel, coordinating with appropriate personnel and equipment to resolve breakdowns, safety issues and other service disruptions within the shortest possible time frame; communicating with management and senior management regarding these problems, and preparing reports regarding system performance and irregular occurrences.Identify problems and their causes and the steps necessary to solve them; assess the relative impact of various solutions to a problem, and the ability to break complex problems into components that are amenable to analysis; anticipate and be proactive rather than be reactive to problems; set priorities, coordinate tasks and work independently; take steps to alleviate problems without being told and being a self-starter; speak clearly and effectively, to articulate and provide directions and/or orders to others regarding operational issues, and to verbally summarize information and explain work-related information; listen attentively to others, comprehend written materials, and elicit information; read and comprehend written materials, prepare documents in a clear and understandable manner; maintain accurate documentation and records, and provide information and/or direction.

Bart Operations Control Center - Oakland, Ca

Perform a variety of duties in monitoring, analyzing, controlling and supervising the status of main line rail operations; maintain liaison with train operators and field supervisors; oversee rail operations by use of computer-generated displays, display board indications, computer inputs and voice communications; and coordinate assigned activities with other divisions, departments and outside agencies. Maintain Train Operator, Power and Support, and Train Controller Certifications.

Coordinate the efficient, safe, and on-time movement of AC Transit fixed-route operations through the supervision of assigned Bus Operators and revenue vehicles. Analyze and make recommendations regarding schedule adherence, and other operational needs or problems; reports discrepancies and/or unsafe conditions to appropriate personnel; and recommends and implements corrective actions. Investigate accidents to help determine cause, and reports findings to appropriate District departments, and/or public safety personnel. Respond to unusual or emergency situations on buses, bus-stops, and other District locations

Oversee Dispatcher and Road Supervisor staff. Developing staffing schedules, training modules, and address performance concerns. Mentor new employees and assist with driver training. Facilitate service delivery to the public and mitigate any delays and service disruptions. Provide professional and courteous customer service.

Planning/Marketing Manager June 2007-June 2008Planning Manager: June 2009-June 2011Annual Appointment to position.