Christopher Ramos Email & Phone Number

Parsippany, New Jersey, United States

• Assisted in the configuration and deployment of kiosk desktops that would display Tableau-based information for GAF plant workers across the US. Greatly improving efficiency and productivity in the workplace.• Assisted in the rollout of over 2000 chromebooks for hourly plant workers across the company's many plants in the US• Provide Desktop Support to on-site and remote GAF employees.• Setup and troubleshoot company applications/computers on-site and remotely.• Document ticket progress and resolve tickets in ServiceNow.• Image and perform computer deployments using PXE• Create and manage Active Directory objects.

Parsippany, New Jersey, United States

• IT Service Management - Obtained general understanding of IT Service Management at GAF and provided support to areas of Incident Management, Request Management, and Desktop Support• Documented 58 standard operating procedure documents to formalize process for training and reference• QA - Collaborated with IT Service Management fulfiller teams to ensure timely completion of new hire request tasks in accordance with accepted service level agreements• Developed databases and libraries of process documents, standard operating procedures and general knowledge to assist with streamlined training and guidance