Christopher Redrow Email & Phone Number

Fort Lauderdale, Florida, United States

Provides comprehensive technical support by troubleshooting and resolving a wide range of issues, from software installations to more complex problems involving system configurations, network connectivity, and hardware diagnostics. Efficiently manages both routine user inquiries and more advanced issues, ensuring timely resolutions through strong problem-solving skills, attention to detail, and effective communication. Expertise extends to managing user accounts in Active Directory, performing network diagnostics, and resolving system performance issues, all while maintaining clear documentation and escalating unresolved cases to higher-level support when necessary. By balancing both Tier 1 and Tier 2 responsibilities, I deliver excellent customer service while optimizing operational efficiency within the IT support structure.

United States Army Installations

U.S. Army Fort Liberty, Fayetteville, NC 06/2022 – 11/2023Joint Base Elmendorf – Richardson, Anchorage, AK 07/2019 – 06/2022• Served as the lead for the euphonium section performing with the 82nd Airborne Division Army Band. Responsible for overall material and personal readiness of the team for time sensitive performances. • Served as unit IMO providing IT support services to 64 active-duty Army musicians. • Duties as IMO included: o Help Desk: Provided all Tier 1 on call technical support and trouble shooting. Performed some Tier 2 functions by managing permissions within share drives and SharePoint.  Utilized Remedy to escalate network and security issues to Tier 2 and 3 administrators with elevated privileges. o SharePoint and Microsoft 365:  Created an information architecture for unit knowledge management. Created knowledge repositories of training materials for end users.  Managed permissions and access for all users.o Intermediate level experience creating workflow with MS Power Automate. o Intermediate level experience using MS Forms for after-action reports, knowledge assessments, and surveys. o Facilitated remote access to the Army network for customers by coordinating Virtual Private Networks (VPN) access and provided training on utilizing Cisco AnyConnect.

Fort Jackson, Sc

• Responsible for all administrative and pay issues for 40 plus Army personnel as the liaison with the headquarters personnel office. Responsible for resolving issues immediately and only escalating as needed up the chain of command. • As the lead Lighting Engineer, redesigned the stage lighting for all new productions for the Army Rock Band.

Bachelor Of Science - Bs, Cybersecurity - Wireless And Mobile Security, 3.65 Gpa

Activities and Societies: Cum Laude

Bachelor Of Arts - Ba, Music Education

Activities and Societies: Kappa Kappa Psi