Kyle Morrison Email & Phone Number

● As an account specialist, I was the frontline for the support team at MOBI / Tangoe. ● Provided day-to-day customer service support for Fortune 500 corporations. Multi-tasking between answering inbound calls, processing orders, conducting live chats with end users, and providing email inbox support along with Mobile Device Manager support.● Worked closely with many different Mobile Device Management software including MobileIron, AirWatch, and InTune. ● Assisted in migration projects for large businesses affecting over 4,000 users to reduce overall costs and save on mobility spend.● Create customer-facing technical documentation for an organization’s MobileIron instance, which assisted thousands of client’s ability to access corporate emails, documents, and applications needed for their work. ● Consistently assist in improving process flows for multiple businesses by analyzing call statistics and recommending a change in order type which resulted in fewer calls for the support team. ● Act as a liaison between end users and mobility carriers (AT&T, Sprint, Verizon Wireless) by researching mobile roaming usage to resolve billing disputes for Tangoe customers. ● Constantly interface between customer point of contacts and international mobility vendors to provide support for end users for billing disputes, procurement, service issues, and occasional portal assistance across the globe.● Provided relief for escalated accounts with ongoing issues to smooth out processes.● Update Knowledgebase with user-facing guides on migrations.● Maintained a 97% first call resolution during my tenure.

Greenfield, Indiana, United States

● Drove a sixteen-foot box truck locally to collect donations which were resold within our store to raise funds for homes being built. ● Oversaw answering the donation line and scheduling pickups. ● Ensured that the donation truck was maintained properly, clean, and presentable.