Christopher Ramos Email & Phone Number

Parsippany, New Jersey, United States

• Assisted in the configuration and deployment of kiosk desktops that would display Tableau-based information for GAF plant workers across the US. Greatly improving efficiency and productivity in the workplace.
• Assisted in the rollout of over 2000 chromebooks for hourly plant workers across the company's many plants in the US
• Provide Desktop Support to on-site and remote GAF employees.
• Setup and troubleshoot company applications/computers on-site and remotely.
• Document ticket progress and resolve tickets in ServiceNow.
• Image and perform computer deployments using PXE

Parsippany, New Jersey, United States

• IT Service Management - Obtained general understanding of IT Service Management at GAF and provided support to areas of Incident Management, Request Management, and Desktop Support
• Documented 58 standard operating procedure documents to formalize process for training and reference
• QA - Collaborated with IT Service Management fulfiller teams to ensure timely completion of new hire request tasks in accordance with accepted service level agreements
• Developed databases and libraries of process documents, standard operating procedures and general knowledge to assist with streamlined training and guidance